MIDAS Support Knowledgebase
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Support Knowledgebase Articles
How to enable, disable, or clear your browser's "Web Storage" cache
How to install & configure Apache on a Windows server
Configuring your server to handle SVG images
Outgoing email fails with "SPF fail - not authorized" or "DMARC Evaluation" errors
When sending email, I receive a "504 Gateway Timeout" error
How to import a MRBS (Meeting Room Booking System) Calendar into MIDAS
I'm not receiving email from my MIDAS system
How to install & configure Perl on a Windows server
How to install MIDAS on your server
Why can't I modify/delete certain bookings?
Tips for keeping your MIDAS secure
How do I import client data from another application into MIDAS?
What is HTML and how do I use it within my MIDAS templates?
How to install Perl modules
How to add your company/corporate logo
I'm seeing a 404.17 or a 404.3 "Not Found" message when trying to access the installer via my browser
How to configure MIDAS to send email via Gmail's SMTP servers
How to configure MIDAS to send email via Outlook's SMTP servers
I've encountered a "POSIX::tzset not implemented on this architecture" error
Outgoing email fails with "No SASL mechanism found"
How to translate MIDAS into another language or improve upon an existing translation
I'm seeing an "Unable to connect to database: Your password has expired" error
How to import Bookings from another application into MIDAS in .CSV format
I'm seeing a "404 Not Found" message when trying to access the installer via my browser
How to install & configure MySQL on a Windows server
How to customize the appearance of your MIDAS system
How to import a Google Calendar into MIDAS
Specifying a custom timezone
How to install pre-requisites needed for running a self-hosted edition of MIDAS from a Windows server
How to clear your web browser's "cache"/Temporary Internet Files
Configuring PayPal integration
How to import a Yahoo Calendar into MIDAS
Will MIDAS still work on Windows XP after 8th April 2014?
After updating, the layout appears wrong, and some visual elements are missing/in the wrong place
Can I import data from other applications into MIDAS?
I've installed the software, but when I try and login I see a "500 Internal Server Error" or a "Script failed to send data" message
Immediately after install, MIDAS encounters an unexpected error, and tells me that my IP address is blocked
How do I upgrade from MIDAS v3 to v4?
Can I bulk import users into MIDAS?
I'm seeing an error that "There was a problem connecting to the specified SMTP server"
I've suggested a new feature/improvement - when will it be implemented?
I'm seeing an "Unable to connect to database: Access Denied" error
I've forced MIDAS into SSL mode, and now I can't get in!
During install, I'm informed that there are required modules missing - what do I do?
How to add MIDAS to your iOS Home Screen
I've defined Operating Hours for my venues, why are users still able to book outside these hours?
Outgoing email fails with "Mail sent by user nobody being discarded due to sender restrictions in WHM→Tweak Settings"
How to use our "self service" maintenance/recovery tool
Why is the "Auto send user their login details" option disabled?
I've limited the IP addresses that can access MIDAS, and now I can't get in!
When accessing MIDAS, I see a "'midasglobal' appears corrupt" error
Why am I being logged out after a few seconds/minutes?
How to install MIDAS - Create a new MySQL Database via cPanel
The pending booking requests screen is empty, and I'm not receiving notifications of new requests. How come?
I think I've spotted a bug, how do I report it?
Kaspersky blocks access to MIDAS
Where's the organization field gone in version 4?
Configuring your server to run Scheduled Tasks
When I login, I'm immediately returned to the login screen with the message "Your Session Has Timed Out - Please login again"
When attempting to upgrade to v4, I'm told there are duplicate entries whilst migrating users
I used to login with a username - Why do I now have to login with an email address?
I can't seem to access the multi-day view feature?
How to import Bookings from another application into MIDAS
Why aren't file upload fields available in "cloud hosted" editions of MIDAS?
I've generated an invoice, but some bookings are missing - why?
I'm seeing a "500 Internal Server Error" when trying to initially access the installer script via my browser
How to transfer a database from a "cloud" or "trial" edition of MIDAS to a "self-hosted" installation
How to save invoices as PDF files
Our Data Retention Policy
How to import Bookings from another application into MIDAS in iCal format
Does an Annual Support Subscription provide support for older/legacy versions of MIDAS?
Configuring Stripe Integration
"mod_perl" is known to cause issues with MIDAS and should be disabled
I'm seeing a "405.0 Method Not Allowed" error when trying to install MIDAS
I can access MIDAS fine on the server itself, but when I try to access from another computer, but the layout is all wrong, and there are no images/colors on the login screen
I can't connect to my cloud hosted MIDAS
How to install MIDAS - Manually create a new MySQL Database
When I try to print I'm prompted to install additional software
I'm seeing a "Can't locate midascommon.pm in @INC" error
Help! I've forgotten my login details
After installation, I'm transferred to the login screen, but the layout is all wrong, and there are no images/colors on the login screen
How do I deal with venues that can be booked as a whole or sub-divided and booked separately?
I've enabled Public Booking Requests, yet when I visit the request page it still says it's disabled?
What is "Maintenance Mode"?
After install, rather than being transferred to the login screen, I'm prompted to open/save a file named "index.pl"
I'm seeing an "Unable to connect to database: Too many connections" error
Booking blocks appear blank with no text
How do I insert a page break into my invoice template?
Does MIDAS integrate with X?
Two-Factor Authentication in MIDAS
I'm seeing a "500 Internal Server Error" after clicking "Authenticate & Install MIDAS"
MIDAS "flickers" on my iPad
My web server "times out" when trying to process a very large number of bookings
How to relocate MIDAS to a new server
When trying to access the installer via my browser, I'm prompted to Open/Save it
We've installed MIDAS on our local server, but users are unable to login using Internet Explorer
When updating MIDAS I get a "CGI Error: The application misbehaved by not returning a complete set of headers"
Why can't I delete an invoice?
I receive an email that there are pending booking requests that require my approval, but when I login there are none
When I try to install I see a "couldn't create child process" message
I'm told cookies are disabled, and I can't login to the system - but cookies ARE enabled!?
How to enable debug logging
Why are variables not being substituted in my templates?
When authenticating the install, I receive a "500 select failed: An operation was attempted on something that is not a socket" error
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