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MIDAS Support Knowledge Base

Support Knowledge Base Articles

  1. How to install & configure MySQL on a Windows server
  2. How to enable, disable, or clear your browser's "Web Storage" cache
  3. How to install & configure Apache on a Windows server
  4. Emails fail with "SPF fail - not authorized" or "DMARC Evaluation" errors
  5. How to install & configure ActivePerl on a Windows server
  6. How to install & configure MariaDB on a Windows server
  7. How to install & configure Strawberry Perl on a Windows server
  8. How to configure your server to run Scheduled Tasks
  9. Configuring your server to handle SVG images
  10. How to clear your web browser's "cache"/Temporary Internet Files
  11. How to install Perl modules
  12. Why am I informed that cookies are disabled when I try and login, when cookies ARE enabled?
  13. Why does outgoing email fail with a "504 Gateway Timeout" error?
  14. Why do emails fail with "Mail sent by user nobody being discarded due to sender restrictions in WHM→Tweak Settings"?
  15. How to install prerequisites needed for running a self-hosted edition of MIDAS on a Windows server
  16. How to install MIDAS on your server
  17. How to customize the appearance of your MIDAS system
  18. How to add MIDAS to your iOS Home Screen
  19. Why do I see a "500 Internal Server Error" when accessing the MIDAS installer in my browser?
  20. How to use our Server Readiness tool
  21. How to translate MIDAS into another language or improve upon an existing translation
  22. Why am I not receiving email from my MIDAS system?
  23. Tips for keeping your MIDAS system secure
  24. What causes a "Can't locate midascommon.pm in @INC" error?
  25. Why do I see an "Unable to connect to database: Too many connections" error?
  26. Why do I see a "405.0 Method Not Allowed" error when trying to install MIDAS?
  27. How to import a MRBS (Meeting Room Booking System) Calendar into MIDAS
  28. Why are required Perl modules reported missing during install?
  29. Why does outgoing email fail with "No SASL mechanism found"?
  30. How to enable IIS on Windows
  31. What are balancing items or credits on invoices?
  32. Why does MIDAS encounter an unexpected error and tell me that my IP address is blocked, immediately after install?
  33. How to configure MIDAS to send email via Gmail's SMTP servers
  34. How to import Bookings from another application into MIDAS in .CSV format
  35. How to export invoices to Xero
  36. What does a "POSIX::tzset not implemented on this architecture" error mean?
  37. How to configure MIDAS to send email via Outlook's SMTP servers
  38. How to export invoices to Sage
  39. How do I import client data from another application into MIDAS?
  40. How to enable your browser's "Do Not Track" setting
  41. Website Privacy Policy
  42. Why am I prompted to open/save a file named "index.pl" after install, instead of being shown a login screen?
  43. How to export invoices to QuickBooks
  44. Why can't I modify/delete certain bookings?
  45. Why am I prompted to open/save a .pl file when accessing the MIDAS installer via my browser?
  46. Why can't I access/connect to my cloud hosted MIDAS!
  47. Can I downgrade my MIDAS license?
  48. Why do I see a "500 Internal Server Error" or a "Script failed to send data" message when logging in after install?
  49. How to add your company/corporate logo
  50. Can I import data from other applications into MIDAS?
  51. Why is the pending booking requests screen empty, and I'm not receiving notifications of new requests?
  52. Why do I now have to login with my email address when I used to login with a username?
  53. What is HTML and how do I use it within my MIDAS templates?
  54. Why aren't file upload fields available in "cloud hosted" MIDAS systems?
  55. Why am I being frequently logged out of my booking system?
  56. What happens if I fail to renew my MIDAS subscription?
  57. How to install MIDAS - Create a new MySQL Database via cPanel
  58. How to save invoices as PDF files
  59. How to relocate MIDAS to a new server
  60. Can I bulk import users into MIDAS?
  61. How to import a Yahoo Calendar into MIDAS
  62. Two-Factor Authentication in MIDAS
  63. How to import Bookings from another application into MIDAS in iCal format
  64. Update Troubleshooting
  65. Why do I see a "502.2 Bad Gateway" error when trying to update MIDAS?
  66. How to specify a custom timezone
  67. How to enable debug logging
  68. How to export invoices to Clear Books
  69. How to disable "mod_perl"
  70. Help! I've forgotten my login details
  71. Why does the layout appear wrong with visual elements missing/in the wrong place after updating the software?
  72. MIDAS Privacy Policy
  73. Our Data Retention Policy
  74. How do I report a potential issue/bug in the software?
  75. How do I deal with venues that can be booked as a whole or sub-divided and booked separately?
  76. What is "Maintenance Mode"?
  77. Why do I see an "Unable to connect to database: Your password has expired" error?
  78. Why does my newly added venue not appear in the booking grid?
  79. How to add MIDAS to your Android Home Screen
  80. How to export invoices to KashFlow
  81. Will MIDAS still work on Windows XP after 8th April 2014?
  82. I've forced MIDAS into SSL mode, and now I can't get in!
  83. How to import a Google Calendar into MIDAS
  84. When attempting to upgrade to v4, I'm told there are duplicate entries whilst migrating users
  85. How to configure PayPal integration with MIDAS
  86. Why are users still able to book outside the operating hours I've set?
  87. Why does MIDAS "flicker" on my iPad?
  88. Why do I see a "'midasglobal' appears corrupt" error?
  89. Why do outgoing emails contain a warning that they may be "spoofed"?
  90. What is your testing process before releasing a new version?
  91. How to export invoices to QuickFile
  92. Why do I see a "404 Not Found" message when accessing the MIDAS installer in my browser?
  93. Why do I see a 404.17 or a 404.3 "Not Found" error when trying to access the installer via my browser?
  94. How to use our "self service" maintenance/recovery tool
  95. How do I upgrade from MIDAS v3 to v4?
  96. Kaspersky blocks access to MIDAS
  97. Where's the organization field gone in version 4?
  98. How to fix a "There was a problem connecting to the specified SMTP server" error
  99. Why can't I access the multi-day view feature?
  100. Does a Support Subscription support older/legacy versions of MIDAS?
  101. How to configure Stripe Integration with MIDAS
  102. Why are variables not being substituted in my templates?
  103. Why do I see an "Unable to connect to database: Access Denied" error?
  104. Why does the Server Readiness Tool tell me Perl modules are missing when I've already installed them?
  105. How can I renew my MIDAS subscription?
  106. Why is my MIDAS ID blocked?
  107. How to resolve "The current database may not be compatible with this version of MIDAS" warning
  108. Why do I see a "500 Internal Server Error" after clicking "Authenticate & Install MIDAS"?
  109. Why does the layout appear wrong with visual elements missing/in the wrong place after installing the software?
  110. Why did I receive an email notification of booking requests that require my approval, but when I login I see none?
  111. How to install MIDAS - Manually create a new MySQL Database
  112. Installation Troubleshooting
  113. When I try to install I see a "couldn't create child process" message
  114. Why am I immediately returned to the login screen with a session timed out message when trying to login?
  115. How do I insert a page break into my invoice template?
  116. When will the new feature/improvement I've suggested be implemented?
  117. Why can't a user limited to being able to modify/delete their "own bookings" only not do so?
  118. The website indicates a newer version is available, but when I try and update the software no updates are available?
  119. Is there a help manual I can download and read offline?
  120. Why does the "Modify Similar Bookings" search return fewer results than expected?
  121. I've limited the IP addresses that can access MIDAS, and now I can't get in!
  122. When I try to print I'm prompted to install additional software
  123. After installation, why is the layout messed up on the login screen when I access from another device?
  124. How to import Bookings from another application into MIDAS
  125. Why are users unable to login using Internet Explorer when MIDAS is installed on our local server?
  126. Why does my server "time out" when processing a very large number of bookings?
  127. Why do booking blocks appear blank with no text in the booking grid?
  128. Why are some bookings missing from my generated invoices?
  129. Why can't I delete an invoice?
  130. Do you offer on-site/in-person training?
  131. Who is my organization's Primary Contact for MIDAS?
  132. Why is the "Auto send user their login details" option disabled?
  133. Does MIDAS integrate with X?
  134. Why are Public Web Booking or Requests disabled when I have enabled them?
  135. Do you offer online training?
  136. Why do I see "A required file is missing or corrupt" error when accessing MIDAS?
  137. Why is the "Remember Me" option no longer saving my credentials?
  138. How to transfer a database from a "cloud" or "trial" edition of MIDAS to a "self-hosted" installation
  139. Why do I see a "500 select failed: An operation was attempted on something that is not a socket" error during install?
  140. Can I revert my MIDAS system to an earlier version?
  141. How to enable detailed IIS errors
  142. How to configure IIS for Perl
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