MIDAS Support Knowledgebase
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Support Knowledgebase Articles
How to install & configure MySQL on a Windows server
How to enable, disable, or clear your browser's "Web Storage" cache
How to install & configure Apache on a Windows server
How to install & configure ActivePerl on a Windows server
Emails fail with "SPF fail - not authorized" or "DMARC Evaluation" errors
How to install & configure Strawberry Perl on a Windows server
Configuring your server to handle SVG images
How to clear your web browser's "cache"/Temporary Internet Files
How to install & configure MariaDB on a Windows server
How to install Perl modules
How to install MIDAS on your server
How to customize the appearance of your MIDAS system
How to configure your server to run Scheduled Tasks
Why do I see a "404 Not Found" message when accessing the MIDAS installer in my browser?
Why am I informed that cookies are disabled when I try and login, when cookies ARE enabled?
Tips for keeping your MIDAS system secure
How to add MIDAS to your iOS Home Screen
Help! I've forgotten my login details
How to install prerequisites needed for running a self-hosted edition of MIDAS on a Windows server
How to configure MIDAS to send email via Gmail's SMTP servers
How to configure PayPal integration with MIDAS
How to configure MIDAS to send email via Outlook's SMTP servers
How to enable your browser's "Do Not Track" setting
How to enable debug logging
What happens if I fail to renew my MIDAS subscription?
How do I import client data from another application into MIDAS?
Why does outgoing email fail with a "504 Gateway Timeout" error?
What does a "POSIX::tzset not implemented on this architecture" error mean?
Why am I not receiving email from my MIDAS system?
What causes a "Can't locate midascommon.pm in @INC" error?
Why does the layout appears wrong, and some visual elements are missing/in the wrong place after updating the software?
Why is the "Auto send user their login details" option disabled?
Why do I now have to login with my email address when I used to login with a username?
Where's the organization field gone in version 4?
Two-Factor Authentication in MIDAS
Why do I see a "500 select failed: An operation was attempted on something that is not a socket" error during install?
How to import a MRBS (Meeting Room Booking System) Calendar into MIDAS
Will MIDAS still work on Windows XP after 8th April 2014?
Why do I see a "500 Internal Server Error" or a "Script failed to send data" message when trying to login after installation?
Why does MIDAS encounter an unexpected error and tell me that my IP address is blocked, immediately after install?
"mod_perl" is known to cause issues with MIDAS and should be disabled
Why are required Perl modules reported missing during install?
I've forced MIDAS into SSL mode, and now I can't get in!
Why does outgoing email fail with "No SASL mechanism found"?
How to use our "self service" maintenance/recovery tool
How to import a Yahoo Calendar into MIDAS
Why am I prompted to Open/Save a .pl file when accessing the MIDAS installer via my browser?
Why do I see an "Unable to connect to database: Too many connections" error?
What is HTML and how do I use it within my MIDAS templates?
How to import Bookings from another application into MIDAS
Why can't I access/connect to my cloud hosted MIDAS!
When updating MIDAS I get a "CGI Error: The application misbehaved by not returning a complete set of headers"
Why does MIDAS "flicker" on my iPad?
Why do I see an "Unable to connect to database: Your password has expired" error?
Why does the Server Readiness Tool tell me Perl modules are missing when I've already installed them?
Do you offer on-site/in-person training?
The website indicates a newer version is available, but when I try and update the software no updates are available?
Why do I see "A required file is missing or corrupt" error when accessing MIDAS?
Why do I see a "405.0 Method Not Allowed" error when trying to install MIDAS?
How to add your company/corporate logo
Why does outgoing email fail with "Mail sent by user nobody being discarded due to sender restrictions in WHM→Tweak Settings"?
How to translate MIDAS into another language or improve upon an existing translation
How to install MIDAS - Create a new MySQL Database via cPanel
Why can't I modify/delete certain bookings?
How to import a Google Calendar into MIDAS
How to save invoices as PDF files
How to relocate MIDAS to a new server
How do I upgrade from MIDAS v3 to v4?
When attempting to upgrade to v4, I'm told there are duplicate entries whilst migrating users
When I try to print I'm prompted to install additional software
Why did I receive an email notification of booking requests that require my approval, but when I login I see none?
After installation, why is the layout messed up with no images/colors on the login screen when I access from another device?
How to install MIDAS - Manually create a new MySQL Database
How to import Bookings from another application into MIDAS in .CSV format
Our Data Retention Policy
How to transfer a database from a "cloud" or "trial" edition of MIDAS to a "self-hosted" installation
Why are users unable to login using Internet Explorer when MIDAS is installed on our local server?
Why can't I access the multi-day view feature?
Why am I immediately returned to the login screen with a session timed out message when trying to login?
Why are users still able to book outside the operating hours I've set?
Why aren't file upload fields available in "cloud hosted" MIDAS systems?
How to import Bookings from another application into MIDAS in iCal format
How do I deal with venues that can be booked as a whole or sub-divided and booked separately?
How do I insert a page break into my invoice template?
Does a Support Subscription support older/legacy versions of MIDAS?
How to configure Stripe Integration with MIDAS
Why are some bookings missing from my generated invoices?
Why do I see an "Unable to connect to database: Access Denied" error?
Why can't I delete an invoice?
Why do outgoing emails contain a warning that they may be "spoofed"?
How can I renew my MIDAS subscription?
How to add MIDAS to your Android Home Screen
Is there a help manual I can download and read offline?
How to resolve "The current database may not be compatible with this version of MIDAS" warning
Why do I see a "500 Internal Server Error" when accessing the MIDAS installer in my browser?
Can I import data from other applications into MIDAS?
Can I bulk import users into MIDAS?
Why am I prompted to open/save a file named "index.pl" after install, rather than being transferred to the login screen?
Why does the layout appears wrong, and some visual elements are missing/in the wrong place after installing the software?
When I try to install I see a "couldn't create child process" message
How to fix a "There was a problem connecting to the specified SMTP server" error
How do I report a potential issue/bug in the software?
Why does my server "time out" when processing a very large number of bookings?
How to specify a custom timezone
Does MIDAS integrate with X?
Why are Public Booking Requests shown as disabled when I go to make a request, when I have enabled them?
Why do booking blocks appear blank with no text in the booking grid?
When will the new feature/improvement I've suggested be implemented?
What is "Maintenance Mode"?
Why am I being frequently logged out of my booking system?
Why do I see a "'midasglobal' appears corrupt" error?
Can I downgrade my MIDAS license?
Can I revert my MIDAS system to an earlier version?
Why does my newly added venue not appear in the booking grid?
Do you offer online training?
What is your testing process before releasing a new version?
Why is the "Remember Me" option no longer saving my credentials?
Why do I see a 404.17 or a 404.3 "Not Found" error when trying to access the installer via my browser?
Why do I see a "500 Internal Server Error" after clicking "Authenticate & Install MIDAS"?
Why is the pending booking requests screen empty, and I'm not receiving notifications of new requests?
I've limited the IP addresses that can access MIDAS, and now I can't get in!
Kaspersky blocks access to MIDAS
Why are variables not being substituted in my templates?
Why can't a user limited to being able to modify/delete their "own bookings" only not do so?
Why is my MIDAS ID blocked?
How to use our Server Readiness tool
Why does the "Modify Similar Bookings" search return fewer results than expected?
Who is my organization's Primary Contact for MIDAS?
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