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MIDAS Support Knowledge Base

Support Knowledge Base Articles

  1. How to enable, disable, or clear your browser's "Web Storage" cache
  2. How to install & configure Strawberry Perl on a Windows server
  3. How to install & configure MySQL on a Windows server
  4. How to install & configure Apache on a Windows server
  5. How to install & configure MariaDB on a Windows server
  6. How to install & configure ActivePerl on a Windows server
  7. Emails fail with "SPF fail - not authorized" or "DMARC Evaluation" errors
  8. Why am I informed that cookies are disabled when I try and login, when cookies ARE enabled?
  9. How to configure your server to run Scheduled Tasks
  10. Configuring your server to handle SVG images
  11. How to install Perl modules
  12. How to clear your web browser's "cache"/Temporary Internet Files
  13. Why do I see a "404 Not Found" message when accessing the MIDAS installer in my browser?
  14. Why do I see a "405.0 Method Not Allowed" error when trying to install MIDAS?
  15. Installation Troubleshooting
  16. Why does outgoing email fail with a "504 Gateway Timeout" error?
  17. How to install MIDAS on your server
  18. Why do emails fail with "Mail sent by user nobody being discarded due to sender restrictions in WHM→Tweak Settings"?
  19. What causes a "Can't locate midascommon.pm in @INC" error?
  20. How to enable IIS on Windows
  21. Why does outgoing email fail with "No SASL mechanism found"?
  22. How to configure MIDAS to send email via Outlook's SMTP servers
  23. How to install prerequisites needed for running a self-hosted edition of MIDAS on a Windows server
  24. How to enable your browser's "Do Not Track" setting
  25. How to configure PayPal integration with MIDAS
  26. Why am I not receiving email from my MIDAS system?
  27. How to customize the appearance of your MIDAS system
  28. How to configure Stripe Integration with MIDAS
  29. MIDAS Privacy Policy
  30. How to configure IIS for Perl
  31. Why do I see an "Unable to connect to database: Your password has expired" error?
  32. How to import a MRBS (Meeting Room Booking System) Calendar into MIDAS
  33. Help! I've forgotten my login details
  34. How to configure MIDAS to send email via Gmail's SMTP servers
  35. How to translate MIDAS into another language or improve upon an existing translation
  36. Tips for keeping your MIDAS system secure
  37. How to add MIDAS to your iOS Home Screen
  38. How do I import client data from another application into MIDAS?
  39. How to use our Server Readiness tool
  40. What does a "POSIX::tzset not implemented on this architecture" error mean?
  41. Website Privacy Policy
  42. Why can't I modify/delete certain bookings?
  43. Will MIDAS still work on Windows XP after 8th April 2014?
  44. Can I import data from other applications into MIDAS?
  45. How do I upgrade from MIDAS v3 to v4?
  46. What is HTML and how do I use it within my MIDAS templates?
  47. How to enable detailed IIS errors
  48. Why is the pending booking requests screen empty, and I'm not receiving notifications of new requests?
  49. How to disable "mod_perl"
  50. Why does MIDAS encounter an unexpected error and tell me that my IP address is blocked, immediately after install?
  51. Why am I immediately returned to the login screen with a session timed out message when trying to login?
  52. How to enable debug logging
  53. Why is my MIDAS ID blocked?
  54. How to export invoices to Xero
  55. Why do I see a "500 Internal Server Error" or a "Script failed to send data" message when logging in after install?
  56. Why can't I access/connect to my cloud hosted MIDAS!
  57. What is "Maintenance Mode"?
  58. Who is my organization's Primary Contact for MIDAS?
  59. How to export invoices to QuickBooks
  60. How to add your company/corporate logo
  61. Why are required Perl modules reported missing during install?
  62. How to save invoices as PDF files
  63. Why do I see a "502.2 Bad Gateway" error when trying to update MIDAS?
  64. How to specify a custom timezone
  65. How to import Bookings from another application into MIDAS in .CSV format
  66. Why do booking blocks appear blank with no text in the booking grid?
  67. What happens if I fail to renew my MIDAS subscription?
  68. How to import a Yahoo Calendar into MIDAS
  69. When attempting to upgrade to v4, I'm told there are duplicate entries whilst migrating users
  70. Our Data Retention Policy
  71. How to fix a "There was a problem connecting to the specified SMTP server" error
  72. Why aren't file upload fields available in "cloud hosted" MIDAS systems?
  73. How to install MIDAS - Create a new MySQL Database via cPanel
  74. Why does the layout appear wrong with visual elements missing/in the wrong place after updating the software?
  75. Why am I prompted to open/save a .pl file when accessing the MIDAS installer via my browser?
  76. Why did I receive an email notification of booking requests that require my approval, but when I login I see none?
  77. How to install MIDAS - Manually create a new MySQL Database
  78. Why can't I access the multi-day view feature?
  79. Why do I see a "'midasglobal' appears corrupt" error?
  80. Why do I see a "500 Internal Server Error" when accessing the MIDAS installer in my browser?
  81. I've forced MIDAS into SSL mode, and now I can't get in!
  82. Why do I see a 404.17 or a 404.3 "Not Found" error when trying to access the installer via my browser?
  83. How to relocate MIDAS to a new server
  84. Why am I prompted to open/save a file named "index.pl" after install, instead of being shown a login screen?
  85. Two-Factor Authentication in MIDAS
  86. Where's the organization field gone in version 4?
  87. Why are Public Web Booking or Requests disabled when I have enabled them?
  88. Does a Support Subscription support older/legacy versions of MIDAS?
  89. How to add MIDAS to your Android Home Screen
  90. How to export invoices to Sage
  91. What are balancing items or credits on invoices?
  92. After installation, why is the layout messed up on the login screen when I access from another device?
  93. How do I deal with venues that can be booked as a whole or sub-divided and booked separately?
  94. Why does my server "time out" when processing a very large number of bookings?
  95. Why do I see a "500 select failed: An operation was attempted on something that is not a socket" error during install?
  96. How can I renew my MIDAS subscription?
  97. Why can't I delete an invoice?
  98. Is there a help manual I can download and read offline?
  99. Bookings seem to have disappeared - Help!
  100. Why do I now have to login with my email address when I used to login with a username?
  101. How to transfer a database from a "cloud" or "trial" edition of MIDAS to a "self-hosted" installation
  102. How do I report a potential issue/bug in the software?
  103. Update Troubleshooting
  104. Why does MIDAS "flicker" on my iPad?
  105. Why does the Server Readiness Tool tell me Perl modules are missing when I've already installed them?
  106. Why are some bookings missing from my generated invoices?
  107. Can I revert my MIDAS system to an earlier version?
  108. Do you offer online training?
  109. What is your testing process before releasing a new version?
  110. Why do I see "A required file is missing or corrupt" error when accessing MIDAS?
  111. How to import a Google Calendar into MIDAS
  112. Why do I see a "500 Internal Server Error" after clicking "Authenticate & Install MIDAS"?
  113. I've limited the IP addresses that can access MIDAS, and now I can't get in!
  114. Why does the layout appear wrong with visual elements missing/in the wrong place after installing the software?
  115. Why do I see an "Unable to connect to database: Too many connections" error?
  116. When I try to print I'm prompted to install additional software
  117. How to import Bookings from another application into MIDAS in iCal format
  118. Does MIDAS integrate with X?
  119. How to export invoices to QuickFile
  120. Why is the "Remember Me" option no longer saving my credentials?
  121. Kaspersky blocks access to MIDAS
  122. When I try to install I see a "couldn't create child process" message
  123. Why do outgoing emails contain a warning that they may be "spoofed"?
  124. Can I downgrade my MIDAS license?
  125. Why am I being frequently logged out of my booking system?
  126. Why does the "Modify Similar Bookings" search return fewer results than expected?
  127. How to export invoices to KashFlow
  128. How to export invoices to Clear Books
  129. How to use our "self service" maintenance/recovery tool
  130. How to import Bookings from another application into MIDAS
  131. Why are users unable to login using Internet Explorer when MIDAS is installed on our local server?
  132. When will the new feature/improvement I've suggested be implemented?
  133. Do you offer on-site/in-person training?
  134. Why does my newly added venue not appear in the booking grid?
  135. How do I insert a page break into my invoice template?
  136. Why are variables not being substituted in my templates?
  137. Why can't a user limited to being able to modify/delete their "own bookings" only not do so?
  138. Why are users still able to book outside the operating hours I've set?
  139. Why do I see an "Unable to connect to database: Access Denied" error?
  140. The website indicates a newer version is available, but when I try and update the software no updates are available?
  141. How to resolve "The current database may not be compatible with this version of MIDAS" warning
  142. Can I bulk import users into MIDAS?
  143. Why is the "Auto send user their login details" option disabled?
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