MIDAS Support Knowledgebase

Support Knowledgebase Articles
  1. How to enable, disable, or clear your browser's "Web Storage" cache
  2. How to install & configure Apache on a Windows server
  3. Configuring your server to handle SVG images
  4. Outgoing email fails with "SPF fail - not authorized" or "DMARC Evaluation" errors
  5. When sending email, I receive a "504 Gateway Timeout" error
  6. How to import a MRBS (Meeting Room Booking System) Calendar into MIDAS
  7. I'm not receiving email from my MIDAS system
  8. How to install & configure Perl on a Windows server
  9. How to install MIDAS on your server
  10. Why can't I modify/delete certain bookings?
  11. Tips for keeping your MIDAS secure
  12. How do I import client data from another application into MIDAS?
  13. What is HTML and how do I use it within my MIDAS templates?
  14. How to install Perl modules
  15. How to add your company/corporate logo
  16. I'm seeing a 404.17 or a 404.3 "Not Found" message when trying to access the installer via my browser
  17. How to configure MIDAS to send email via Gmail's SMTP servers
  18. How to configure MIDAS to send email via Outlook's SMTP servers
  19. I've encountered a "POSIX::tzset not implemented on this architecture" error
  20. Outgoing email fails with "No SASL mechanism found"
  21. How to translate MIDAS into another language or improve upon an existing translation
  22. I'm seeing an "Unable to connect to database: Your password has expired" error
  23. How to import Bookings from another application into MIDAS in .CSV format
  24. I'm seeing a "404 Not Found" message when trying to access the installer via my browser
  25. How to install & configure MySQL on a Windows server
  26. How to customize the appearance of your MIDAS system
  27. How to import a Google Calendar into MIDAS
  28. Specifying a custom timezone
  29. How to install pre-requisites needed for running a self-hosted edition of MIDAS from a Windows server
  30. How to clear your web browser's "cache"/Temporary Internet Files
  31. Configuring PayPal integration
  32. How to import a Yahoo Calendar into MIDAS
  33. Will MIDAS still work on Windows XP after 8th April 2014?
  34. After updating, the layout appears wrong, and some visual elements are missing/in the wrong place
  35. Can I import data from other applications into MIDAS?
  36. I've installed the software, but when I try and login I see a "500 Internal Server Error" or a "Script failed to send data" message
  37. Immediately after install, MIDAS encounters an unexpected error, and tells me that my IP address is blocked
  38. How do I upgrade from MIDAS v3 to v4?
  39. Can I bulk import users into MIDAS?
  40. I'm seeing an error that "There was a problem connecting to the specified SMTP server"
  41. I've suggested a new feature/improvement - when will it be implemented?
  42. I'm seeing an "Unable to connect to database: Access Denied" error
  43. I've forced MIDAS into SSL mode, and now I can't get in!
  44. During install, I'm informed that there are required modules missing - what do I do?
  45. How to add MIDAS to your iOS Home Screen
  46. MIDAS Privacy Policy
  47. I've defined Operating Hours for my venues, why are users still able to book outside these hours?
  48. Outgoing email fails with "Mail sent by user nobody being discarded due to sender restrictions in WHM→Tweak Settings"
  49. How to use our "self service" maintenance/recovery tool
  50. Why is the "Auto send user their login details" option disabled?
  51. I've limited the IP addresses that can access MIDAS, and now I can't get in!
  52. When accessing MIDAS, I see a "'midasglobal' appears corrupt" error
  53. Why am I being logged out after a few seconds/minutes?
  54. How to install MIDAS - Create a new MySQL Database via cPanel
  55. The pending booking requests screen is empty, and I'm not receiving notifications of new requests. How come?
  56. I think I've spotted a bug, how do I report it?
  57. Kaspersky blocks access to MIDAS
  58. Where's the organization field gone in version 4?
  59. Configuring your server to run Scheduled Tasks
  60. When I login, I'm immediately returned to the login screen with the message "Your Session Has Timed Out - Please login again"
  61. Website Privacy Policy
  62. When attempting to upgrade to v4, I'm told there are duplicate entries whilst migrating users
  63. I used to login with a username - Why do I now have to login with an email address?
  64. I can't seem to access the multi-day view feature?
  65. How to import Bookings from another application into MIDAS
  66. Why aren't file upload fields available in "cloud hosted" editions of MIDAS?
  67. I've generated an invoice, but some bookings are missing - why?
  68. I'm seeing a "500 Internal Server Error" when trying to initially access the installer script via my browser
  69. How to transfer a database from a "cloud" or "trial" edition of MIDAS to a "self-hosted" installation
  70. Installation Troubleshooting
  71. How to save invoices as PDF files
  72. Our Data Retention Policy
  73. How to import Bookings from another application into MIDAS in iCal format
  74. Update Troubleshooting
  75. Does an Annual Support Subscription provide support for older/legacy versions of MIDAS?
  76. Configuring Stripe Integration
  77. "mod_perl" is known to cause issues with MIDAS and should be disabled
  78. I'm seeing a "405.0 Method Not Allowed" error when trying to install MIDAS
  79. I can access MIDAS fine on the server itself, but when I try to access from another computer, but the layout is all wrong, and there are no images/colors on the login screen
  80. I can't connect to my cloud hosted MIDAS
  81. How to install MIDAS - Manually create a new MySQL Database
  82. When I try to print I'm prompted to install additional software
  83. I'm seeing a "Can't locate midascommon.pm in @INC" error
  84. Help! I've forgotten my login details
  85. After installation, I'm transferred to the login screen, but the layout is all wrong, and there are no images/colors on the login screen
  86. How do I deal with venues that can be booked as a whole or sub-divided and booked separately?
  87. I've enabled Public Booking Requests, yet when I visit the request page it still says it's disabled?
  88. What is "Maintenance Mode"?
  89. After install, rather than being transferred to the login screen, I'm prompted to open/save a file named "index.pl"
  90. I'm seeing an "Unable to connect to database: Too many connections" error
  91. Booking blocks appear blank with no text
  92. How do I insert a page break into my invoice template?
  93. Does MIDAS integrate with X?
  94. Two-Factor Authentication in MIDAS
  95. I'm seeing a "500 Internal Server Error" after clicking "Authenticate & Install MIDAS"
  96. MIDAS "flickers" on my iPad
  97. My web server "times out" when trying to process a very large number of bookings
  98. How to relocate MIDAS to a new server
  99. When trying to access the installer via my browser, I'm prompted to Open/Save it
  100. We've installed MIDAS on our local server, but users are unable to login using Internet Explorer
  101. When updating MIDAS I get a "CGI Error: The application misbehaved by not returning a complete set of headers"
  102. Why can't I delete an invoice?
  103. I receive an email that there are pending booking requests that require my approval, but when I login there are none
  104. When I try to install I see a "couldn't create child process" message
  105. I'm told cookies are disabled, and I can't login to the system - but cookies ARE enabled!?
  106. How to enable debug logging
  107. Why are variables not being substituted in my templates?
  108. When authenticating the install, I receive a "500 select failed: An operation was attempted on something that is not a socket" error
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