MIDAS Support Knowledgebase

Support Knowledgebase Articles
  1. How to enable, disable, or clear your browser's "Web Storage" cache
  2. How to install & configure Apache on a Windows server
  3. How to install & configure MySQL on a Windows server
  4. Emails fail with "SPF fail - not authorized" or "DMARC Evaluation" errors
  5. How to install & configure Perl on a Windows server
  6. Configuring your server to handle SVG images
  7. How to install Perl modules
  8. Why do I see a "405.0 Method Not Allowed" error when trying to install MIDAS?
  9. How to clear your web browser's "cache"/Temporary Internet Files
  10. Why does outgoing email fail with a "504 Gateway Timeout" error?
  11. How to configure your server to run Scheduled Tasks
  12. How to import a MRBS (Meeting Room Booking System) Calendar into MIDAS
  13. Tips for keeping your MIDAS system secure
  14. How to install MIDAS on your server
  15. Why can't I modify/delete certain bookings?
  16. Why are I not receiving email from my MIDAS system?
  17. How to add your company/corporate logo
  18. Why do I see a 404.17 or a 404.3 "Not Found" error when trying to access the installer via my browser?
  19. Why does outgoing email fail with "No SASL mechanism found"?
  20. How to translate MIDAS into another language or improve upon an existing translation
  21. Why aren't file upload fields available in "cloud hosted" MIDAS systems?
  22. Two-Factor Authentication in MIDAS
  23. How to install MIDAS - Create a new MySQL Database via cPanel
  24. Why does outgoing email fail with "Mail sent by user nobody being discarded due to sender restrictions in WHM→Tweak Settings"?
  25. What does a "POSIX::tzset not implemented on this architecture" error mean?
  26. How to install pre-requisites needed for running a self-hosted edition of MIDAS on a Windows server
  27. How to enable your browser's "Do Not Track" setting
  28. Installation Troubleshooting
  29. How to save invoices as PDF files
  30. "mod_perl" is known to cause issues with MIDAS and should be disabled
  31. Website Privacy Policy
  32. Why do I see a "500 Internal Server Error" or a "Script failed to send data" message when trying to login after installation?
  33. How to import a Google Calendar into MIDAS
  34. Why does my server "time out" when processing a very large number of bookings?
  35. Why does MIDAS encounter an unexpected error and tell me that my IP address is blocked, immediately after install?
  36. Why do I now have to login with my email address when I used to be able to login with a username?
  37. Why do I see an "Unable to connect to database: Too many connections" error?
  38. How to import Bookings from another application into MIDAS in .CSV format
  39. How to install MIDAS - Manually create a new MySQL Database
  40. How to configure MIDAS to send email via Gmail's SMTP servers
  41. Why can't a user limited to being able to modify/delete their "own bookings" only not do so?
  42. Why do I see a "404 Not Found" message when accessing the MIDAS installer in my browser?
  43. Why does the layout appears wrong, and some visual elements are missing/in the wrong place after updating the software?
  44. Why do I see a "500 Internal Server Error" after clicking "Authenticate & Install MIDAS"?
  45. Why is the pending booking requests screen empty, and I'm not receiving notifications of new requests?
  46. Why can't I access/connect to my cloud hosted MIDAS!
  47. How to add MIDAS to your iOS Home Screen
  48. Where's the organization field gone in version 4?
  49. What is HTML and how do I use it within my MIDAS templates?
  50. How do I import client data from another application into MIDAS?
  51. How to customize the appearance of your MIDAS system
  52. How to relocate MIDAS to a new server
  53. I've limited the IP addresses that can access MIDAS, and now I can't get in!
  54. Can I import data from other applications into MIDAS?
  55. Does MIDAS integrate with X?
  56. When will the new feature/improvement I've suggested be implemented?
  57. Why do I see a "500 select failed: An operation was attempted on something that is not a socket" error when authenticating during install?
  58. How to configure MIDAS to send email via Outlook's SMTP servers
  59. How to use our "self service" maintenance/recovery tool
  60. When updating MIDAS I get a "CGI Error: The application misbehaved by not returning a complete set of headers"
  61. Why does the Server Readiness Tool tell me Perl modules are missing when I've already installed them?
  62. Why am I informed during install that there are required modules missing?
  63. I've forced MIDAS into SSL mode, and now I can't get in!
  64. After installation, why is the layout messed up and there are no images/colors on the login screen when I access from another computer?
  65. Why does the layout appears wrong, and some visual elements are missing/in the wrong place after installing the software?
  66. Our Data Retention Policy
  67. Why are users unable to login using Internet Explorer when MIDAS is installed on our local server?
  68. How to import Bookings from another application into MIDAS
  69. Why does MIDAS "flicker" on my iPad?
  70. How do I insert a page break into my invoice template?
  71. Why do I see an "Unable to connect to database: Access Denied" error?
  72. Will MIDAS still work on Windows XP after 8th April 2014?
  73. Why am I prompted to open/save a file named "index.pl" after install, rather than being transferred to the login screen?
  74. Why am I prompted to Open/Save a .pl file when trying to access the installer via my browser?
  75. When I try to install I see a "couldn't create child process" message
  76. What happens if I fail to renew my MIDAS subscription?
  77. Can I bulk import users into MIDAS?
  78. How do I upgrade from MIDAS v3 to v4?
  79. Help! I've forgotten my login details
  80. How to transfer a database from a "cloud" or "trial" edition of MIDAS to a "self-hosted" installation
  81. Why are users still able to book outside the operating hours I've set?
  82. How to fix a "There was a problem connecting to the specified SMTP server" error
  83. Why are Public Booking Requests shown as disabled when I go to make a request, when I have enabled them?
  84. Can I downgrade my MIDAS license?
  85. How can I renew my MIDAS subscription?
  86. What is a "Can't locate midascommon.pm in @INC" error?
  87. Kaspersky blocks access to MIDAS
  88. How to specify a custom timezone
  89. Why are some bookings missing from my generated invoices?
  90. Why do emails outgoing emails contain a warning that they may be "spoofed"?
  91. Why is the "Auto send user their login details" option disabled?
  92. How to import a Yahoo Calendar into MIDAS
  93. How do I deal with venues that can be booked as a whole or sub-divided and booked separately?
  94. How to import Bookings from another application into MIDAS in iCal format
  95. Why am I informed that cookies are disabled when I try and login, when cookies ARE enabled?
  96. Why did I receive an email that there are pending booking requests that require my approval, but when I login there are none?
  97. Why am I immediately returned to the login screen with the message "Your Session Has Timed Out - Please login again" when trying to login?
  98. How to configure PayPal integration with MIDAS
  99. Does an Annual Support Subscription provide support for older/legacy versions of MIDAS?
  100. Why do I see an "Unable to connect to database: Your password has expired" error?
  101. Can I revert my MIDAS system to an earlier version?
  102. How do I report a potential issue/bug in the software?
  103. Update Troubleshooting
  104. Why do booking blocks appear blank with no text in the booking grid?
  105. Why do I see a "'midasglobal' appears corrupt" error?
  106. Why does my newly added venue not appear in the booking grid?
  107. Do you offer on-site/in-person training?
  108. When I try to print I'm prompted to install additional software
  109. When attempting to upgrade to v4, I'm told there are duplicate entries whilst migrating users
  110. MIDAS Privacy Policy
  111. How to configure Stripe Integration with MIDAS
  112. Why can't I delete an invoice?
  113. Do you offer online training?
  114. Why is my MIDAS ID blocked?
  115. Why do I see a "500 Internal Server Error" when accessing the MIDAS installer in my browser?
  116. How to enable debug logging
  117. Why can't I access the multi-day view feature?
  118. Why are variables not being substituted in my templates?
  119. Why am I being frequently logged out of my booking system?
  120. What is "Maintenance Mode"?
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