MIDAS Support Knowledgebase

Support Knowledgebase Articles
  1. How to enable, disable, or clear your browser's "Web Storage" cache
  2. How to install & configure Apache on a Windows server
  3. How to install & configure MySQL on a Windows server
  4. Emails fail with "SPF fail - not authorized" or "DMARC Evaluation" errors
  5. How to install & configure Perl on a Windows server
  6. How to clear your web browser's "cache"/Temporary Internet Files
  7. Configuring your server to handle SVG images
  8. Why do I see a "405.0 Method Not Allowed" error when trying to install MIDAS?
  9. How to install Perl modules
  10. How to import a MRBS (Meeting Room Booking System) Calendar into MIDAS
  11. How to configure your server to run Scheduled Tasks
  12. Why does outgoing email fail with "No SASL mechanism found"?
  13. How to configure MIDAS to send email via Gmail's SMTP servers
  14. Why does outgoing email fail with a "504 Gateway Timeout" error?
  15. How to translate MIDAS into another language or improve upon an existing translation
  16. How to install pre-requisites needed for running a self-hosted edition of MIDAS on a Windows server
  17. Why am I prompted to Open/Save a .pl file when accessing the MIDAS installer via my browser?
  18. Tips for keeping your MIDAS system secure
  19. Two-Factor Authentication in MIDAS
  20. How to install MIDAS on your server
  21. Can I import data from other applications into MIDAS?
  22. Why am I not receiving email from my MIDAS system?
  23. Why does outgoing email fail with "Mail sent by user nobody being discarded due to sender restrictions in WHM→Tweak Settings"?
  24. What is HTML and how do I use it within my MIDAS templates?
  25. How to add your company/corporate logo
  26. What does a "POSIX::tzset not implemented on this architecture" error mean?
  27. How to configure MIDAS to send email via Outlook's SMTP servers
  28. How to fix a "There was a problem connecting to the specified SMTP server" error
  29. How to enable your browser's "Do Not Track" setting
  30. How do I import client data from another application into MIDAS?
  31. Why do I now have to login with my email address when I used to login with a username?
  32. How to save invoices as PDF files
  33. Installation Troubleshooting
  34. How to customize the appearance of your MIDAS system
  35. Why do I see a "500 Internal Server Error" when accessing the MIDAS installer in my browser?
  36. MIDAS Privacy Policy
  37. How to add MIDAS to your iOS Home Screen
  38. Why am I informed that cookies are disabled when I try and login, when cookies ARE enabled?
  39. Why does MIDAS encounter an unexpected error and tell me that my IP address is blocked, immediately after install?
  40. Why can't I modify/delete certain bookings?
  41. I've limited the IP addresses that can access MIDAS, and now I can't get in!
  42. How to import Bookings from another application into MIDAS
  43. How to use our "self service" maintenance/recovery tool
  44. How to import a Google Calendar into MIDAS
  45. When attempting to upgrade to v4, I'm told there are duplicate entries whilst migrating users
  46. Why does the layout appears wrong, and some visual elements are missing/in the wrong place after installing the software?
  47. Why aren't file upload fields available in "cloud hosted" MIDAS systems?
  48. I've forced MIDAS into SSL mode, and now I can't get in!
  49. How do I upgrade from MIDAS v3 to v4?
  50. Why am I prompted to open/save a file named "index.pl" after install, rather than being transferred to the login screen?
  51. Why do I see an "Unable to connect to database: Too many connections" error?
  52. How to configure Stripe Integration with MIDAS
  53. How to install MIDAS - Create a new MySQL Database via cPanel
  54. Why do I see a 404.17 or a 404.3 "Not Found" error when trying to access the installer via my browser?
  55. Our Data Retention Policy
  56. Why are users still able to book outside the operating hours I've set?
  57. How to configure PayPal integration with MIDAS
  58. Why does the Server Readiness Tool tell me Perl modules are missing when I've already installed them?
  59. Will MIDAS still work on Windows XP after 8th April 2014?
  60. Why do I see a "500 Internal Server Error" or a "Script failed to send data" message when trying to login after installation?
  61. Website Privacy Policy
  62. Why am I informed during install that there are required modules missing?
  63. Can I bulk import users into MIDAS?
  64. Why do I see a "500 Internal Server Error" after clicking "Authenticate & Install MIDAS"?
  65. Kaspersky blocks access to MIDAS
  66. How to import Bookings from another application into MIDAS in .CSV format
  67. When updating MIDAS I get a "CGI Error: The application misbehaved by not returning a complete set of headers"
  68. Why are Public Booking Requests shown as disabled when I go to make a request, when I have enabled them?
  69. Why do I see an "Unable to connect to database: Access Denied" error?
  70. "mod_perl" is known to cause issues with MIDAS and should be disabled
  71. Why does the layout appears wrong, and some visual elements are missing/in the wrong place after updating the software?
  72. Why is the "Auto send user their login details" option disabled?
  73. Why is the pending booking requests screen empty, and I'm not receiving notifications of new requests?
  74. How to specify a custom timezone
  75. Why do I see a "500 select failed: An operation was attempted on something that is not a socket" error when authenticating during install?
  76. What is "Maintenance Mode"?
  77. Why do I see a "'midasglobal' appears corrupt" error?
  78. Can I downgrade my MIDAS license?
  79. How to relocate MIDAS to a new server
  80. How to import a Yahoo Calendar into MIDAS
  81. Does MIDAS integrate with X?
  82. Why do outgoing emails contain a warning that they may be "spoofed"?
  83. The website indicates a newer version is available, but when I try and update the software no update is available?
  84. How to install MIDAS - Manually create a new MySQL Database
  85. Where's the organization field gone in version 4?
  86. How to transfer a database from a "cloud" or "trial" edition of MIDAS to a "self-hosted" installation
  87. How to import Bookings from another application into MIDAS in iCal format
  88. When will the new feature/improvement I've suggested be implemented?
  89. How can I renew my MIDAS subscription?
  90. How do I insert a page break into my invoice template?
  91. Why do I see a "404 Not Found" message when accessing the MIDAS installer in my browser?
  92. Why can't I access/connect to my cloud hosted MIDAS!
  93. When I try to install I see a "couldn't create child process" message
  94. Why is my MIDAS ID blocked?
  95. What causes a "Can't locate midascommon.pm in @INC" error?
  96. After installation, why is the layout messed up and there are no images/colors on the login screen when I access from another computer?
  97. How do I report a potential issue/bug in the software?
  98. Why do I see an "Unable to connect to database: Your password has expired" error?
  99. What happens if I fail to renew my MIDAS subscription?
  100. Why did I receive an email that there are pending booking requests that require my approval, but when I login there are none?
  101. Why are users unable to login using Internet Explorer when MIDAS is installed on our local server?
  102. Why can't I access the multi-day view feature?
  103. Update Troubleshooting
  104. Why am I being frequently logged out of my booking system?
  105. Why are variables not being substituted in my templates?
  106. Can I revert my MIDAS system to an earlier version?
  107. Why does MIDAS "flicker" on my iPad?
  108. Why do booking blocks appear blank with no text in the booking grid?
  109. Does an Annual Support Subscription provide support for older/legacy versions of MIDAS?
  110. Why are some bookings missing from my generated invoices?
  111. When I try to print I'm prompted to install additional software
  112. Help! I've forgotten my login details
  113. Why can't I delete an invoice?
  114. Why can't a user limited to being able to modify/delete their "own bookings" only not do so?
  115. Why am I immediately returned to the login screen with the message "Your Session Has Timed Out - Please login again" when trying to login?
  116. Why does my server "time out" when processing a very large number of bookings?
  117. How do I deal with venues that can be booked as a whole or sub-divided and booked separately?
  118. Why does my newly added venue not appear in the booking grid?
  119. Do you offer online training?
  120. Do you offer on-site/in-person training?
  121. How to enable debug logging
  122. How to add MIDAS to your Android Home Screen
  123. Why does the "Modify Similar Bookings" search return fewer results than expected?
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