MIDAS Support Knowledgebase
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Support Knowledgebase Articles
How to enable, disable, or clear your browser's "Web Storage" cache
How to install & configure Apache on a Windows server
How to install & configure MySQL on a Windows server
Emails fail with "SPF fail - not authorized" or "DMARC Evaluation" errors
How to install & configure Perl on a Windows server
How to clear your web browser's "cache"/Temporary Internet Files
Configuring your server to handle SVG images
Why do I see a "405.0 Method Not Allowed" error when trying to install MIDAS?
How to install Perl modules
How to import a MRBS (Meeting Room Booking System) Calendar into MIDAS
How to configure your server to run Scheduled Tasks
Why does outgoing email fail with "No SASL mechanism found"?
How to configure MIDAS to send email via Gmail's SMTP servers
Why does outgoing email fail with a "504 Gateway Timeout" error?
How to translate MIDAS into another language or improve upon an existing translation
How to install pre-requisites needed for running a self-hosted edition of MIDAS on a Windows server
Why am I prompted to Open/Save a .pl file when accessing the MIDAS installer via my browser?
Tips for keeping your MIDAS system secure
Two-Factor Authentication in MIDAS
How to install MIDAS on your server
Can I import data from other applications into MIDAS?
Why am I not receiving email from my MIDAS system?
Why does outgoing email fail with "Mail sent by user nobody being discarded due to sender restrictions in WHM→Tweak Settings"?
What is HTML and how do I use it within my MIDAS templates?
How to add your company/corporate logo
What does a "POSIX::tzset not implemented on this architecture" error mean?
How to configure MIDAS to send email via Outlook's SMTP servers
How to fix a "There was a problem connecting to the specified SMTP server" error
How to enable your browser's "Do Not Track" setting
How do I import client data from another application into MIDAS?
Why do I now have to login with my email address when I used to login with a username?
How to save invoices as PDF files
How to customize the appearance of your MIDAS system
Why do I see a "500 Internal Server Error" when accessing the MIDAS installer in my browser?
How to add MIDAS to your iOS Home Screen
Why am I informed that cookies are disabled when I try and login, when cookies ARE enabled?
Why does MIDAS encounter an unexpected error and tell me that my IP address is blocked, immediately after install?
Why can't I modify/delete certain bookings?
I've limited the IP addresses that can access MIDAS, and now I can't get in!
How to import Bookings from another application into MIDAS
How to use our "self service" maintenance/recovery tool
How to import a Google Calendar into MIDAS
When attempting to upgrade to v4, I'm told there are duplicate entries whilst migrating users
Why does the layout appears wrong, and some visual elements are missing/in the wrong place after installing the software?
Why aren't file upload fields available in "cloud hosted" MIDAS systems?
I've forced MIDAS into SSL mode, and now I can't get in!
How do I upgrade from MIDAS v3 to v4?
Why am I prompted to open/save a file named "index.pl" after install, rather than being transferred to the login screen?
Why do I see an "Unable to connect to database: Too many connections" error?
How to configure Stripe Integration with MIDAS
How to install MIDAS - Create a new MySQL Database via cPanel
Why do I see a 404.17 or a 404.3 "Not Found" error when trying to access the installer via my browser?
Our Data Retention Policy
Why are users still able to book outside the operating hours I've set?
How to configure PayPal integration with MIDAS
Why does the Server Readiness Tool tell me Perl modules are missing when I've already installed them?
Will MIDAS still work on Windows XP after 8th April 2014?
Why do I see a "500 Internal Server Error" or a "Script failed to send data" message when trying to login after installation?
Why am I informed during install that there are required modules missing?
Can I bulk import users into MIDAS?
Why do I see a "500 Internal Server Error" after clicking "Authenticate & Install MIDAS"?
Kaspersky blocks access to MIDAS
How to import Bookings from another application into MIDAS in .CSV format
When updating MIDAS I get a "CGI Error: The application misbehaved by not returning a complete set of headers"
Why are Public Booking Requests shown as disabled when I go to make a request, when I have enabled them?
Why do I see an "Unable to connect to database: Access Denied" error?
"mod_perl" is known to cause issues with MIDAS and should be disabled
Why does the layout appears wrong, and some visual elements are missing/in the wrong place after updating the software?
Why is the "Auto send user their login details" option disabled?
Why is the pending booking requests screen empty, and I'm not receiving notifications of new requests?
How to specify a custom timezone
Why do I see a "500 select failed: An operation was attempted on something that is not a socket" error when authenticating during install?
What is "Maintenance Mode"?
Why do I see a "'midasglobal' appears corrupt" error?
Can I downgrade my MIDAS license?
How to relocate MIDAS to a new server
How to import a Yahoo Calendar into MIDAS
Does MIDAS integrate with X?
Why do outgoing emails contain a warning that they may be "spoofed"?
The website indicates a newer version is available, but when I try and update the software no update is available?
How to install MIDAS - Manually create a new MySQL Database
Where's the organization field gone in version 4?
How to transfer a database from a "cloud" or "trial" edition of MIDAS to a "self-hosted" installation
How to import Bookings from another application into MIDAS in iCal format
When will the new feature/improvement I've suggested be implemented?
How can I renew my MIDAS subscription?
How do I insert a page break into my invoice template?
Why do I see a "404 Not Found" message when accessing the MIDAS installer in my browser?
Why can't I access/connect to my cloud hosted MIDAS!
When I try to install I see a "couldn't create child process" message
Why is my MIDAS ID blocked?
What causes a "Can't locate midascommon.pm in @INC" error?
After installation, why is the layout messed up and there are no images/colors on the login screen when I access from another computer?
How do I report a potential issue/bug in the software?
Why do I see an "Unable to connect to database: Your password has expired" error?
What happens if I fail to renew my MIDAS subscription?
Why did I receive an email that there are pending booking requests that require my approval, but when I login there are none?
Why are users unable to login using Internet Explorer when MIDAS is installed on our local server?
Why can't I access the multi-day view feature?
Why am I being frequently logged out of my booking system?
Why are variables not being substituted in my templates?
Can I revert my MIDAS system to an earlier version?
Why does MIDAS "flicker" on my iPad?
Why do booking blocks appear blank with no text in the booking grid?
Does an Annual Support Subscription provide support for older/legacy versions of MIDAS?
Why are some bookings missing from my generated invoices?
When I try to print I'm prompted to install additional software
Help! I've forgotten my login details
Why can't I delete an invoice?
Why can't a user limited to being able to modify/delete their "own bookings" only not do so?
Why am I immediately returned to the login screen with the message "Your Session Has Timed Out - Please login again" when trying to login?
Why does my server "time out" when processing a very large number of bookings?
How do I deal with venues that can be booked as a whole or sub-divided and booked separately?
Why does my newly added venue not appear in the booking grid?
Do you offer online training?
Do you offer on-site/in-person training?
How to enable debug logging
How to add MIDAS to your Android Home Screen
Why does the "Modify Similar Bookings" search return fewer results than expected?
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