MIDAS Support Knowledgebase

Support Knowledgebase Articles
  1. How to enable, disable, or clear your browser's "Web Storage" cache
  2. How to install & configure Apache on a Windows server
  3. Configuring your server to handle SVG images
  4. When sending email, I receive a "504 Gateway Timeout" error
  5. How to install & configure Perl on a Windows server
  6. Outgoing email fails with "SPF fail - not authorized" or "DMARC Evaluation" errors
  7. How to import a MRBS (Meeting Room Booking System) Calendar into MIDAS
  8. Outgoing email fails with "Mail sent by user nobody being discarded due to sender restrictions in WHM→Tweak Settings"
  9. How to install MIDAS on your server
  10. Tips for keeping your MIDAS secure
  11. I've encountered a "POSIX::tzset not implemented on this architecture" error
  12. How to install & configure MySQL on a Windows server
  13. I'm seeing a 404.17 or a 404.3 "Not Found" message when trying to access the installer via my browser
  14. How do I import client data from another application into MIDAS?
  15. How to install Perl modules
  16. Why can't I modify/delete certain bookings?
  17. I'm seeing an "Unable to connect to database: Your password has expired" error
  18. Specifying a custom timezone
  19. How to add your company/corporate logo
  20. How to save invoices as PDF files
  21. How to clear your web browser's "cache"/Temporary Internet Files
  22. I'm not receiving email from my MIDAS system
  23. How to configure MIDAS to send email via Gmail's SMTP servers
  24. Two-Factor Authentication in MIDAS
  25. How to customize the appearance of your MIDAS system
  26. I'm seeing an "Unable to connect to database: Access Denied" error
  27. I'm seeing a "405.0 Method Not Allowed" error when trying to install MIDAS
  28. How to translate MIDAS into another language or improve upon an existing translation
  29. During install, I'm informed that there are required modules missing - what do I do?
  30. I'm seeing a "500 Internal Server Error" after clicking "Authenticate & Install MIDAS"
  31. How to import a Google Calendar into MIDAS
  32. I'm seeing an error that "There was a problem connecting to the specified SMTP server"
  33. How to import Bookings from another application into MIDAS
  34. What is HTML and how do I use it within my MIDAS templates?
  35. How to import Bookings from another application into MIDAS in .CSV format
  36. How to import a Yahoo Calendar into MIDAS
  37. How to import Bookings from another application into MIDAS in iCal format
  38. How to install pre-requisites needed for running a self-hosted edition of MIDAS from a Windows server
  39. Will MIDAS still work on Windows XP after 8th April 2014?
  40. Immediately after install, MIDAS encounters an unexpected error, and tells me that my IP address is blocked
  41. When I try to print I'm prompted to install additional software
  42. After install, rather than being transferred to the login screen, I'm prompted to open/save a file named "index.pl"
  43. Installation Troubleshooting
  44. "mod_perl" is known to cause issues with MIDAS and should be disabled
  45. The pending booking requests screen is empty, and I'm not receiving notifications of new requests. How come?
  46. Configuring PayPal integration
  47. I've installed the software, but when I try and login I see a "500 Internal Server Error" or a "Script failed to send data" message
  48. Can I import data from other applications into MIDAS?
  49. Why is the "Auto send user their login details" option disabled?
  50. How to relocate MIDAS to a new server
  51. How to use our "self service" maintenance/recovery tool
  52. I receive an email that there are pending booking requests that require my approval, but when I login there are none
  53. Configuring your server to run Scheduled Tasks
  54. How to install MIDAS - Create a new MySQL Database via cPanel
  55. I'm seeing a "404 Not Found" message when trying to access the installer via my browser
  56. Website Privacy Policy
  57. Can I bulk import users into MIDAS?
  58. Where's the organization field gone in version 4?
  59. How to add MIDAS to your iOS Home Screen
  60. How to install MIDAS - Manually create a new MySQL Database
  61. After updating, the layout appears wrong, and some visual elements are missing/in the wrong place
  62. I can't seem to access the multi-day view feature?
  63. Outgoing email fails with "No SASL mechanism found"
  64. Our Data Retention Policy
  65. When attempting to upgrade to v4, I'm told there are duplicate entries whilst migrating users
  66. I'm seeing a "Can't locate midascommon.pm in @INC" error
  67. When updating MIDAS I get a "CGI Error: The application misbehaved by not returning a complete set of headers"
  68. I used to login with a username - Why do I now have to login with an email address?
  69. I've limited the IP addresses that can access MIDAS, and now I can't get in!
  70. When I try to install I see a "couldn't create child process" message
  71. Update Troubleshooting
  72. How do I upgrade from MIDAS v3 to v4?
  73. MIDAS Privacy Policy
  74. How to transfer a database from a "cloud" or "trial" edition of MIDAS to a "self-hosted" installation
  75. When authenticating the install, I receive a "500 select failed: An operation was attempted on something that is not a socket" error
  76. How to configure MIDAS to send email via Outlook's SMTP servers
  77. I've forced MIDAS into SSL mode, and now I can't get in!
  78. I'm seeing a "500 Internal Server Error" when trying to initially access the installer script via my browser
  79. After installation, I'm transferred to the login screen, but the layout is all wrong, and there are no images/colors on the login screen
  80. I can't connect to my cloud hosted MIDAS
  81. I'm told cookies are disabled, and I can't login to the system - but cookies ARE enabled!?
  82. Does MIDAS integrate with X?
  83. I think I've spotted a bug, how do I report it?
  84. Why aren't file upload fields available in "cloud hosted" editions of MIDAS?
  85. Configuring Stripe Integration
  86. I can access MIDAS fine on the server itself, but when I try to access from another computer, but the layout is all wrong, and there are no images/colors on the login screen
  87. Help! I've forgotten my login details
  88. I've enabled Public Booking Requests, yet when I visit the request page it still says it's disabled?
  89. Why can't I delete an invoice?
  90. When trying to access the installer via my browser, I'm prompted to Open/Save it
  91. I've defined Operating Hours for my venues, why are users still able to book outside these hours?
  92. I've generated an invoice, but some bookings are missing - why?
  93. When I login, I'm immediately returned to the login screen with the message "Your Session Has Timed Out - Please login again"
  94. How do I deal with venues that can be booked as a whole or sub-divided and booked separately?
  95. Booking blocks appear blank with no text
  96. I've suggested a new feature/improvement - when will it be implemented?
  97. I'm seeing an "Unable to connect to database: Too many connections" error
  98. My web server "times out" when trying to process a very large number of bookings
  99. How do I insert a page break into my invoice template?
  100. Does an Annual Support Subscription provide support for older/legacy versions of MIDAS?
  101. Kaspersky blocks access to MIDAS
  102. What is "Maintenance Mode"?
  103. When accessing MIDAS, I see a "'midasglobal' appears corrupt" error
  104. Why am I being logged out after a few seconds/minutes?
  105. We've installed MIDAS on our local server, but users are unable to login using Internet Explorer
  106. How to enable debug logging
  107. Why are variables not being substituted in my templates?
  108. MIDAS "flickers" on my iPad
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