MIDAS Support Knowledgebase

Support Knowledgebase Articles
  1. How to install & configure MySQL on a Windows server
  2. How to enable, disable, or clear your browser's "Web Storage" cache
  3. How to install & configure Apache on a Windows server
  4. How to install & configure ActivePerl on a Windows server
  5. Emails fail with "SPF fail - not authorized" or "DMARC Evaluation" errors
  6. How to clear your web browser's "cache"/Temporary Internet Files
  7. How to install Perl modules
  8. How to install & configure Strawberry Perl on a Windows server
  9. How to install & configure MariaDB on a Windows server
  10. Why do I see a "405.0 Method Not Allowed" error when trying to install MIDAS?
  11. Configuring your server to handle SVG images
  12. Help! I've forgotten my login details
  13. What causes a "Can't locate midascommon.pm in @INC" error?
  14. How to configure your server to run Scheduled Tasks
  15. How to add MIDAS to your iOS Home Screen
  16. How to install MIDAS on your server
  17. Why does outgoing email fail with a "504 Gateway Timeout" error?
  18. Why am I informed that cookies are disabled when I try and login, when cookies ARE enabled?
  19. How to install prerequisites needed for running a self-hosted edition of MIDAS on a Windows server
  20. Why does outgoing email fail with "No SASL mechanism found"?
  21. How to configure MIDAS to send email via Gmail's SMTP servers
  22. How to import a MRBS (Meeting Room Booking System) Calendar into MIDAS
  23. How to import a Google Calendar into MIDAS
  24. How to customize the appearance of your MIDAS system
  25. Why does outgoing email fail with "Mail sent by user nobody being discarded due to sender restrictions in WHM→Tweak Settings"?
  26. How to import Bookings from another application into MIDAS in .CSV format
  27. How to enable your browser's "Do Not Track" setting
  28. How to translate MIDAS into another language or improve upon an existing translation
  29. How do I import client data from another application into MIDAS?
  30. Why can't I modify/delete certain bookings?
  31. How to import a Yahoo Calendar into MIDAS
  32. Why are required Perl modules reported missing during install?
  33. What does a "POSIX::tzset not implemented on this architecture" error mean?
  34. What is HTML and how do I use it within my MIDAS templates?
  35. Does a Support Subscription support older/legacy versions of MIDAS?
  36. How to specify a custom timezone
  37. Why do I see a "500 Internal Server Error" or a "Script failed to send data" message when trying to login after installation?
  38. Why does MIDAS encounter an unexpected error and tell me that my IP address is blocked, immediately after install?
  39. Why am I not receiving email from my MIDAS system?
  40. Why do I see a "404 Not Found" message when accessing the MIDAS installer in my browser?
  41. MIDAS Privacy Policy
  42. Why do I see a "500 Internal Server Error" when accessing the MIDAS installer in my browser?
  43. When I try to install I see a "couldn't create child process" message
  44. Two-Factor Authentication in MIDAS
  45. Can I import data from other applications into MIDAS?
  46. How to save invoices as PDF files
  47. Why aren't file upload fields available in "cloud hosted" MIDAS systems?
  48. How do I deal with venues that can be booked as a whole or sub-divided and booked separately?
  49. How to use our Server Readiness tool
  50. How to add your company/corporate logo
  51. Website Privacy Policy
  52. Why do I see a "500 Internal Server Error" after clicking "Authenticate & Install MIDAS"?
  53. Why is the pending booking requests screen empty, and I'm not receiving notifications of new requests?
  54. When updating MIDAS I get a "CGI Error: The application misbehaved by not returning a complete set of headers"
  55. How to configure MIDAS to send email via Outlook's SMTP servers
  56. Our Data Retention Policy
  57. Do you offer on-site/in-person training?
  58. How to import Bookings from another application into MIDAS in iCal format
  59. Why does the layout appears wrong, and some visual elements are missing/in the wrong place after installing the software?
  60. How to import Bookings from another application into MIDAS
  61. Why are variables not being substituted in my templates?
  62. How to install MIDAS - Create a new MySQL Database via cPanel
  63. How to configure PayPal integration with MIDAS
  64. What is "Maintenance Mode"?
  65. Will MIDAS still work on Windows XP after 8th April 2014?
  66. Why do I see a 404.17 or a 404.3 "Not Found" error when trying to access the installer via my browser?
  67. I've forced MIDAS into SSL mode, and now I can't get in!
  68. Why does my server "time out" when processing a very large number of bookings?
  69. Why are some bookings missing from my generated invoices?
  70. Why is my MIDAS ID blocked?
  71. Why is the "Remember Me" option no longer saving my credentials?
  72. Tips for keeping your MIDAS system secure
  73. Can I bulk import users into MIDAS?
  74. Installation Troubleshooting
  75. Why are users unable to login using Internet Explorer when MIDAS is installed on our local server?
  76. How do I report a potential issue/bug in the software?
  77. Update Troubleshooting
  78. Does MIDAS integrate with X?
  79. Can I downgrade my MIDAS license?
  80. How can I renew my MIDAS subscription?
  81. How to add MIDAS to your Android Home Screen
  82. Why does the layout appears wrong, and some visual elements are missing/in the wrong place after updating the software?
  83. The website indicates a newer version is available, but when I try and update the software no updates are available?
  84. Kaspersky blocks access to MIDAS
  85. Why did I receive an email notification of booking requests that require my approval, but when I login I see none?
  86. Why am I prompted to Open/Save a .pl file when accessing the MIDAS installer via my browser?
  87. Why do I see an "Unable to connect to database: Too many connections" error?
  88. How to configure Stripe Integration with MIDAS
  89. How to enable debug logging
  90. "mod_perl" is known to cause issues with MIDAS and should be disabled
  91. How to relocate MIDAS to a new server
  92. Why is the "Auto send user their login details" option disabled?
  93. Why do I now have to login with my email address when I used to login with a username?
  94. How to transfer a database from a "cloud" or "trial" edition of MIDAS to a "self-hosted" installation
  95. How to fix a "There was a problem connecting to the specified SMTP server" error
  96. Why does the Server Readiness Tool tell me Perl modules are missing when I've already installed them?
  97. How do I upgrade from MIDAS v3 to v4?
  98. I've limited the IP addresses that can access MIDAS, and now I can't get in!
  99. After installation, why is the layout messed up with no images/colors on the login screen when I access from another device?
  100. How to install MIDAS - Manually create a new MySQL Database
  101. Why am I prompted to open/save a file named "index.pl" after install, rather than being transferred to the login screen?
  102. Why are users still able to book outside the operating hours I've set?
  103. How to use our "self service" maintenance/recovery tool
  104. Why am I immediately returned to the login screen with a session timed out message when trying to login?
  105. How do I insert a page break into my invoice template?
  106. Why are Public Booking Requests shown as disabled when I go to make a request, when I have enabled them?
  107. When will the new feature/improvement I've suggested be implemented?
  108. Why do I see a "500 select failed: An operation was attempted on something that is not a socket" error during install?
  109. Why do I see an "Unable to connect to database: Access Denied" error?
  110. Why do outgoing emails contain a warning that they may be "spoofed"?
  111. When attempting to upgrade to v4, I'm told there are duplicate entries whilst migrating users
  112. Why am I being frequently logged out of my booking system?
  113. Why do I see a "'midasglobal' appears corrupt" error?
  114. Do you offer online training?
  115. How to resolve "The current database may not be compatible with this version of MIDAS" warning
  116. What is your testing process before releasing a new version?
  117. When I try to print I'm prompted to install additional software
  118. Where's the organization field gone in version 4?
  119. Why can't I access/connect to my cloud hosted MIDAS!
  120. Why can't I access the multi-day view feature?
  121. Is there a help manual I can download and read offline?
  122. Why does my newly added venue not appear in the booking grid?
  123. Can I revert my MIDAS system to an earlier version?
  124. Why do booking blocks appear blank with no text in the booking grid?
  125. Why can't I delete an invoice?
  126. What happens if I fail to renew my MIDAS subscription?
  127. Why does the "Modify Similar Bookings" search return fewer results than expected?
  128. Who is my organization's Primary Contact for MIDAS?
  129. Why do I see "A required file is missing or corrupt" error when accessing MIDAS?
  130. Why do I see an "Unable to connect to database: Your password has expired" error?
  131. Why can't a user limited to being able to modify/delete their "own bookings" only not do so?
  132. Why does MIDAS "flicker" on my iPad?
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