MIDAS Support Knowledgebase

Support Knowledgebase Articles
  1. How to enable, disable, or clear your browser's "Web Storage" cache
  2. Configuring your server to handle SVG images
  3. How to install & configure Apache on a Windows server
  4. How to install & configure MySQL on a Windows server
  5. How to import a MRBS (Meeting Room Booking System) Calendar into MIDAS
  6. How to install & configure Perl on a Windows server
  7. How to save invoices as PDF files
  8. How to install MIDAS - Create a new MySQL Database via cPanel
  9. I'm seeing a 404.17 or a 404.3 "Not Found" message when trying to access the installer via my browser
  10. I'm seeing an "Unable to connect to database: Your password has expired" error
  11. Tips for keeping your MIDAS system secure
  12. How to import Bookings from another application into MIDAS in .CSV format
  13. How to install MIDAS on your server
  14. I'm not receiving email from my MIDAS system
  15. Outgoing email fails with "SPF fail - not authorized" or "DMARC Evaluation" errors
  16. Outgoing email fails with "Mail sent by user nobody being discarded due to sender restrictions in WHM→Tweak Settings"
  17. How do I import client data from another application into MIDAS?
  18. How to translate MIDAS into another language or improve upon an existing translation
  19. How to install MIDAS - Manually create a new MySQL Database
  20. Two-Factor Authentication in MIDAS
  21. How to add your company/corporate logo
  22. How to clear your web browser's "cache"/Temporary Internet Files
  23. I'm seeing a "404 Not Found" message when trying to access the installer via my browser
  24. How to configure MIDAS to send email via Outlook's SMTP servers
  25. When sending email, I receive a "504 Gateway Timeout" error
  26. Our Data Retention Policy
  27. When authenticating the install, I receive a "500 select failed: An operation was attempted on something that is not a socket" error
  28. Configuring PayPal integration
  29. Why am I being logged out after a few seconds/minutes?
  30. How to customize the appearance of your MIDAS system
  31. Can I import data from other applications into MIDAS?
  32. Will MIDAS still work on Windows XP after 8th April 2014?
  33. Website Privacy Policy
  34. I'm seeing a "405.0 Method Not Allowed" error when trying to install MIDAS
  35. How to transfer a database from a "cloud" or "trial" edition of MIDAS to a "self-hosted" installation
  36. How to install Perl modules
  37. How to install pre-requisites needed for running a self-hosted edition of MIDAS from a Windows server
  38. I've encountered a "POSIX::tzset not implemented on this architecture" error
  39. Can I bulk import users into MIDAS?
  40. How to import Bookings from another application into MIDAS in iCal format
  41. How to configure MIDAS to send email via Gmail's SMTP servers
  42. I can't connect to my cloud hosted MIDAS
  43. Specifying a custom timezone
  44. I've limited the IP addresses that can access MIDAS, and now I can't get in!
  45. When trying to access the installer via my browser, I'm prompted to Open/Save it
  46. Configuring your server to run Scheduled Tasks
  47. How to import Bookings from another application into MIDAS
  48. Why aren't file upload fields available in "cloud hosted" editions of MIDAS?
  49. I've forced MIDAS into SSL mode, and now I can't get in!
  50. How to import a Google Calendar into MIDAS
  51. How to import a Yahoo Calendar into MIDAS
  52. What is HTML and how do I use it within my MIDAS templates?
  53. "mod_perl" is known to cause issues with MIDAS and should be disabled
  54. During install, I'm informed that there are required modules missing - what do I do?
  55. Why is the "Auto send user their login details" option disabled?
  56. Why can't I modify/delete certain bookings?
  57. The pending booking requests screen is empty, and I'm not receiving notifications of new requests. How come?
  58. I can access MIDAS fine on the server itself, but when I try to access from another computer, but the layout is all wrong, and there are no images/colors on the login screen
  59. When I login, I'm immediately returned to the login screen with the message "Your Session Has Timed Out - Please login again"
  60. I've generated an invoice, but some bookings are missing - why?
  61. I've installed the software, but when I try and login I see a "500 Internal Server Error" or a "Script failed to send data" message
  62. When attempting to upgrade to v4, I'm told there are duplicate entries whilst migrating users
  63. Does an Annual Support Subscription provide support for older/legacy versions of MIDAS?
  64. I'm seeing an "Unable to connect to database: Access Denied" error
  65. I used to login with a username - Why do I now have to login with an email address?
  66. After install, rather than being transferred to the login screen, I'm prompted to open/save a file named "index.pl"
  67. I receive an email that there are pending booking requests that require my approval, but when I login there are none
  68. I think I've spotted a bug, how do I report it?
  69. I'm told cookies are disabled, and I can't login to the system - but cookies ARE enabled!?
  70. Immediately after install, MIDAS encounters an unexpected error, and tells me that my IP address is blocked
  71. How to use our "self service" maintenance/recovery tool
  72. After updating, the layout appears wrong, and some visual elements are missing/in the wrong place
  73. How to relocate MIDAS to a new server
  74. I'm seeing a "Can't locate midascommon.pm in @INC" error
  75. How to add MIDAS to your iOS Home Screen
  76. Configuring Stripe Integration
  77. I'm seeing a "500 Internal Server Error" when trying to initially access the installer script via my browser
  78. How do I upgrade from MIDAS v3 to v4?
  79. Kaspersky blocks access to MIDAS
  80. MIDAS Privacy Policy
  81. When I try to install I see a "couldn't create child process" message
  82. I'm seeing an error that "There was a problem connecting to the specified SMTP server"
  83. Installation Troubleshooting
  84. Outgoing email fails with "No SASL mechanism found"
  85. Why are variables not being substituted in my templates?
  86. When I try to print I'm prompted to install additional software
  87. Help! I've forgotten my login details
  88. I've defined Operating Hours for my venues, why are users still able to book outside these hours?
  89. I'm seeing an "Unable to connect to database: Too many connections" error
  90. When updating MIDAS I get a "CGI Error: The application misbehaved by not returning a complete set of headers"
  91. Update Troubleshooting
  92. I've suggested a new feature/improvement - when will it be implemented?
  93. After installation, I'm transferred to the login screen, but the layout is all wrong, and there are no images/colors on the login screen
  94. How do I deal with venues that can be booked as a whole or sub-divided and booked separately?
  95. I've enabled Public Booking Requests, yet when I visit the request page it still says it's disabled?
  96. When accessing MIDAS, I see a "'midasglobal' appears corrupt" error
  97. Why can't I delete an invoice?
  98. Where's the organization field gone in version 4?
  99. I can't seem to access the multi-day view feature?
  100. We've installed MIDAS on our local server, but users are unable to login using Internet Explorer
  101. My web server "times out" when trying to process a very large number of bookings
  102. What is "Maintenance Mode"?
  103. Does MIDAS integrate with X?
  104. I'm seeing a "500 Internal Server Error" after clicking "Authenticate & Install MIDAS"
  105. How do I insert a page break into my invoice template?
  106. I've just added a new venue, why doesn't it show in the booking grid?
  107. Can I downgrade my MIDAS license?
  108. MIDAS "flickers" on my iPad
  109. Booking blocks appear blank with no text
  110. How to enable debug logging
  111. Can I revert my MIDAS system to an earlier version?
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