MIDAS Support Knowledgebase
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Support Knowledgebase Articles
How to install & configure MySQL on a Windows server
How to enable, disable, or clear your browser's "Web Storage" cache
How to install & configure Apache on a Windows server
Emails fail with "SPF fail - not authorized" or "DMARC Evaluation" errors
How to install & configure Strawberry Perl on a Windows server
How to install & configure ActivePerl on a Windows server
Why do I see a "405.0 Method Not Allowed" error when trying to install MIDAS?
How to clear your web browser's "cache"/Temporary Internet Files
How to install Perl modules
Configuring your server to handle SVG images
How to install & configure MariaDB on a Windows server
What causes a "Can't locate midascommon.pm in @INC" error?
How to add MIDAS to your iOS Home Screen
How to configure your server to run Scheduled Tasks
How to install prerequisites needed for running a self-hosted edition of MIDAS on a Windows server
Why does outgoing email fail with a "504 Gateway Timeout" error?
What is HTML and how do I use it within my MIDAS templates?
How to enable your browser's "Do Not Track" setting
How to customize the appearance of your MIDAS system
How to import Bookings from another application into MIDAS in .CSV format
How to install MIDAS on your server
Why does outgoing email fail with "No SASL mechanism found"?
Help! I've forgotten my login details
How to configure MIDAS to send email via Gmail's SMTP servers
Why am I informed that cookies are disabled when I try and login, when cookies ARE enabled?
How to add your company/corporate logo
How to import a MRBS (Meeting Room Booking System) Calendar into MIDAS
Why does outgoing email fail with "Mail sent by user nobody being discarded due to sender restrictions in WHM→Tweak Settings"?
How to save invoices as PDF files
Can I downgrade my MIDAS license?
How do I import client data from another application into MIDAS?
I've forced MIDAS into SSL mode, and now I can't get in!
How to import a Google Calendar into MIDAS
Why do I see a "500 Internal Server Error" after clicking "Authenticate & Install MIDAS"?
How to install MIDAS - Manually create a new MySQL Database
When I try to install I see a "couldn't create child process" message
Why do I see a "500 Internal Server Error" or a "Script failed to send data" message when trying to login after installation?
How to translate MIDAS into another language or improve upon an existing translation
Why can't I modify/delete certain bookings?
What does a "POSIX::tzset not implemented on this architecture" error mean?
Why do I see a "404 Not Found" message when accessing the MIDAS installer in my browser?
Why does MIDAS encounter an unexpected error and tell me that my IP address is blocked, immediately after install?
Can I bulk import users into MIDAS?
How do I upgrade from MIDAS v3 to v4?
Why am I prompted to open/save a file named "index.pl" after install, rather than being transferred to the login screen?
How to import Bookings from another application into MIDAS
When updating MIDAS I get a "CGI Error: The application misbehaved by not returning a complete set of headers"
How to configure Stripe Integration with MIDAS
Why do I see an "Unable to connect to database: Access Denied" error?
How to enable debug logging
Why are required Perl modules reported missing during install?
Why did I receive an email notification of booking requests that require my approval, but when I login I see none?
How to configure PayPal integration with MIDAS
How do I deal with venues that can be booked as a whole or sub-divided and booked separately?
How to specify a custom timezone
How to configure MIDAS to send email via Outlook's SMTP servers
Why are some bookings missing from my generated invoices?
Why do I see a "500 Internal Server Error" when accessing the MIDAS installer in my browser?
Can I import data from other applications into MIDAS?
Why is the pending booking requests screen empty, and I'm not receiving notifications of new requests?
Why can't I access the multi-day view feature?
Two-Factor Authentication in MIDAS
Why am I immediately returned to the login screen with a session timed out message when trying to login?
What is "Maintenance Mode"?
Do you offer on-site/in-person training?
Why do I see a 404.17 or a 404.3 "Not Found" error when trying to access the installer via my browser?
Why does the layout appears wrong, and some visual elements are missing/in the wrong place after updating the software?
When I try to print I'm prompted to install additional software
Why do I now have to login with my email address when I used to login with a username?
Why does the layout appears wrong, and some visual elements are missing/in the wrong place after installing the software?
How to transfer a database from a "cloud" or "trial" edition of MIDAS to a "self-hosted" installation
Why are users unable to login using Internet Explorer when MIDAS is installed on our local server?
How to import Bookings from another application into MIDAS in iCal format
Why can't I delete an invoice?
Why is my MIDAS ID blocked?
Will MIDAS still work on Windows XP after 8th April 2014?
How to install MIDAS - Create a new MySQL Database via cPanel
Why am I not receiving email from my MIDAS system?
"mod_perl" is known to cause issues with MIDAS and should be disabled
Kaspersky blocks access to MIDAS
Why aren't file upload fields available in "cloud hosted" MIDAS systems?
Does an Annual Support Subscription support older/legacy versions of MIDAS?
Why do outgoing emails contain a warning that they may be "spoofed"?
How to use our Server Readiness tool
When attempting to upgrade to v4, I'm told there are duplicate entries whilst migrating users
After installation, why is the layout messed up with no images/colors on the login screen when I access from another device?
How to import a Yahoo Calendar into MIDAS
Where's the organization field gone in version 4?
Does MIDAS integrate with X?
Why are variables not being substituted in my templates?
Tips for keeping your MIDAS system secure
How to use our "self service" maintenance/recovery tool
Why is the "Auto send user their login details" option disabled?
Why am I prompted to Open/Save a .pl file when accessing the MIDAS installer via my browser?
Our Data Retention Policy
Why are Public Booking Requests shown as disabled when I go to make a request, when I have enabled them?
Why does the Server Readiness Tool tell me Perl modules are missing when I've already installed them?
Can I revert my MIDAS system to an earlier version?
Why are users still able to book outside the operating hours I've set?
Why does my server "time out" when processing a very large number of bookings?
Why does MIDAS "flicker" on my iPad?
Why do I see a "500 select failed: An operation was attempted on something that is not a socket" error during install?
What happens if I fail to renew my MIDAS subscription?
Why can't a user limited to being able to modify/delete their "own bookings" only not do so?
Why do I see an "Unable to connect to database: Too many connections" error?
Why can't I access/connect to my cloud hosted MIDAS!
Why does the "Modify Similar Bookings" search return fewer results than expected?
How to relocate MIDAS to a new server
How to fix a "There was a problem connecting to the specified SMTP server" error
How do I insert a page break into my invoice template?
Why do I see an "Unable to connect to database: Your password has expired" error?
How to add MIDAS to your Android Home Screen
How to resolve "The current database may not be compatible with this version of MIDAS" warning
I've limited the IP addresses that can access MIDAS, and now I can't get in!
When will the new feature/improvement I've suggested be implemented?
Why am I being frequently logged out of my booking system?
Why does my newly added venue not appear in the booking grid?
Do you offer online training?
The website indicates a newer version is available, but when I try and update the software no update is available?
Is there a help manual I can download and read offline?
How do I report a potential issue/bug in the software?
Why do I see a "'midasglobal' appears corrupt" error?
How can I renew my MIDAS subscription?
Who is my organization's Primary Contact for MIDAS?
Why do I see "A required file is missing or corrupt" error when accessing MIDAS?
What is your testing process before releasing a new version?
Why do booking blocks appear blank with no text in the booking grid?
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