MIDAS Support Knowledgebase
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Support Knowledgebase Articles
How to enable, disable, or clear your browser's "Web Storage" cache
How to install & configure Apache on a Windows server
How to install & configure MySQL on a Windows server
Emails fail with "SPF fail - not authorized" or "DMARC Evaluation" errors
Configuring your server to handle SVG images
How to install Perl modules
How to install & configure Perl on a Windows server
How to clear your web browser's "cache"/Temporary Internet Files
Why does outgoing email fail with "Mail sent by user nobody being discarded due to sender restrictions in WHM→Tweak Settings"?
Why do I see a "405.0 Method Not Allowed" error when trying to install MIDAS?
How to configure your server to run Scheduled Tasks
Why does outgoing email fail with a "504 Gateway Timeout" error?
How to import a MRBS (Meeting Room Booking System) Calendar into MIDAS
Our Data Retention Policy
Tips for keeping your MIDAS system secure
How to install MIDAS on your server
What does a "POSIX::tzset not implemented on this architecture" error mean?
Can I import data from other applications into MIDAS?
How to install pre-requisites needed for running a self-hosted edition of MIDAS on a Windows server
How to enable your browser's "Do Not Track" setting
How to translate MIDAS into another language or improve upon an existing translation
Why does outgoing email fail with "No SASL mechanism found"?
Two-Factor Authentication in MIDAS
The website indicates a newer version is available, but when I try and update the software no update is available?
How to relocate MIDAS to a new server
How to add your company/corporate logo
Why can't I modify/delete certain bookings?
How to import a Google Calendar into MIDAS
How to customize the appearance of your MIDAS system
Why are I not receiving email from my MIDAS system?
How to configure MIDAS to send email via Outlook's SMTP servers
Why is my MIDAS ID blocked?
Help! I've forgotten my login details
Why are Public Booking Requests shown as disabled when I go to make a request, when I have enabled them?
How to use our "self service" maintenance/recovery tool
How to save invoices as PDF files
How to specify a custom timezone
How do I import client data from another application into MIDAS?
Why do I see a "500 Internal Server Error" or a "Script failed to send data" message when trying to login after installation?
Why do I see a 404.17 or a 404.3 "Not Found" error when trying to access the installer via my browser?
How do I upgrade from MIDAS v3 to v4?
Why do I now have to login with my email address when I used to be able to login with a username?
How to install MIDAS - Manually create a new MySQL Database
How to import a Yahoo Calendar into MIDAS
Why does my server "time out" when processing a very large number of bookings?
Why aren't file upload fields available in "cloud hosted" MIDAS systems?
How to configure MIDAS to send email via Gmail's SMTP servers
Does MIDAS integrate with X?
Why do I see an "Unable to connect to database: Access Denied" error?
Why does the Server Readiness Tool tell me Perl modules are missing when I've already installed them?
How to install MIDAS - Create a new MySQL Database via cPanel
"mod_perl" is known to cause issues with MIDAS and should be disabled
Why do I see an "Unable to connect to database: Too many connections" error?
Why are users still able to book outside the operating hours I've set?
Why does MIDAS "flicker" on my iPad?
When will the new feature/improvement I've suggested be implemented?
Can I downgrade my MIDAS license?
Why am I informed during install that there are required modules missing?
Why does the layout appears wrong, and some visual elements are missing/in the wrong place after installing the software?
Why can't I access/connect to my cloud hosted MIDAS!
How to add MIDAS to your iOS Home Screen
When I try to install I see a "couldn't create child process" message
How to import Bookings from another application into MIDAS
Why am I informed that cookies are disabled when I try and login, when cookies ARE enabled?
How do I insert a page break into my invoice template?
Why do booking blocks appear blank with no text in the booking grid?
How to configure Stripe Integration with MIDAS
Why am I being frequently logged out of my booking system?
Why do outgoing emails contain a warning that they may be "spoofed"?
What happens if I fail to renew my MIDAS subscription?
How can I renew my MIDAS subscription?
Why do I see a "404 Not Found" message when accessing the MIDAS installer in my browser?
Why does MIDAS encounter an unexpected error and tell me that my IP address is blocked, immediately after install?
Why do I see a "500 Internal Server Error" when accessing the MIDAS installer in my browser?
Why do I see a "500 Internal Server Error" after clicking "Authenticate & Install MIDAS"?
Why does the layout appears wrong, and some visual elements are missing/in the wrong place after updating the software?
Can I bulk import users into MIDAS?
Why is the "Auto send user their login details" option disabled?
I've limited the IP addresses that can access MIDAS, and now I can't get in!
How to fix a "There was a problem connecting to the specified SMTP server" error
When updating MIDAS I get a "CGI Error: The application misbehaved by not returning a complete set of headers"
Does an Annual Support Subscription provide support for older/legacy versions of MIDAS?
Why do I see an "Unable to connect to database: Your password has expired" error?
Can I revert my MIDAS system to an earlier version?
Do you offer online training?
What is a "Can't locate midascommon.pm in @INC" error?
Why am I prompted to open/save a file named "index.pl" after install, rather than being transferred to the login screen?
Kaspersky blocks access to MIDAS
Why am I prompted to Open/Save a .pl file when trying to access the installer via my browser?
After installation, why is the layout messed up and there are no images/colors on the login screen when I access from another computer?
Where's the organization field gone in version 4?
Why are users unable to login using Internet Explorer when MIDAS is installed on our local server?
Why am I immediately returned to the login screen with the message "Your Session Has Timed Out - Please login again" when trying to login?
How to configure PayPal integration with MIDAS
Why are variables not being substituted in my templates?
Why can't a user limited to being able to modify/delete their "own bookings" only not do so?
Do you offer on-site/in-person training?
I've forced MIDAS into SSL mode, and now I can't get in!
When I try to print I'm prompted to install additional software
Why is the pending booking requests screen empty, and I'm not receiving notifications of new requests?
How do I report a potential issue/bug in the software?
What is HTML and how do I use it within my MIDAS templates?
How to import Bookings from another application into MIDAS in iCal format
Why do I see a "500 select failed: An operation was attempted on something that is not a socket" error when authenticating during install?
Will MIDAS still work on Windows XP after 8th April 2014?
When attempting to upgrade to v4, I'm told there are duplicate entries whilst migrating users
Why did I receive an email that there are pending booking requests that require my approval, but when I login there are none?
How to transfer a database from a "cloud" or "trial" edition of MIDAS to a "self-hosted" installation
How to import Bookings from another application into MIDAS in .CSV format
How do I deal with venues that can be booked as a whole or sub-divided and booked separately?
What is "Maintenance Mode"?
How to enable debug logging
Why does my newly added venue not appear in the booking grid?
Why can't I access the multi-day view feature?
Why do I see a "'midasglobal' appears corrupt" error?
Why are some bookings missing from my generated invoices?
Why can't I delete an invoice?
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