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MIDAS Support Knowledge Base

Support Knowledge Base Articles

  1. How to install & configure MySQL on a Windows server
  2. How to enable, disable, or clear your browser's "Web Storage" cache
  3. How to install & configure Strawberry Perl on a Windows server
  4. How to install & configure Apache on a Windows server
  5. How to install & configure MariaDB on a Windows server
  6. How to install & configure ActivePerl on a Windows server
  7. Emails fail with "SPF fail - not authorized" or "DMARC Evaluation" errors
  8. How to configure your server to run Scheduled Tasks
  9. Why am I informed that cookies are disabled when I try and login, when cookies ARE enabled?
  10. How to install Perl modules
  11. Configuring your server to handle SVG images
  12. Why does outgoing email fail with a "504 Gateway Timeout" error?
  13. How to clear your web browser's "cache"/Temporary Internet Files
  14. How to install MIDAS on your server
  15. How to install prerequisites for running a self-hosted edition of MIDAS on a Windows server
  16. What causes a "Can't locate midascommon.pm in @INC" error?
  17. How to enable IIS on Windows
  18. Help! I've forgotten my login details
  19. How to customize the appearance of your MIDAS system
  20. How to configure IIS for Perl
  21. Why do emails fail with "Mail sent by user nobody being discarded due to sender restrictions in WHM→Tweak Settings"?
  22. Why does outgoing email fail with "No SASL mechanism found"?
  23. How to import a MRBS (Meeting Room Booking System) Calendar into MIDAS
  24. Why am I not receiving email from my MIDAS system?
  25. Why do I see an "Unable to connect to database: Too many connections" error?
  26. How do I import client data from another application into MIDAS?
  27. How to configure MIDAS to send email via Gmail's SMTP servers
  28. How to translate MIDAS into another language or improve upon an existing translation
  29. What does a "POSIX::tzset not implemented on this architecture" error mean?
  30. How to disable "mod_perl"
  31. How to add MIDAS to your iOS Home Screen
  32. How to export invoices to QuickBooks
  33. Why am I sent back to the login screen with a session timed out message when trying to login?
  34. Why do I see an "Unable to connect to database: Your password has expired" error?
  35. Tips for keeping your MIDAS system secure
  36. How to save invoices as PDF files
  37. How do I upgrade from MIDAS v3 to v4?
  38. How to configure MIDAS to send email via Outlook's SMTP servers
  39. How to enable debug logging
  40. What is HTML and how do I use it within my MIDAS templates?
  41. How to import a Yahoo Calendar into MIDAS
  42. Website Privacy Policy
  43. How to use our "self service" maintenance/recovery tool
  44. Two-Factor Authentication in MIDAS
  45. How to export invoices to Sage
  46. Why are required Perl modules reported missing during install?
  47. How to use our Server Readiness tool
  48. Why do I see a "500 Internal Server Error" or a "Script failed to send data" message when logging in after install?
  49. Why do I see a "500 Internal Server Error" when accessing the MIDAS installer in my browser?
  50. Why does the layout appear wrong with elements missing/in the wrong place after updating the software?
  51. Why can't I access/connect to my cloud hosted MIDAS!
  52. Why do I see a "405.0 Method Not Allowed" error when trying to install MIDAS?
  53. How to import a Google Calendar into MIDAS
  54. MIDAS Privacy Policy
  55. Why aren't file upload fields available in "cloud hosted" MIDAS systems?
  56. Can I import data from other applications into MIDAS?
  57. Why do I see a 404.17 or a 404.3 "Not Found" error when trying to access the installer via my browser?
  58. Where's the organization field gone in version 4?
  59. How to import Bookings from another application into MIDAS in .CSV format
  60. Why does the Server Readiness Tool tell me Perl modules are missing when I've already installed them?
  61. Why can't I modify/delete certain bookings?
  62. How to fix a "There was a problem connecting to the specified SMTP server" error
  63. Why do I now have to login with my email address when I used to login with a username?
  64. After installation, why is the layout messed up on the login screen when I access from another device?
  65. Update Troubleshooting
  66. How to export invoices to KashFlow
  67. How to export invoices to Xero
  68. How to configure PayPal integration with MIDAS
  69. When attempting to upgrade to v4, I'm told there are duplicate entries whilst migrating users
  70. How to import Bookings from another application into MIDAS in iCal format
  71. Why do I see a "502.2 Bad Gateway" error when trying to update MIDAS?
  72. How do I insert a page break into my invoice template?
  73. How to add MIDAS to your Android Home Screen
  74. Why does MIDAS show an unexpected error and tell me that my IP address is blocked, immediately after install?
  75. Our Data Retention Policy
  76. How do I report a potential issue/bug in the software?
  77. How to specify a custom timezone
  78. Can I revert my MIDAS system to an earlier version?
  79. How to resolve "The current database may not be compatible with this version of MIDAS" warning
  80. How to relocate MIDAS to a new server
  81. How to transfer a database from a "cloud" or "trial" edition of MIDAS to a "self-hosted" system
  82. How to enable your browser's "Do Not Track" setting
  83. Why do I see a "'midasglobal' appears corrupt" error?
  84. Will MIDAS still work on Windows XP after 8th April 2014?
  85. Can I bulk import users into MIDAS?
  86. How to install MIDAS - Manually create a new MySQL Database
  87. Why does my server "time out" when processing a very large number of bookings?
  88. How to add your company/corporate logo
  89. Why do I see a "500 Internal Server Error" after clicking "Authenticate & Install MIDAS"?
  90. Why am I prompted to open/save an "index.pl" after install, instead of being shown a login screen?
  91. Why can't I access the multi-day view feature?
  92. How to import Bookings from another application into MIDAS
  93. Why is the "Auto send user their login details" option disabled?
  94. Why are users still able to book outside the operating hours I've set?
  95. Why do booking blocks appear blank with no text in the booking grid?
  96. How to fix a "500 select failed: An operation was attempted on something that is not a socket" error
  97. What happens if I fail to renew my MIDAS subscription?
  98. Why do outgoing emails contain a warning that they may be "spoofed"?
  99. How to export invoices to QuickFile
  100. I've forced MIDAS into SSL mode, and now I can't get in!
  101. Why is the pending booking requests screen empty, and I'm not receiving notifications of new requests?
  102. Why am I prompted to open/save a .pl file when accessing the MIDAS installer via my browser?
  103. Installation Troubleshooting
  104. When I try to print I'm prompted to install additional software
  105. When will the new feature/improvement I've suggested be implemented?
  106. Why does MIDAS "flicker" on my iPad?
  107. Why are some bookings missing from my generated invoices?
  108. Why is the "Remember Me" option no longer saving my credentials?
  109. What are balancing items or credits on invoices?
  110. Why do I see a "404 Not Found" message when accessing the MIDAS installer in my browser?
  111. How to install MIDAS - Create a new MySQL Database via cPanel
  112. Why are users unable to login using Internet Explorer when MIDAS is installed on our local server?
  113. Does a Support Subscription support older/legacy versions of MIDAS?
  114. Who is my organization's Primary Contact for MIDAS?
  115. I received an email notification of booking requests that require approval, but when I login I see none?
  116. What is "Maintenance Mode"?
  117. How can I renew my MIDAS subscription?
  118. Why can't I delete an invoice?
  119. Do you offer online training?
  120. Why is my MIDAS ID blocked?
  121. Kaspersky blocks access to MIDAS
  122. I've limited the IP addresses that can access MIDAS, and now I can't get in!
  123. How do I deal with venues that can be booked as a whole or sub-divided and booked separately?
  124. Does MIDAS integrate with X?
  125. Why do I see an "Unable to connect to database: Access Denied" error?
  126. Why do I see "A required file is missing or corrupt" error when accessing MIDAS?
  127. How to export invoices to Clear Books
  128. Why does the layout appear wrong with elements missing/in the wrong place after installing the software?
  129. When I try to install I see a "couldn't create child process" message
  130. Why are Public Web Booking or Requests disabled when I have enabled them?
  131. How to configure Stripe Integration with MIDAS
  132. Can I downgrade my MIDAS license?
  133. Why am I being frequently logged out of my booking system?
  134. Why can't a user limited to being able to modify/delete their "own bookings" only not do so?
  135. The website indicates a newer version is available, but when I try and update the software no updates are available?
  136. What is your testing process before releasing a new version?
  137. How to enable detailed IIS errors
  138. Why does my newly added venue not appear in the booking grid?
  139. Bookings seem to have disappeared - Help!
  140. Why are variables not being substituted in my templates?
  141. Do you offer on-site/in-person training?
  142. Is there a help manual I can download and read offline?
  143. Why does the "Modify Similar Bookings" search return fewer results than expected?
  144. How to embed a MIDAS calendar in WordPress
  145. How to embed a MIDAS calendar in Joomla!
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