MIDAS Support Knowledgebase
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Support Knowledgebase Articles
How to enable, disable, or clear your browser's "Web Storage" cache
How to install & configure Apache on a Windows server
Configuring your server to handle SVG images
When sending email, I receive a "504 Gateway Timeout" error
How to install & configure Perl on a Windows server
Outgoing email fails with "SPF fail - not authorized" or "DMARC Evaluation" errors
How to import a MRBS (Meeting Room Booking System) Calendar into MIDAS
Outgoing email fails with "Mail sent by user nobody being discarded due to sender restrictions in WHM→Tweak Settings"
How to install MIDAS on your server
Tips for keeping your MIDAS secure
I've encountered a "POSIX::tzset not implemented on this architecture" error
How to install & configure MySQL on a Windows server
I'm seeing a 404.17 or a 404.3 "Not Found" message when trying to access the installer via my browser
How do I import client data from another application into MIDAS?
How to install Perl modules
Why can't I modify/delete certain bookings?
I'm seeing an "Unable to connect to database: Your password has expired" error
Specifying a custom timezone
How to add your company/corporate logo
How to save invoices as PDF files
How to clear your web browser's "cache"/Temporary Internet Files
I'm not receiving email from my MIDAS system
How to configure MIDAS to send email via Gmail's SMTP servers
Two-Factor Authentication in MIDAS
How to customize the appearance of your MIDAS system
I'm seeing an "Unable to connect to database: Access Denied" error
I'm seeing a "405.0 Method Not Allowed" error when trying to install MIDAS
How to translate MIDAS into another language or improve upon an existing translation
During install, I'm informed that there are required modules missing - what do I do?
I'm seeing a "500 Internal Server Error" after clicking "Authenticate & Install MIDAS"
How to import a Google Calendar into MIDAS
I'm seeing an error that "There was a problem connecting to the specified SMTP server"
How to import Bookings from another application into MIDAS
What is HTML and how do I use it within my MIDAS templates?
How to import Bookings from another application into MIDAS in .CSV format
How to import a Yahoo Calendar into MIDAS
How to import Bookings from another application into MIDAS in iCal format
How to install pre-requisites needed for running a self-hosted edition of MIDAS from a Windows server
Will MIDAS still work on Windows XP after 8th April 2014?
Immediately after install, MIDAS encounters an unexpected error, and tells me that my IP address is blocked
When I try to print I'm prompted to install additional software
After install, rather than being transferred to the login screen, I'm prompted to open/save a file named "index.pl"
"mod_perl" is known to cause issues with MIDAS and should be disabled
The pending booking requests screen is empty, and I'm not receiving notifications of new requests. How come?
Configuring PayPal integration
I've installed the software, but when I try and login I see a "500 Internal Server Error" or a "Script failed to send data" message
Can I import data from other applications into MIDAS?
Why is the "Auto send user their login details" option disabled?
How to relocate MIDAS to a new server
How to use our "self service" maintenance/recovery tool
I receive an email that there are pending booking requests that require my approval, but when I login there are none
Configuring your server to run Scheduled Tasks
How to install MIDAS - Create a new MySQL Database via cPanel
I'm seeing a "404 Not Found" message when trying to access the installer via my browser
Can I bulk import users into MIDAS?
Where's the organization field gone in version 4?
How to add MIDAS to your iOS Home Screen
How to install MIDAS - Manually create a new MySQL Database
After updating, the layout appears wrong, and some visual elements are missing/in the wrong place
I can't seem to access the multi-day view feature?
Outgoing email fails with "No SASL mechanism found"
Our Data Retention Policy
When attempting to upgrade to v4, I'm told there are duplicate entries whilst migrating users
I'm seeing a "Can't locate midascommon.pm in @INC" error
When updating MIDAS I get a "CGI Error: The application misbehaved by not returning a complete set of headers"
I used to login with a username - Why do I now have to login with an email address?
I've limited the IP addresses that can access MIDAS, and now I can't get in!
When I try to install I see a "couldn't create child process" message
How do I upgrade from MIDAS v3 to v4?
How to transfer a database from a "cloud" or "trial" edition of MIDAS to a "self-hosted" installation
When authenticating the install, I receive a "500 select failed: An operation was attempted on something that is not a socket" error
How to configure MIDAS to send email via Outlook's SMTP servers
I've forced MIDAS into SSL mode, and now I can't get in!
I'm seeing a "500 Internal Server Error" when trying to initially access the installer script via my browser
After installation, I'm transferred to the login screen, but the layout is all wrong, and there are no images/colors on the login screen
I can't connect to my cloud hosted MIDAS
I'm told cookies are disabled, and I can't login to the system - but cookies ARE enabled!?
Does MIDAS integrate with X?
I think I've spotted a bug, how do I report it?
Why aren't file upload fields available in "cloud hosted" editions of MIDAS?
Configuring Stripe Integration
I can access MIDAS fine on the server itself, but when I try to access from another computer, but the layout is all wrong, and there are no images/colors on the login screen
Help! I've forgotten my login details
I've enabled Public Booking Requests, yet when I visit the request page it still says it's disabled?
Why can't I delete an invoice?
When trying to access the installer via my browser, I'm prompted to Open/Save it
I've defined Operating Hours for my venues, why are users still able to book outside these hours?
I've generated an invoice, but some bookings are missing - why?
When I login, I'm immediately returned to the login screen with the message "Your Session Has Timed Out - Please login again"
How do I deal with venues that can be booked as a whole or sub-divided and booked separately?
Booking blocks appear blank with no text
I've suggested a new feature/improvement - when will it be implemented?
I'm seeing an "Unable to connect to database: Too many connections" error
My web server "times out" when trying to process a very large number of bookings
How do I insert a page break into my invoice template?
Does an Annual Support Subscription provide support for older/legacy versions of MIDAS?
Kaspersky blocks access to MIDAS
What is "Maintenance Mode"?
When accessing MIDAS, I see a "'midasglobal' appears corrupt" error
Why am I being logged out after a few seconds/minutes?
We've installed MIDAS on our local server, but users are unable to login using Internet Explorer
How to enable debug logging
Why are variables not being substituted in my templates?
MIDAS "flickers" on my iPad
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