What Twenty Years of Building Booking Software Has Taught Us

MIDAS 20 YEAR ANNIVERSARY

We hear a version of the same story more often than you’d think: an organization gets in touch because their current booking system is going away. Sometimes the vendor got acquired and folded into a bigger platform. Sometimes a “free” tool they’d come to depend on quietly shut down. Sometimes a school management system swallowed the booking module they liked and replaced it with one they didn’t.

Whatever the cause, the result is the same – a business manager or facilities coordinator staring down a migration they didn’t ask for, hoping the data export comes out clean.

We’ve been building MIDAS since 2006, and stories like that are a big part of why we still are. So we wanted to write plainly about what we think actually matters when you’re choosing software that a school, a church, or a community group is going to depend on for years, not months – and where we think MIDAS earns its place.

The deployment question nobody else lets you ask

Almost every booking system on the market today makes one decision for you before you’ve even seen a demo: it will live on someone else’s servers, in someone else’s cloud, under someone else’s terms. For a lot of organizations that’s completely fine. For a lot of others – schools with strict data protection obligations, churches wary of where congregation data ends up, government bodies with procurement rules that basically require it – that’s a non-starter.

MIDAS is one of the few systems left that genuinely lets you choose.

Run it on your own server, behind your own firewall, backed up on your own schedule, and your booking data never has to leave the building. Or let us host it, if server maintenance isn’t something you want on your plate. Either way works, and – this is the part people are often surprised by – you can move between the two later if your circumstances change. Most vendors only built one option, so they don’t offer that choice at all.

Why “since 2006” is actually a selling point

Here’s a number that we think says more about MIDAS than any feature list could: the median organization using MIDAS today has been with us for over nine years. Not nine months. Nine years.

We bring this up not to boast but because we think it answers the real question underneath “which software should we buy?” – which is really “will this still be here, and will it still work, in five years?

A lot of the room booking space right now is genuinely unstable: companies get bought, folded into bigger suites, sunset, rebranded, repriced. MIDAS has been continuously developed since 2006, and we’re not trying to get acquired or chasing a quarterly roadmap review that might decide room booking is no longer “core.” It’s the whole business, and it has been for twenty years.

Pricing that doesn’t need a phone call to understand

Plenty of software in this space keeps its pricing behind a “contact sales” button – in fact in our own research we found that almost a third of software vendors don’t publish pricing – and we’ve never liked that as an approach.

So MIDAS doesn’t work that way. Every price is published, openly, on our website, based on exactly two things – how many venues you need and how many users you need. No per-booking charges that punish you for actually using the software. No mystery enterprise tier that only reveals itself after a demo. You can work out your exact cost in about thirty seconds, and when it’s time to renew, the price is the same standard rate you already know (subject to currency fluctuations), not some number that’s crept up while you weren’t looking.

If you’re the person who has to justify a line item to a board, a council, or a budget committee, that kind of transparency tends to matter more than people expect.

We’re not trying to be everything

This one took us a while to say plainly, so let’s just say it: MIDAS is not a church management system. It’s not a school information system. It’s not a facilities maintenance platform. If what you actually need is one giant piece of software that handles giving, attendance, gradebooks, and work orders as well as room bookings, there are products built for exactly that, and we’d rather tell you that upfront than pretend otherwise.

What we have noticed, though, is that booking is usually the thing those all-in-one systems treat as an afterthought – a module maintained alongside features that matter more to the wider platform. The organizations that come to MIDAS from a bundled suite tend to say some version of the same thing: booking finally works the way they need it to, and everything else they were using keeps doing its job right alongside it. MIDAS is built to integrate with the tools you already run, not to replace them.

If any of this sounds familiar

Maybe your team is juggling a shared calendar and a spreadsheet of “who’s using the hall Thursday.” Maybe you’re facing a migration because a system you relied on is being discontinued or absorbed elsewhere. Maybe you just want to know, in plain numbers, what a proper booking system would actually cost your organization.

Either way, there’s no obligation to talk to anyone first. Try MIDAS free for 30 days with your own rooms and your own schedule, or just look up your exact price right now.

Start your free 30-day trial – no credit card required.

See pricing for your organization – published openly, no sales call needed.


MIDAS MCP Server

Booking and scheduling should be quick. Yet checking whether a room is free, adding a booking, or pulling up next week’s schedule still usually means logging in, clicking through menus, and filling in forms. What if you could simply ask?

We are pleased to announce the new MIDAS MCP Server add-on, which lets you connect your MIDAS room and resource booking system directly to the AI assistant of your choice, including Claude, ChatGPT, and Google Gemini. Once connected, you can check availability, add and amend bookings, look up clients, manage resources, and even raise invoices, all through natural conversation.

What is an MCP server?

MCP stands for Model Context Protocol. It is an open standard that lets AI assistants connect securely to other software and data sources. On its own, an AI assistant has no way to look things up in your systems or carry out actions in them. An MCP server bridges that gap. It exposes a defined set of “tools” that an AI assistant is allowed to use, so the assistant can read information from a connected system and, where permitted, make changes to it too.

Because MCP is an open standard, any AI platform that supports it can connect to a compatible MCP server. That means the MIDAS MCP Server is not tied to a single AI provider. You choose the assistant you already use and prefer, and connect it to MIDAS.

Book and manage rooms using plain English

Once the MIDAS MCP Server is enabled and connected to your AI assistant, everyday booking tasks become as simple as asking a question. For example, you could say:

  • “Is the Boardroom free tomorrow afternoon?”
  • “Book Studio 1 from 2pm to 4pm on Friday for a client meeting.”
  • “Show me all bookings for Meeting Room 3 next week.”
  • “Which rooms are available on Thursday morning for 20 people?”
  • “Generate an invoice for last month’s confirmed bookings for Acme Ltd.”
  • “Who is the client with the email address [email protected]?”

Your AI assistant translates each request into the appropriate action, sends it to MIDAS, and replies in plain English. There are no menus to navigate and no forms to complete for these routine tasks.

A booking and scheduling system that works with your AI agent

If you have been searching for a booking, scheduling, or calendar system that integrates with your chosen AI agent or platform, the MIDAS MCP Server is designed for exactly that. It turns MIDAS into a fully AI-accessible booking system, without locking you into any one AI provider.

This opens the door to more than just chat. Because any MCP-compatible AI assistant or agent can connect, you can build assistants and automations around your booking data. Think of a front-of-house assistant that answers availability enquiries, or an agent that drafts invoices from the week’s confirmed bookings. If a platform supports MCP, it can work with MIDAS.

Availability

The MIDAS MCP Server is an optional add-on available from MIDAS v4.43 (or later). It’s available for both cloud-hosted an self-hosted editions of our booking system.

Existing customers (running MIDAS v4.43 or later) can add the MCP Server add-on to their system via mid.as/upgrade.

New customers can obtain MIDAS with the optional MCP Server add-on via mid.as/pricing.

Which AI platforms are supported?

The MIDAS MCP Server works with any AI assistant or platform that supports the Model Context Protocol, including:

  • Claude (Anthropic), via both Claude Desktop and the Claude web and mobile apps.
  • ChatGPT (OpenAI), via its Connectors feature.
  • Google Gemini, via the Gemini CLI.
  • Other MCP-compatible platforms, including a growing range of AI-powered tools and agent platforms.

Support for MCP is expanding quickly across the AI industry, so the list of compatible platforms continues to grow.

Built with security and control in mind

Giving an AI assistant access to your booking system is a significant step, so our MIDAS MCP Server puts you firmly in control:

  • Read-only mode – Start by allowing enquiries and availability checks only. The AI can look things up but cannot change anything. Enable write access later, when you are ready.
  • Secure by default – Connections require HTTPS and are protected by a confidential MCP key that you generate and can revoke at any time.
  • IP restrictions – Optionally limit access to specific IP addresses.
  • Your existing rules still apply – Every action taken through the MCP server respects the same permissions and business rules that already govern your MIDAS system. You can even configure the MCP to inherit the permissions of a specific user account.
  • A clear activity trail – Actions taken through the MCP server can be recorded in your MIDAS Recent Activity log, so you can see what was done.

Everything you can do

The MIDAS MCP Server provides a comprehensive set of tools covering the full range of day-to-day booking and administration tasks, including:

  • Checking venue and resource availability
  • Adding, amending, deleting, and restoring bookings
  • Approving and rejecting pending booking requests
  • Looking up and managing clients
  • Managing venues, venue groups, and bookable resources
  • Checking consumable stock levels
  • Raising, amending, and generating invoices
  • Sending notifications and emailing clients
Some of the tools available in the MIDAS MCP Server (shown here in Claude Desktop)
Some of the tools available in the MIDAS MCP Server (shown here in Claude Desktop)

Read-only tools retrieve information only, while write tools can create and change data. If you run the server in read-only mode, only the read-only tools will be available.

Getting started

Setting up the MIDAS MCP Server takes just a few minutes:

  1. Get the MCP Server addon (mid.as/upgrade for existing customers, mid.as/pricing for new customers)
  2. Enable the MCP Server addon and connect your AI assistant (here’s how)
  3. Start asking your AI assistant about your bookings.

Full instructions for each supported platform, including Claude, ChatGPT, and Gemini, are available in our documentation.

Read the MIDAS MCP Server documentation and get started »

The future of booking is conversational

AI assistants are quickly becoming part of everyday working life. With the MIDAS MCP Server, your booking and scheduling system is ready to be part of that shift. Whether you want to check availability at a glance, speed up routine admin, or build richer automations around your booking data, the MIDAS MCP Server connects MIDAS to the AI tools you already use.

Existing MIDAS customers can find out more and get set up today on our MIDAS MCP Server pages. New to MIDAS? Discover why MIDAS is the flexible, affordable choice for room and resource booking, now with AI built in.


Just Say It: MIDAS Now Understands Voice Commands

MIDAS Voice Control

Managing bookings usually means clicking through calendars, forms, and menus. What if you could just say what you wanted instead?

MIDAS v4.43 introduces Voice Control – a hands-free way to navigate your booking system, manage reservations, and take care of everyday admin tasks, just by speaking naturally.

How it works

Click the microphone icon, say what you want, and MIDAS takes care of the rest. No rigid command syntax to memorise, no button hunting – just plain English.

Want to check what’s on today? Just say:

“What’s on today?”

Need to book the Guest Room for 11am tomorrow?

“Book the guest room tomorrow from 11am to 2pm”

Looking for an invoice?

“Show me invoice MIDAS0155”

That’s it. MIDAS listens, understands, and acts.

What you can do with your voice

Voice Control covers the tasks you reach for most:

  • Navigate your calendar – jump to any date, step forward or back by days, weeks or months, or say “show next Friday’s bookings”
  • Add bookings – specify a venue, date, time, and client all in one sentence
  • Modify, move, or copy bookings – reschedule a booking to a new time, duplicate it to another room, or move it to next week
  • Delete bookings – cancel with a single spoken command, with a confirmation step to prevent mistakes
  • Manage reminders and availability watches – add a reminder or a watch for any booking without leaving the calendar view
  • Generate and view invoices – create an invoice for a booking, or jump straight to an existing one by reference number
  • Search – find bookings, clients, or invoices matching a keyword
  • Check notifications – ask for your messages, reminders, or availability watches
  • Jump to admin settings – open any settings page by name, from user management to security options
  • Sign out, view statistics, check recent activity – and more

MIDAS is also flexible about how you phrase things. Say “cancel,” “delete,” or “remove” – they all work. Ask for a booking “in the guest room at 2pm” or “at 2pm in the guest room” – either order is understood. You can even say “please” or “could you” if that’s how you naturally talk; MIDAS will politely ignore the pleasantries and get straight to the task.

We’ve also put together a comprehensive Voice Command Reference guide for you to explore.

Two ways to talk to MIDAS

Voice Control supports two modes to suit how you like to work:

  • Momentary mode – press and speak a single command, then release. Ideal for quick, one-off actions.
  • Toggle (“Hey MIDAS”) mode – activate listening once and issue a stream of commands hands-free, prefixing each with “Hey MIDAS.” Great for busy front-desk environments where reaching for a mouse isn’t always convenient.

When MIDAS asks for confirmation – for example, before deleting a booking – you can simply respond “yes” or “cancel” without needing to repeat the wake phrase.

Built with the same permissions you already trust

Voice Control respects your existing MIDAS permission structure. If a user doesn’t have permission to delete bookings, manage users, or view invoices, voice commands for those actions are blocked in exactly the same way the standard interface already protects them. Nothing new to configure – it simply works within the access rules you’ve already set up.

Give it a try

Voice Control is available from MIDAS v4.43 (and later) for all users with the appropriate permissions.

You can also try it out right now in our FREE public demo.

Just look for the microphone icon in your MIDAS toolbar, click it, and start talking.

Whether you’re juggling a packed calendar or just want a faster way to get things done, Voice Control is designed to get out of your way – so you can focus on the booking, not the interface.


Showing availability and taking bookings from your own website

One question we’re often asked is some variation of “how can people see our availability, or book with us, directly from our own website?” It’s a great question, and MIDAS gives you a few different ways to do exactly that. In this post we’ll walk through the options and help you pick the right one.

There are three features to know about. Two of them, Public Booking Requests and Public Web Bookings, are included as standard in every MIDAS system. The third, Web Calendars, is an optional add-on. They solve different problems, and they also work nicely together.

At a glance

FeatureWhat it doesIncluded or add-on?Best for
Web CalendarsEmbeds a calendar of your bookings into your own website, so visitors can see what’s on.Optional add-onDisplaying your schedule or availability on your site.
Public Booking RequestsLets visitors check availability and submit a booking request, which you approve before it becomes confirmed.Included as standardTaking enquiries you want to review before confirming.
Public Web BookingsLets visitors make and pay for a confirmed booking directly, with no approval step.Included as standardInstant, self-service bookings with online payment.

If you just want people to see what’s on

Sometimes you don’t need visitors to book anything online at all. You simply want to show them what’s already happening, or whether a particular space is free, right there on your own website. That’s what the Web Calendars add-on is for.

Web Calendars generates a tidy daily or monthly calendar of your bookings that you can embed directly into a page on your website using an IFRAME, or simply link to. You control exactly which venues and booking types appear, and how much detail is shown. With a little custom styling, you can even reduce a calendar down to a simple “available or booked” display for a particular room.

Web Calendars is our most popular add-on, but it is an optional paid extra rather than a standard feature. You can add it to your system at any time via mid.as/upgrade, or include it from the outset when you first purchase.

If you want people to request a booking

If you’d like visitors to be able to ask to book a space, but you want the final say before anything is confirmed, use Public Booking Requests. This feature lets non-users check your availability and submit a booking request, which lands in your system awaiting approval. A request only becomes a confirmed booking once a venue manager approves it.

This is ideal when you need to vet bookings, for example to check details, confirm payment separately, or simply make sure the request is appropriate before it goes in the diary. You can also restrict requests to particular email domains, and even set certain request types to be approved automatically.

If you want people to book and pay instantly

If you’d rather let visitors book a space there and then, with no approval step, use Public Web Bookings. This works much like Public Booking Requests, but instead of creating a request, it creates a confirmed booking straight away, including an online payment step so the visitor pays at the point of booking.

To accept payments for Public Web Bookings, you’ll first need to enable Stripe or PayPal in your system.

Both Public Booking Requests and Public Web Bookings are disabled by default, and need to be switched on by an administrator via MIDAS Admin Options → Public before they can be used.

The best of both: display and book together

Here’s where it all comes together. Web Calendars isn’t only for display. You can configure a calendar so that when a visitor clicks a date, they’re taken straight to your Public Booking Request or Public Web Booking screen, with that date already selected for them.

That means you can show an attractive calendar of what’s on directly on your own website, and let visitors click through to request or book an available slot in a couple of taps. It’s a great way to combine a polished public-facing display with the booking features already built into your MIDAS system.

Which should you choose?

  • Want to show your schedule or availability on your website? Use Web Calendars.
  • Want visitors to request a booking that you approve? Use Public Booking Requests.
  • Want visitors to book and pay instantly? Use Public Web Bookings.
  • Want to display and let them book in one journey? Use Web Calendars linked to either of the public booking features.

Whichever route suits you, you can find full setup details in our help documentation for Public Booking Requests, Public Web Bookings, and the Web Calendars add-on. If you’re not sure which is the best fit for your organization, just get in touch and we’ll be happy to point you in the right direction.