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How do I report a potential issue/bug in the software?

If you've spotted a problem in our room booking and resource scheduling software, you may find a solution/workaround on our Bug Tracker.

If you think you've encountered an issue with our software that's not currently listed in our bug tracker, we'd really appreciate hearing about it so we can investigate and address/resolve as necessary!

You can report a bug online here.

Before reporting a new bug, first please check the following:

  1. You are using the latest version (and build) of MIDAS (if you have a cloud-hosted MIDAS system, you will always be running the most up-to-date version. If you run a self-hosted MIDAS system, you can check for updates via MIDAS Admin Options → Manage MIDAS → Update)
  2. Your web browser is supported and up-to-date
  3. You've cleared your browser's cache/temporary internet files and the bug still exists
  4. You've disabled any browser addons/extensions which may interfere with the correct display and function of MIDAS and the bug still exists
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MIDAS » KB » Support » Article 00015

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