Why our customers love us: Our unrivalled support!

Customer Service

“I just love how response MIDAS support is!”

Vera Miles, Maryland, US

We know one of the things our customers appreciate about MIDAS is the level of support we provide! That’s why every so often we analyze how we’re performing in terms of the support we provide to our customers.

Back in February, we looked how we performed during the first month of 2012. Our data showed that during January, over 90% of support request emails received from our customers were answered within 5 hours of receipt!

We’ve now performed this same analysis, and our performance figures reveal that…

Over 90% of support request emails answered within 2 hours of receipt whatever day of the week!

During September 2012

“I am certain that with MIDAS and the support you guys give (which incidentally is what swayed the sale) our little charity is going to go from strength to strength! The whole package is working beautifully for us and the more we are using this the better it gets! … The best thing I have ever done is buy MIDAS, the support is second to none!”

Ellen Wiggins, Reading, UK

So if you’re using other scheduling software and often have to wait days for a half-hearted response to your queries, isn’t it time you made the switch to MIDAS!? We know that not every business runs Monday-Friday, 9-5. That’s why our friendly, helpful, knowledgeable support team are dedicated and committed to helping make MIDAS work for you!

Take a look for yourself at what our customers say about us.


Web Browser Roundup – October 2012

There’s plenty going on in the world of web browsers at the moment. Our web based scheduling software, MIDAS relies on a web browser. So we take a keen interest in the ever-changing browser landscape. Here’s our round up of what’s been happening recently with the 5 major browsers:

  • Internet Explorer – Google Apps dropping IE8 support.. and still no word IE10 for Win7?
  • Chrome – More popular than IE? Depends on who you talk to!
  • Firefox – 10 years old.. and Windows 8 “modern” app round the corner
  • Safari – No further updates for Windows users?
  • Opera – Development continuing at pace!

Internet Explorer

Internet Explorer - Google Apps dropping IE8 support.. and still no word IE10 for Win7?Google have announced that starting from November 15, their suite of “Google Apps”, which includes services such as Gmail, Google Calendar, Google Docs, will no longer be officially supported Internet Explorer 8. We predict that it won’t be long before other major sites begin to drop support for IE8.

Internet Explorer 8 is now nearly 4 years old – a long time in today’s fast changing browser landscape. Consequently, it now offers poor support for today’s web technology standards.

So why are people still using Internet Explorer?

Well, one of the main problems is that if you’re still running Windows XP (which many people still are!), you can’t install Internet Explorer 9 on it! This is a bad decision on Microsoft’s part we feel. In fact, they’ve pretty much shot themselves in the foot by not allowing Windows XP users to upgrade their browser past IE8!

By not allowing Windows XP users to upgrade past IE8, it’s allowed other browsers (such as Firefox and Chrome) – which can run on Windows XP, to steal a lot of the market share that Internet Explorer has. This is simply because end-users want to use a fast, up-to-date, modern browser – something which IE8 isn’t by today’s standards.

Sadly, at the moment, this could be a trend that Microsoft continues with their upcoming Internet Explorer 10. Internet Explorer is currently only available to users of Windows 8. Windows 8 sees its full release later this month on October 26. Users of Windows 7 are presently unable to update from Internet Explorer 9 to Internet Explorer 10. Microsoft have said that IE10 will become available for Windows 7. Yet they’ve been very vague and noncommittal about exactly when this will happen.

If you’ve used IE10, you’ll know how much better it is than IE9. Not least in terms of speed/performance, but also compliance with the latest web standards. We hope Microsoft make IE10 available to users of Windows 7 as soon as possible!

MIDAS, our web based scheduling software, is currently supported in Internet Explorer 8,9, and 10! However, for the best experience, we recommend IE9/10. We have no immediate plans to drop support for IE8, as Google Apps are doing. However, there will come a time when we no longer support such an old version of a web browser.

Therefore, you should always keep your browser up-to-date with the most recent version available to you. If you’re still using Windows XP, and have no plans to upgrade to Windows 7/8 in the near future, you may wish to consider installing one of the other modern browsers that will work on your system.

Google Chrome

Chrome - More popular than IE? Depends who you talk to!Still somewhat on the subject of Internet Explorer – opinion continues to be divided as to which browser – Internet Explorer or Google Chrome is currently the most widely used browser in the world. It all depends on who you talk to!

Last month’s figures from one leading company, Net Applications, show that IE 8 is the most popular web browser for PC’s, with 24.09% of the market share, followed by IE 9 with 19.45%. Chrome 21 (which was updated to Chrome 22 last week), has a 14.32% shared of the web browser market.

However, StatCounter, another leading company, have very different numbers for September. They show Chrome 21 in a clear lead with 27.34%. IE9 comes second with 17.93%, followed by IE8 at 13.06%.

StatCounter - Browser Market Share - Sept 12
Source: StatCounter

Why such a difference between the two sets of statistics? Well, both companies use very different ways for assessing browser usage. Net Applications only counts “unique visitors”. StatCounter however counts browser hits, regardless of whether they are unique. For example, if someone views the same page 10 times, Net Applications would count that once, StatCounter would count that ten times.

It’s also worth noting that the Google Chrome browser has a “pre-fetch” function. This can silently fetch web pages in the background that it thinks you’re going to visit – so this has the potential for skewing the data slightly.

That said, if there is one thing that both Stat Counter and Net Applications are in close agreement on, its Mozilla’s Firefox place in the web browser standings. Firefox 15 comes 4th on both lists. Net Applications shows a market share of 10.91% and StatCounter fractionally more at 13.01%.

MIDAS is supported in Chrome 9+ (v22+ recommended)

Mozilla Firefox

Firefox - 10 years old.. and Windows 8 'metro' app round the cornerFirefox celebrated it 10th birthday a couple of weeks ago! Firefox has come a long way in its 10 year history, although it wasn’t actually called “Firefox” until 2004. Originally, it was called “Phoenix” in 2002. Several months later, after complaints from BIOS manufacturer Phoenix Technologies, that name was dropped in favor of Firebird. The community didn’t like “Firebird” either as there was – and still – a database server carrying the same name. Instead, the name “Firefox” was adopted in early 2004.

Firefox became quite popular thanks to Microsoft’s Internet Explorer 6, which didn’t receive significant updates for many years. Firefox however introduced a lot of people to tabs, RSS-feeds in the bookmarks bar, themes and extensions. In February 2008, Firefox had been downloaded 500 million times. It established a record with version 3.0 several months later, with the “Most Downloads of a Software Application in 24 Hours,” according to Guinness World Records.

Today, Mozilla are busy on developing a special Windows 8 “modern” version of their popular browser in time for the launch of Windows 8 later this month.

MIDAS is supported in Firefox 4+ (v16+ recommended)

Apple Safari

Safari 6 - Not for Windows users?Apple’s Safari browser was recently updated to version 6. However, if you’re a Windows user, Safari 6 isn’t available to you. Safari 6 has only been made available to iOS users. The most recent version of Safari available to Windows users if 5.1.7. Yet even this has now been quietly removed from the Safari download page. (at time of writing 5.1.7 is still available to Windows users with an earlier version of Safari already installed via their “Apple Software Update” application).

No reason has been given by Apple as to why Safari 6 hasn’t been made available to Windows users. The speculation is that the move was made because Safari 6 is more tightly integrated with features only found in iOS6. We hope that this is only temporary, and Apple will make Safari 6 available to Windows. However, as Safari has the smallest market share of Windows-based browsers, they may now just be focusing on their own operating systems.

MIDAS is supported in Safari 4+ (v5+ recommended)

Opera

Opera - Development continuing at pace!The Opera name has been with the browser since the very beginning. In fact, Opera v1 was first released back in 1994. Often overlooked, this well established browser has retained a small, but loyal following over the years. Although historically not enjoying the same user growth as other browsers have, for the last year or so, development work on Opera has really gathered pace! Opera software have been regularly putting out developer snapshots and beta builds – sometimes several times a week! All this work culminated with the major release of Opera 12 back in June.

We’ve been quite impressed with Opera 12’s speed and compatibility with the latest web technologies and standards. Plus the work the Opera team are putting into their software shows no signs of slowing down any time soon! Opera 12.10 was released as a beta last week, so expect a public update to Opera very soon.

There were also rumors earlier in the year that Facebook may be gearing up to purchase Opera in the not too distant future. Whilst unsubstantiated, if true, Opera’s market share may see a significant increase as a result of an acquisition of Facebook. So if Opera’s slipped under your radar, or you’ve perhaps dismissed it in the past – maybe it’s worth taking another look!?

MIDAS is supported in Opera 9+ (v12+ recommended)


MIDAS version 4: Your Questions Answered

Your Questions Answered

Since releasing MIDAS v4 last month, many of our customers have already updated their installation to this major new release of our web based room scheduling system.

If you’re an existing customer with a current Support Subscription, you too can update right now. You can do this from within the software via MIDAS Admin Options → Manage MIDAS → Update.

As well as regularly updating our blog in recent months showcasing new features in v4, we’ve also been updating our Knowledge Base with new articles relating to the new version. We thought we’d take this opportunity to compile a list of common questions we’ve been asked about MIDAS v4. So what follows is a sort of “mini F.A.Q.” if you will!

If you’ve got questions about updating, or about some of the changes/new features in v4, you may find the following articles helpful:

Updating to MIDAS v4:

Using MIDAS v4:

We’ll keep this post updated each time we add new Knowledge Base articles that relate to MIDAS v4. If your question though isn’t answered here, please feel free to contact us.


Convincing your boss on new scheduling software isn’t always easy!

We know customers love our room scheduling software, but some are a little apprehensive at first about approaching their boss with the recommendation that their organization switches to MIDAS…. we hear you!

That’s why last year we created a FREE PowerPoint presentation that you can download and use when presenting our software to your boss, board of directors, or management committee.

We’ve now updated this free PowerPoint presentation (compatible with PowerPoint 97 and later) to include details of new features in MIDAS v4, along with some new and updated screenshots.

Download: MIDAS Web Based Room Scheduling Software Sales Presentation (4MB PowerPoint Presentation)

Alternatively, if you don’t have access to PowerPoint, we’re also now making this presentation available in .pdf format:

Download: MIDAS Web Based Room Scheduling Software Sales Presentation (2MB PDF Document)

…or if you can’t view either PowerPoint or pdf files, here are the individual slides from the presentation as image files:

UPDATE:

This article was first published back in 2012. We’ve since updated and refreshed the presentations mentioned above. The latest versions of these are available for FREE download in our Knowledge Base article: Do you have any promotional material I can use to convince my boss?