What’s new in MIDAS v4.02

MIDAS - Valentines Day

Well, seeing as it’s Valentine’s Day today, and we know you love MIDAS – we thought it would be a good opportunity to share with you some of the exciting new features and improvements we’re busy working on for our next release of MIDAS, version 4.02…

More Versatile Options For Booking Times

Start and Finish Times In previous versions of MIDAS, when specifying the times that bookings take place, you were presented with options to set a start and finish time:

We wanted to make specifying booking times even easier and more flexible, that’s why v4.02 will introduce two new time field options: “periods” and “durations“.

Predefined Time Periods

If you only wish your users to book in predefined time slots (“periods”) during the day, this option is just what you need!
You can set up a list of predefined periods of time, with each “period” having it’s own name.
For example, let’s say you’re running MIDAS within a school or other educational environment. In v4.02 you’ll be able to add your school day as a list of predefined time periods, for instance:

Setup pre-defined time periods

This way, instead of previously having to manually select a start time of 11:15 and a finish time of 12:15 on the booking form if a user wanted to book during “Lesson 3”, with this option those fields will be replaced with a simple drop-down list from which they can easily pick “Lesson 3”!

Pre-defined Time Periods

There are no limits on the number of predefined “period” lists you can set up. What’s more you can also specify on a per-user basis which particular list of time “periods” is shown!

Start Time + Predefined Duration

If all your bookings (or appointments) should be of a standard, predetermined length, this new option will be ideal for you!
MIDAS v4.02 will allow you to set up a list of predefined booking durations (in Minutes) that will replace the original “finish” time field. That way, users can simply select a start time for their booking, and a duration.

Start Time and Duration

As with the “period” lists, you can set up multiple lists of booking durations and specify which list should be shown to which user!

As these three booking time options (Start + Finish, Start + Duration, and Periods) can be specified on a per user basis, the flexibility this gives is unmatched! These powerful new booking time options make MIDAS an even better scheduling choice for schools, as well as for businesses that need to schedule appointments!


Monthly Repetitive Booking Generator

Monthly Repetitive Bookings

MIDAS already includes a quick way to generate dates for repetitive bookings i.e. “every Monday for the next 6 weeks”, etc.. but many users have asked for a quick way to generate dates for monthly recurring bookings, say on “the 2nd Thursday of every month”, etc… so we’re giving you just that in v4.02!


Approve/Reject Booking Requests “Silently”

Silently Approve or Reject Booking Requests

When you approve or reject a Booking Request, MIDAS automatically sends an email notification to the original requester informing them that their booking request has been either approved, or rejected (together with a reason for the rejection).
In MIDAS v4.02, we’re including a simple way to override the sending of these notifications so that you can approve/reject requests “silently” without the original requester being informed of your action.


Send “Booking Reminders” to your external calendar (Outlook, Lightning, etc)

Send Booking Reminders as Outlook/Thunderbird Calendar Events

The “Booking Reminder” feature currently allows you to quickly add a reminder for any booking to your “My Messages” screen within MIDAS. In v4.02, we’re also introducing the ability to have these reminders emailed to you as calendar events. That way, if your mail client has an associated calendar application (such as Outlook, or Lighting (for Thunderbird)) you can quickly add these events to your external calendar with just a single click!


Other new features in v4.02:

  • The Monthly Overview can now be printed via the “Print” toolbar icon
  • New option to only accept booking requests from certain email domains
  • Norwegian translation

MIDAS v4.02 is expected to be available to Beta Testers later this month, with a full release shortly after.
If you’d like to help us test this new version, why not become a Beta Tester?

Love MIDAS In the meantime, as it’s Valentines Day and love is in the air, why not help us spread the love and take a moment to share MIDAS with your friends and colleagues on your favorite social networking sites


Web Browser Roundup – February 2013

Here’s our take on all the latest web browser news for February…

  • Internet Explorer – Speculation continues over the IE10 release date for Windows 7
  • Chrome – The most actively developed browser?
  • Firefox – 18.0.2 now available.. development slowing down?
  • Safari – Are its days numbered?
  • Opera – 300 million active users and a full move to WebKit confirmed!

Internet Explorer

Internet Explorer 10 - The Browser You Loved To Hate
At the very end of last month, Microsoft released an IE10 Update Blocker Toolkit. This led to speculation that IE10 for Windows 7 may be just around the corner!

There was some speculation that IE10 may have been pushed through Windows Update on 12th February to coincide with Microsoft’s monthly “Patch Tuesday”, when they were already planning on releasing some “critical updates” to Internet Explorer.

Whilst the critical updates for IE were included in this month’s Patch Tuesday, IE10 itself wasn’t. This isn’t entirely surprising, given that the update blocker (which prevents IE10 from being downloaded/installed via Windows Update) was only made available 13 days earlier. 13 days is hardly enough time for corporate environments (for which the blocker is aimed) to deploy the blocker throughout their IT infrastructure.

It’s instead more likely that IE10 will make a proper appearance for Windows 7 users at the end of the month, or in early March. This is based on when previous “IE blockers” were released. That’s assuming of course the IE team can be dragged away from devoting their time/energy/resources to developing endless web-based games, such as Contre Jour, to showcase how “great” Internet Explorer is. Instead, we think they really should focus instead on developing their actual web browser!

Anyway, you can read more about our predictions for when IE10 will likely be fully available in our blog post, “…and the final release date for Internet Explorer 10 on Windows 7 is…

MIDAS is currently supported in Internet Explorer 8+ (v10+ recommended)


Google Chrome

Chrome 24
Chrome continues to receive regular updates – in fact the Stable channel was updated only yesterday for Linux users to fix *another* Flash vulnerability!

These frequently discovered Flash vulnerabilities are not confined to Chrome. They can affect any browser on a computer with Flash installed. This is also why Microsoft pushed a couple of “critical updates” to Internet Explorer yesterday.

In our opinion, the sooner Flash is killed off the better! For today’s modern web browser, it serves no real purpose! Everything that Flash can do can these days be accomplished through a use of HTML5, CSS3, and Javascript.

You won’t find any Flash on our website, or within our scheduling web app.

Anyway, back to Chrome; So far this month, there have been no fewer than 3 updates to the “Stable” channel. If you’re a normal Chrome user, you’ll automatically receive updates from the “Stable” channel. Two updates were made to the Chrome Beta for Android, two to the “Dev” channel, and one update to the “Beta” channel… and we’re only halfway through the month!

Google Chrome is arguably the most “actively” developed web browser at the present time.

MIDAS is currently supported in Chrome 9+ (v24+ recommended)


Mozilla Firefox

Firefox 18
At the start of the month, Mozilla, released Firefox 18.0.2.

Primarily a security & stability update, 18.0.2 does have a handful of new features/improvements, most notably:

  • Faster JavaScript performance
  • Better image quality when scaling
  • Improved browser start-up time. (Chrome already has the fastest start-up times out of all the major browsers we tested a couple of months back to determine “Which Browser is Best?“)
  • Support for Retina Display on OS X 10.7 and up

In recent times, Mozilla have been releasing a “major” update to Firefox every six weeks or so. However, we wonder if this release cycle may now start to slow down whilst the Mozilla team focus more of their attention on their upcoming “Firefox OS” project.

MIDAS is currently supported in Firefox 4+ (v18+ recommended)


Safari

Safari 5
Sadly, once again, there’s no new Safari news to report! As you’ll know from our November update, Safari development has taken back seat over at Apple in recent times. Apple instead have been seemingly more focused on their hardware offerings, than on their web browser. As we reported at the end of last year, they’ve currently ceased development on the Windows version of Safari.

And with other browsers, such as Chrome or Firefox available (and soon to become available) for iPad and iOS users, you do have to wonder whether Safari’s days are numbered? Will it be long before Apple take the decision to cease Safari development completely?!

MIDAS is currently supported in Safari 4+ (v5+ recommended)


Opera

Opera 12.14
Last month we reported that Opera were dropping their own rendering engine, “Presto”, in favor of “WebKit” for a new mobile browser “Ice”. WebKit is the rendering engine already used by the likes of Safari and Chrome.

At the time, there was no word as to whether this move would mean that “Presto” was to also be ultimately phased out of their desktop browser offering as well.

Well, now this has been confirmed in an official Opera Press Release. The primary reason for the press release was to mark the fact that Opera now has an impressive 300 million monthly users across its various browser products. In the release CTO of Opera Software, Håkon Wium Lie, also writes:

“The WebKit engine is already very good, and we aim to take part in making it even better. It supports the standards we care about, and it has the performance we need. It makes more sense to have our experts working with the open source communities to further improve WebKit and Chromium, rather than developing our own rendering engine [Presto] further.”

No timescale has been given for this transition. It’s likely though to be a gradual progression over to WebKit rather than a sudden overnight switch.

In some respects it will be sad to see the “Presto” engine go. The more different browser rendering engines there are, the more competition there is to be the “best” and most up-to-date standards compliant browser. But in many other respects, this could actually be a very good move!

WebKit is actively in development by both Apple and Google, and is what powers their respective browsers. Add to this mix the extensive development expertise that the Opera team have. We do mean extensive too! Opera has been in constant development since 1994!). It will likely have Firefox (which uses its own “Gecko” engine), and Internet Explorer (which uses its own “Trident” engine) pretty worried!

Because Chrome, Safari, and soon Opera too, will use the same rendering engine, in theory web pages (and apps) should look identical in which ever of these browsers you use. This should make life easier for web developers! (In practice this isn’t quite true, as each browser has a different release cycle, so new features in the WebKit engine itself make it into one browser weeks, if not months, before another).

MIDAS is currently supported in Opera 9+ (v12+ recommended)


Our customer support just keeps getting better!

Customer Service

One of the things we’re most proud of at MIDAS, is our professional, knowledgeable, friendly, and responsive customer support.

That’s why we routinely review how we’re performing on this front. This ensures that customers with active Support Subscriptions are getting an unrivaled support service!

To monitor our standards of service, we analyze the difference in time between when a priority support email is received by us, and when a response is given.

When we last analyzed our performance, back in October 2012, we found that for the previous month, over 90% of support request emails were answered within 2 hours of receipt. This was regardless of the day of the week!

Now, at the start of February 2013, we’ve analyzed our performance again for the first month of the new year. We’re pleased to report that our support is more responsive than ever!

The table below shows the percentage of Priority Support emails received and how quickly they were answered. Figures are shown for both September 2012 and January 2013.

 September 2012January 2013
Answered within 1 hour76.29%85.95%
Answered within 2 hour90.72%91.23%
Answered within 3 hour92.78%94.74%
Answered within 4 hour93.81%96.49%
Answered within 5 hour94.85%98.25%
Answered within 6 hour96.91%98.25%
Answered within 7 hour98.97%98.25%
Answered within 8 hour98.97%100%
Answered within 9 hour98.97%
Answered within 10 hour98.97%
Answered within 11 hour100%
Our Speed of Response to Priority Support Emails

As you can see, for the month of September 2012, all priority support emails received were answered within 11 hours without exception. In January this year, every priority support email received was answered within just 8 hours! …and it’s important to note that these are not “automated” or “canned” replies. EVERY priority support email we receive is individually answered by a real person!

Given that last month, over 85% of priority support emails received were answered within an hour of receipt, we decided to go one step further. Breaking this down even more, we determined that..

Over 70% of Priority Support emails answered in under 30 minutes!

During January 2013

Now, how many businesses do you know where you can get a real human email response in under 30 minutes on any day of the week!!?

So if you’re considering MIDAS for your organization’s scheduling needs, but are perhaps worried about support issues, or the benefits of a Support Subscription, the above figures really do speak for themselves!

Still not convinced? Read some of our Customer Reviews about our software and the outstanding support we provide!


The release date for Internet Explorer 10 on Windows 7 is…

Internet Explorer 10 Release DateBack in November last year, we announced the availability of a “preview” version of Internet Explorer 10 for Windows 7 users. Users of Windows 8 already have the full IE10 browser!

Why was Internet Explorer 10 not made available to Windows 7 at the same time as Windows 8? Could it be that Microsoft intentionally delayed the release in order to encourage/boost sales of Windows 8? Whatever the reasons, it’s finally looking like IE10 is about to be officially rolled out to Windows 7 through Windows Update!

Whilst Microsoft remain tight-lipped over the precise release date, there are a number of indicators that point to a release this month.

The strongest indicator follows an announcement on Microsoft’s official IE blog yesterday that the “IE10 Automatic Update Blocker Toolkit” is now available to download.

What’s the “IE10 Automatic Update Blocker Toolkit”?

Basically it’s a small application that can be run to prevent IE10 being delivered to your computer through Windows Update when it becomes available.

Why would you want to do that?

Well, most people wouldn’t – that is unless you’re a large organization/company who’s IT department isn’t ready/doesn’t want to update to IE10 just yet. The reason is usually because they’re worried about compatibility issues with web based business applications deployed within their organization.

With our web-based room scheduling software, MIDAS, there are no such worries – MIDAS runs great in Internet Explorer 10!

So if your organization uses MIDAS, we’d encourage you to deploy IE10 as soon as it becomes available!

Does the availability of this update blocker hint at an IE10 release date?

Well, Microsoft have previously released update blockers just prior to the release of IE9, 8, etc

For example:

  • IE7 was released on Wednesday 18th October 2006 (the IE8 blocker was released 84 days earlier in July 2006)
  • IE8 was released on Thursday 19th March 2009 (the IE8 blocker was released 73 days earlier in January 2009)
  • IE9 was released on Monday 14th March 2011 (the IE9 blocker was released 32 days earlier in February 2011)

So the length of time between a “blocker” being made available and the actual browser release has decreased for each major incarnation of IE over the years. It’s sensible then to assume, given that the IE10 blocker was made available yesterday, that IE10 can expect to be fully released before the end of the month!

Patch Tuesday

Now, the second Tuesday of each month, is affectionately known in the IT world as “Patch Tuesday”. Traditionally the day on which Microsoft regularly release a big update of security patches. “Patch Tuesday” this month will be 12th February. So could Microsoft be gearing up to release IE10 through Windows Update on the same day?! …is 13 days a long enough time period to allow all those IT departments wishing to prevent an automatic update to IE10 to deploy the blocker? After all, we’ve noticed that Microsoft tend to panda more to the needs/demands of large corporation’s IT departments than to regular home users. So they’re unlikely to push IE10 through a Windows Updates update until they’re happy that those who want to block it, have done.

Either way, as soon as we learn that IE10 has been fully released and available through Windows Update, we’ll be sure to let you know!

…and if you’re an IE user we’d certainly encourage upgrading to IE10 when you can, it really is a big leap forward from IE9!

UPDATE: 26th February 2013: Internet Explorer 10 is now fully available to download for Windows 7