New Scheduled Tasks

Introducing Scheduled Tasks…

Scheduled Tasks
Scheduled Tasks

In MIDAS v4.07, we’ve introduced a new “Scheduled Tasks” feature. This may be accessed MIDAS Admin Options → Manage MIDAS & Scheduled Tasks.

“Scheduled Tasks” allow the software to perform a series of automated tasks in the background without any user intervention. These automated tasks include:

  • Sending booking reminders to clients in advance of their upcoming bookings
  • Sending invoice reminders to clients in advance of the due date of their invoice, if their invoice hasn’t been paid in full
  • Sending invoice overdue notifications to clients who haven’t paid their invoices on time

Each “task” can be configured. For example, you can specify how many hours before a booking commences a reminder should be sent to the client, or how many days before/after an invoice is due a reminder/notification should be sent.

Reminders/Notifications are sent via email to clients who have been set to receive them. You can control which reminders/notifications each client receives by modifying the “e-mail reminders” setting of their client record. Additionally, clients themselves have the ability to “opt out” of receiving further email notifications from your MIDAS.

We’ll also be giving you the ability to customize the content of these email notifications/reminders. We’ll cover this in more depth in another blog post!

Set Email Reminders for Clients

In the meantime, if your MIDAS system in “self hosted”, in order to use the new “Scheduled Tasks” features of v4.07, you’ll first need to configure your server to execute a MIDAS component once every hour. For more information, please refer to the following knowledgebase article: Configuring your server to run Scheduled Tasks.

If your MIDAS is “cloud hosted” by us, there’s no need to do this. Scheduled Tasks will work “out of the box” for our cloud hosted customers.


New File Uploads and Attachments

The next substantial update to our popular web based room booking and resource scheduling software is just around the corner. So over the next few weeks we’ll be outlining some of the new features and improvements you can expect in the upcoming v4.07 release here on our blog.

We really do listen to and value all customer feedback here at MIDAS HQ! One of the most requested features you’ve told us you’d like to see in our software is the ability to be able to attach files/documents to your bookings. This would allow users to be able to store room layout plans, signed booking contracts, programs & itineraries, and other relevant documents to each booking.

Attach files and documents to bookings
So we’re giving you just that by adding a new “file” custom field type in v4.07! We already allow you to add your own custom text, number, list, and URL (link) fields to your booking screen. With the addition of the new “file” type you’ll also be able to add file upload fields to your booking screens.

 

Select File To AttachThe custom “file” field will allow users to click a “Select File” button. They can then locate a file from their computer to attach to the booking.

 

Booking AttachmentAttachments are uploaded to MIDAS and linked to for easy accessed via the booking information panel, and through the “Modify Booking” screen where they can also be removed.

 

Uploading of the following file types is supported: .csv, .doc, .docx, .gif, .jpeg, .jpg, .pdf, .png, .ppt, .pptx, .rar, .txt, .xls, .xlsx, .zip

Administrators can also limit the maximum size of file that can be uploaded and attached to bookings. The default is 5MB.

PLEASE NOTE: The ability to upload/attach files and documents to bookings will only be available in “self hosted” editions of MIDAS v4.07. If your MIDAS is “cloud hosted” by us, this functionality will not be available to you.

If your MIDAS is hosted by us and you’d like to be able to attach documents to bookings, you’d need to first upload your files elsewhere (i.e. your own web server), and then use a custom URL field in MIDAS to link your bookings to your uploaded files.

Alternatively, you can migrate your cloud hosted system to a self hosted edition at any time.

For more information, please see: Why aren’t file upload fields available in “cloud hosted” editions of MIDAS?

Making card payments simpler

Following feedback from our customers, we are pleased to announce we are trialing a new card payment processor on our website. This will benefit those purchasing, renewing, or upgrading a MIDAS room booking & resource scheduling software using a Credit/Debit card. It will allow these customers to complete their purchase without having to go through PayPal.

PayPal Payments

Whilst PayPal is arguably the largest and most popular card payment processor on the Internet, one of the concerns some of our customers have is that in order to complete a card payment via PayPal they are forced to sign up for a PayPal account. Many do not want to do this.

PayPal advertises that customers can make card payments without also requiring a PayPal account. In some cases this is certainly true. However, it’s not true in all cases!

For example, after you’ve used PayPal for a number of “one off” card payments without a PayPal account, PayPal then insist you create an account to continue making card payments through their system:

“You will only be able to use PayPal … for up to [10] transactions before we will require you to open a PayPal account … to enable further use of the PayPal system. At that point you will be required to enter into our standard user agreement to govern the ongoing relationship with PayPal”

Additionally, the country you’re in can also affect whether PayPal will allow you to make a card payment without a PayPal account, or insist you create one first.

On a PayPal payment page, if your country is set to United Kingdom, you might see:

PayPal card payment without requiring a PayPal account
PayPal card payment without requiring a PayPal account

…Whereas change your location to Canada, and you’ll see:

PayPal card payment requiring a PayPal account first
PayPal card payment requiring a PayPal account first

…spot the difference?! Yes, the option to pay directly by card directly has been replaced with an option to create a PayPal account!

We want to make things simpler for all our customers who just want to pay by Credit/Debit card without signing up for any 3rd party accounts!

Introducing Stripe

Stripe.comSo whilst PayPal remains a payment method option for our customers, we’ve now also integrated Stripe into our secure site.

Stripe securely handles card payments directly from our website. So unlike PayPal, you’re not transferred back and forth between a hosted payment page on another site and then back to our site. You can complete your card purchase securely and directly from our website. Plus, you won’t need to sign up for a Stripe account to make your payment either!

We will be trialing Stripe for a number of weeks, and we’d appreciate your feedback!

We’ve also updated our site’s Privacy Policy accordingly.


Our unrivalled customer support improves yet again!

Customer Service

We constantly strive to provide unrivalled support to customers of our Web Based Room Booking & Resource Scheduling system. One of the things we’re most proud of is our professional, friendly, knowledgeable, and responsive customer support.

That’s why we regularly review how we’re performing on this front. We also make our findings public too. This helps ensure that customers who’ve taken out an Annual Support Subscription with their purchase of our scheduling software, are getting an unmatched support service!

To maintain our very high standards of service, we analyze the wait times between when a priority support email is received by us, and when a subsequent response is sent. And all these are responses by real people! They’re not some machine or AI generated auto-responder, but instead tailored responses from human!

We’ve now analyzed our performance again – this time for the month of June 2014 and the responsiveness of our support just keeps on getting better! When we first started analyzing our support response times, back in September 2012, we measured support response times in hours. Last September 2013, we felt the need to improve our measurements down to minutes!

How we’ve historically performed

The table below shows the percentage of Priority Support emails and how quickly they were answered between September 2012 and June 2014.

 September 2012January 2013September 2013June 2014
Answered within 15 minutes58.97%71.43%
Answered within 30 minutes74.36%77.14%
Answered within 1 hour76.29%85.95%87.18%91.43%
Answered within 2 hours90.72%91.23%94.87%97.14%
Answered within 3 hours92.78%94.74%94.87%100%
Answered within 4 hours93.81%96.49%97.44%100%
Answered within 5 hours94.85%98.25%100%100%
Answered within 6 hours96.91%98.25%100%100%
Answered within 7 hours98.97%98.25%100%100%
Answered within 8 hours98.97%100%100%100%
Answered within 9 hours98.97%100%100%100%
Answered within 10 hours98.97%100%100%100%
Answered within 11 hours100%100%100%100%
Our speed of response to Priority Support Emails

As you can see, between September 2013 and June 2014 we’ve improved again!! During June, ALL Priority Support emails were responded to within 3 hours of receipt. This was regardless of the day of the week, and that’s not an average – that’s…

Every single Priority Support email received in June was given a real, individually tailored, human response within 3 hours (and over 90% of those within just 1 hour)!

Now, how many companies do you know where you can get a real human response to your email that fast, any day of the week!!?

So if you’re considering MIDAS for your organization’s scheduling needs, but are perhaps worried about how good our support is or whether an Annual Support Subscription to MIDAS is worth having, well… the above figures speak for themselves!

…but if you’re still not convinced? Read some of our Customer Testimonials about our scheduling system and the outstanding level support we consistently provide!