What happens if I fail to renew my MIDAS subscription?
Self-Hosted customers
If you run a self-hosted edition of MIDAS and your Support Subscription expires, you'll no longer be entitled to either Priority Support or software updates.You'll still be able to continue to use the version of MIDAS you're currently running, but with no further software updates. Software updates not only ensure that you can enjoy all the benefits of the latest features and improvements in our room booking software, but also access to any important security patches and enhancements too!
Cloud-Hosted customers
If you have a cloud-hosted edition of MIDAS, you'll need to maintain an active MIDAS Subscription in order to continue to access your MIDAS system.If you fail to renew your subscription in a timely manner before it expires, access to your hosted scheduling system will become suspended. Access will remain suspended until either your expired subscription is renewed (after which access will be fully restored), or a period which exceeds that set out in our Data Retention Policy (after which your cloud-hosted system will be permanently deleted)
You can always check when your current subscription period is due to end at any time via mid.as/renew.
To do this, you'll need your organization's unique MIDAS ID in order to view and renew your subscription. You'll find this in the original Welcome email you received when you first purchased MIDAS, or in any subsequent subscription renewal reminder notifications sent to the Primary Contact we hold on record for your organization's MIDAS system.
← Return to the Knowledge Base