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What happens if I fail to renew my MIDAS subscription?

Self-Hosted customers

If you run a self-hosted edition of MIDAS and your Support Subscription expires, you'll no longer be entitled to Priority Support or software updates.

You'll still be able to continue to use the current version of MIDAS you're running, but with no further software updates. Software updates not only ensure that you can enjoy all the benefits of the very latest features and improvements in our room booking software, but also access to any important security patches and updates too!

Cloud-Hosted customers

If you have a cloud-hosted edition of MIDAS, you'll need to maintain your MIDAS Subscription in order to access your MIDAS system.

If you fail to renew your subscription in a timely manner before it expires, access to your hosted scheduling system will become suspended until either your expired subscription is renewed (after which access will be fully restored), or a period which exceeds our Data Retention Policy (after which your cloud-hosted system will be permanently deleted)

You can always check when your current subscription period is due to end at any time via https://mid.as/renew.

You'll need your organization's unique MIDAS ID in order to view/renew your subscription. You'll find this in the original Welcome email you received when you first purchased MIDAS, or in any subsequent subscription renewal reminder notifications sent to the Primary Contact we hold on record for your organization's MIDAS system.

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MIDAS » KB » Support » Article 00173

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