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Who is my organization's Primary Contact for MIDAS?

When your organization originally purchased your MIDAS system, the person who completed the transaction is noted on our records as the "Primary Contact" for your MIDAS system.

Any future correspondence relating to your MIDAS room booking (including subscription reminders) is subsequently sent to the "Primary Contact".

It's therefore important to keep us informed if this person moves on from their role within your organization. That way, we can update our records accordingly to ensure that correspondence goes instead to the correct person.

Sometimes where we receive support requests from non-Primary Contacts, our support team may defer the user to their organization's internal MIDAS Administrator (Primary Contact) instead.

For instance, if a user contacts our support team to request additional permissions on their user account, our support team will defer them to their organization's internal MIDAS Administrator. This person should be able to grant additional permissions where necessary.

Similarly, any request to cancel your MIDAS subscription or make configuration changes will only be actioned by our support team if it originates from the currently listed Primary Contact for your MIDAS system.

If you are unsure who the current Primary Contact for your organization's MIDAS system is, it's likely to be the person who made the original purchase. If you're unable to identify your organization's Primary Contact, please contact us for assistance.

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MIDAS » KB » Support » Article 00200

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