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Who is my organization's Primary Contact for MIDAS?

When your organization originally purchased your MIDAS system, the person who completed the transaction is held in our records as the "Primary Contact" for your organization's MIDAS system.

All important correspondence relating to your organization's MIDAS room booking (including Annual Support Subscription renewal reminders) is subsequently sent to the "Primary Contact" going forward.

As such it's therefore important to keep us informed and updated and let us know if this person should move on from their role within your organization, so that we may update our records accordingly to ensure that future correspondence relating to your MIDAS system gets sent to the correct person.

Sometimes where support requests are received from non-Primary Contacts in relation to an organization's MIDAS system, our support team may also defer the user to their organization's own internal MIDAS Administrator (Primary Contact) instead.

For instance, if a non-administrative users contacts our support team to request additional permissions to be granted to their MIDAS user account, our support team will defer the user to their organization's internal MIDAS Administrator, who would be able to grant additional permissions as deemed necessary.

Similar, any request received to cancel your MIDAS subscription or to delete/"wipe" part/all of a MIDAS database can only be actioned by our support team if they originate from the current Primary Contact we hold on file for your MIDAS system.

If you are unsure who the current Primary Contact for your organization's MIDAS system, a good place to start is the person within your organization who originally purchased MIDAS. If you're unable to identify your organization's Primary Contact, please contact us for assistance.

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MIDAS » KB » Support » Article 00200

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