Back in 2020 we released a brand new optional addon for MIDAS room booking systems.
The “Reviews” addon works in conjunction with leading review sites to allow you to collect reviews and feedback from your customers following their use/hire of your facilities.
Initially, the “Reviews” addon supported 4 major independent review platforms:
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We’ve recently update our “Reviews” addon to add support for a new fifth review platform, Psydro…
Psydro is a UK based startup with a user-friendly platform that has been meticulously designed to help consumers make informed decisions about the businesses and organizations they interact with.
The platform allows you to collect feedback from real people about your services, which in turn allows other perspective customers to have confidence and trust in what your business offers.
How Our Reviews Addon Works
The optional “Reviews” addon for MIDAS works by automatically notifying an independent review collection platform after a client’s booking has taken place at your facilities. The review platform then in turn sends out a review invitation by email to your client asking them to leave a review or rating of your business on their website.
Here’s how the process works:
- A client’s booking in MIDAS takes place.
- Shortly thereafter, MIDAS automatically sends the client a post-booking email (the content of which is customizable via a template)
- When this email is sent, it is also transparently BCC’d (Blind Carbon Copied) to your chosen review collection platform
- The review platform in turn sends your client an invitation to rate/review your business on their independent review platform
What you’ll need
In order to be able to take advantage of the functionality the optional “Reviews” addon offers, you’ll need the following:
- MIDAS v4.24 (or later – you’ll need MIDAS v4.30+ in order to use Psydro)
- A valid account with a supported review platform.
- Your MIDAS booking system correctly configured to send email
- Scheduled Tasks correctly configured to run in MIDAS, and the Post-Booking email notification option enabled.
Complete documentation for the new Reviews addon is available online.
How to get the “Reviews” addon for MIDAS
If you’ve not yet using our MIDAS room booking system, you can purchase or subscribe to our software, and add the optional “Reviews” addon through our secure site.
Existing customers with valid subscriptions may add the optional “Reviews” addon to their booking system by upgrading online. (You’ll need to be running at least MIDAS v4.30 in order to use Psydro)
Are there any other review platforms you’d like to see included in this addon in the future? Why not let us know!