Category: News

MIDAS 2025 Year in Review: Product Updates, Features, and Improvements

2025 marked 20 years since work first began on the concept of our MIDAS booking system, with the very first version “0.01” coming into existence on 10th December 2005.

None of those very early 0.xx versions were ever made public and were instead used to test and refine the functionality of the software and to fix bugs.

The first “public” release, v1.00, came just a few months later in early 2006, which means that 2026 will mark MIDAS’ “official” 20th anniversary.

Our software certainly has longevity and a proven track record, and two decades later remains in active development. We regularly release booking software updates with new and improved features, and in this post we thought we’d summarize some of the highlights over the past 12 months.

💬 Unrivalled Customer Support

As well as the peace of mind our longevity gives to users, we know that customers also care about good customer service. This is just one of the areas that our customers regularly praise us for.

At the start of the year, we reviewed how responsive our support service had been over the previous 12 months, and you can read our customer support performance review.

♻️ Reduced Environmental Impact

Given our high levels of service, we clearly care about our customers. But we also care about the environment too.

As with any online or cloud-based business, computer and server equipment runs on electricity.

The Website Carbon Calculator is an innovative initiative which analyzes five key metrics to estimate the carbon emissions of any website.

Back in 2021 we were “greener” than 86% of all websites globally.

By 2025, we are now greener than 91% of all websites, and have reduced our carbon footprint by 5% over that period.

🇺🇸 US Tariffs

In April 2025, US President Donald Trump announced he would be imposing new ‘Tariffs’ on the majority of countries in the world, including the UK (where we’re based).

Concerned US customers were reaching out to ask whether the cost of MIDAS was affected by these tariffs. The good news was that tariffs only applied to physical or tangible goods – they didn’t apply to “services”, and therefore our prices for US customers were unaffected.

Politics aside, here’s what else happened in MIDAS in 2025…

⏱️ Staying “Signed In”

In April 2025, MIDAS v4.29 introduced a brand new “Stay signed in” option that truly allowed users to remain signed in between sessions. This was a game-changer for many who were frustrated at having to sign-in each time they opened their browser.

Of course remaining signed-in was something that could already be achieved with Single Sign-In (SSO) support via Active Directory – something MIDAS has supported for some time.

🔐 Improved Single Sign-On (SSO) support

In August 2025, for v4.40, we improved Single Sign-On support by expanding support to include SAML 2.0 Identity Providers.

🚪 Venues, Rooms, Spaces, and more

When we first came up with the concept of MIDAS two decades ago, we needed a term to refer to the “spaces” being booked. If you don’t know, MIDAS was originally written for a school environment, and we didn’t want to use “room” for facilities like sports halls or dance studios. We settled on the generic term “venue” to refer to a “bookable space” within the software, and this terminology has been in use ever since.

However, this year we introduced a brand new setting to replace the term ‘venue’ with something more applicable to what each organization uses MIDAS for. So if you’re a bowling alley, you can change the term to “lane”. Or if you’re running a complex of recording studios, you can change venue to “studio”.

🧾 Invoice Improvements

Invoicing is arguably the one area in MIDAS that receives the most user suggestions for new and improved features. That’s certainly not to say that the extensive invoicing capabilities of MIDAS aren’t good enough – it’s simply that every organization invoices differently – there’s no “standard that everyone uses”. That’s even more true as we have customers in dozens of countries around the world, and accounting/audit rules differ between jurisdictions.

Our most recent improvement to invoicing in 2025 was to support setting tax rates to three decimal places. Now, in most places in the world, tax rates are given to two decimal places, but there are actually a few exceptions!

Here are some examples:

  • Washington (United States):
    Washington law allows certain local sales/use tax rate increases in 0.001% increments
  • California (United States):
    California’s district sales taxes commonly use 0.125% increments. 
  • New York City (United States):
    8.875% is the combined sales tax rate in New York City. It comprises 4.00% (New York State sales tax), 4.50% (New York City sales tax), and 0.375% (Metropolitan Commuter Transportation District (MCTD) surcharge).

Allowing for tax rates to be specified to three decimal places, ensures MIDAS can accurately support regional and local tax rules across different jurisdictions.

This year, we also made invoices searchable and allowed the order of invoice items to be changed. Plus we provided greater control over unsent invoices by allowing an administrator to specify a date each month when unsent invoices are automatically sent to customers. This improvement better accommodates organizations that typically invoice on a specific date every month.

⬇️ Import Improvements

The ability to import data into a MIDAS resource scheduling system is crucial. Many customers who make the switch to MIDAS naturally wish to import data from their previous venue booking system.

The import tool in MIDAS allows for this. However, every booking software application is different – there’s no standardized format for how an application chooses to store and present data.

So our import tool strives to accommodate as many different data formats and “peculiarities” as possible for maximum compatibility when migrating from other booking systems.

In 2025, we introduced support for importing ‘dynamic’ .csv files. Traditionally, a Comma Separated Values (or CSV file) contains “one record per line”.

Some booking systems export to .csv files in a non-standard way, where data may actually be split across multiple lines. MIDAS can now support importing such files.

MIDAS also now supports importing multi-venue bookings. Traditionally, each record or “row” in a CSV file containing bookings should equate to a single booking (i.e. one row = one booking). However, some booking systems, such as Skedda, export multi-room bookings (where a booking takes place across multiple bookable spaces) as single records.

When importing such data into MIDAS, the software can now correctly identify and process such records.

📋 Logging and Audit Improvements

Every MIDAS booking system includes a “Recent Activity” log. In this audit log, every user action which takes place in the booking system is timestamped and logged. This allows administrators to keep track of all activity occurring within the system.

We’ve made a number of improvements in this area in 2025, including:

  • The Recent Activity log now differentiates between custom booking and client fields
  • The Recent Activity log now differentiates between removed obsolete and unsent invoices
  • Changing MIDAS core settings is now recorded to the Recent Activity Log
  • Dynamically duplicated or moved bookings are more clearly identified in the Recent Activity log

👩‍💼New User Permissions

Audit logging is certainly very useful – but we also provide administrators the ability to set an extensive range of permissions to individual user accounts. In 2025, we’ve added two additional new user permissions:

📲 User interface improvements

The user interface – or UI – of MIDAS has evolved considerably since 2005. This has been driven by advancements in new web technologies, browsers, and style trends. At the same time, we also know that functionality and familiarity are also key drivers for our users.

We’ve made a number of UI improvements to MIDAS this year, including;

♿️ Accessibility Improvements

Accessibility on web pages and web apps simply wasn’t a “thing” back in 2005 when MIDAS was born. Today, it’s not only important, it’s an essential consideration for many.

We first built in keyboard shortcuts to MIDAS well over a decade ago, and not long after introduced a special “high-contrast” visual theme too. Since then newer technologies and accessible web standards have emerged, and we continually strive to make MIDAS more accessible with every update.

This year, we’ve made a number of tweaks including better contrast for text on the booking availability grid display on public booking/request screens. We’ve also revamped the included help documentation for our most recent update, v4.41, to make it more accessible.

✅ Optimizations

Whilst many of the changes we introduce with each new version are visible, many take place behind the scenes.

We frequently review the code that makes up our software, and we’re always looking for ways to make it more efficient and run faster. A couple of years ago we experimented with using AI to assist with code optimization, and the results were impressive.

We continue to use AI to assist with this task this year to realize some small performance optimizations Rest assured, we certainly don’t let AI loose on the source code, and a human review of all AI generated code optimizations is carried out before the changes are accepted.

In addition to code optimization, we also look at database query optimization. These are the “commands” that MIDAS sends to the backend storage database, and the data it receives back in response. Communication with the database is actually one of the biggest factors that can affect performance, and so any gains in this area are always welcome.

We’ve made a number of optimizations to both code and database queries in 2025 to further improve performance and responsiveness of our software.

➕ New Add-ons

This year saw the introduction of two exciting new optional “add-ons” for MIDAS, allowing you to;

🔎 Looking ahead to 2026

As we mentioned at the top of this article, MIDAS officially celebrates its 20th anniversary in 2026, so watch this space for exciting updates in the coming months…


Will US-imposed tariffs affect MIDAS software prices?

On 2nd April 2025, US President Donald Trump announced that he would be imposing new ‘Tariffs’ on the majority of countries in the world.

Since then, a number of customers have reached out to us to ask us if this will have any impact on the price of MIDAS.

The short answer is no!

As you may be aware, we’re a UK-based business. Whilst President Trump is levying a 10% tariff on the UK, the newly announced tariff plans apply only to physical goods traded between countries.

The tariffs do not apply to services, which include sectors such as banking, finance and legal services.

Our booking system, MIDAS, is a software product. We do not supply physical or tangible goods – we supply a software service.

As such, the recently announced tariffs by the US do not apply to the supply of our software.

Consequently, the price of our software remains unchanged. In fact, we haven’t raised our prices now in over 5 years!

It remains to be seen what wider global impact the tariffs announced by President Trump will have on economies around the world.

However, as it stands today (which at time of writing is 3rd April 2025) – we have no plans to increase our pricing as a result of the tariffs announced in the US yesterday.


MIDAS v4.38 Out Now!

We have a new update available to our MIDAS booking software. This update includes improvements to custom fields, booking requests, printing, privacy, and more.

Here’s what new and improved in v4.38…

Authenticator App Support

Authenticator app support
New 2FA Options in MIDAS v4.38

Since 2015, all MIDAS room booking systems have included optional two-factor authentication (2FA). If enabled, this adds an additional layer of account security to our software.

With Two-Factor Authentication enabled, each time a user logins in, a code is sent to their email inbox. The user must then enter this code into MIDAS in order to complete their log in.

MIDAS v4.38 now additionally supports TOTP authenticator apps – including Google Authenticator and Microsoft Authenticator – as an alternative 2FA login option – Read more…

2FA Per User Account

In addition to supporting authenticator apps, we’ve also made two-factor authentication a ‘per user’ setting, rather than a ‘global’ setting.

This allows administrators to set 2FA methods for each individual user account.

Per-User Two Factor Authentication Login Settings
Per-User Two Factor Authentication Login Settings

Reinstall Current Version

For self-hosted customers, we’ve improved the MIDAS installer to allow re-installing your current software version without affecting your existing data/settings.

So if you accidentally delete a core file within your MIDAS installation on your web server, you can re-install MIDAS without loosing any data!

Improved Security Audit

All MIDAS systems come with a built in ‘Security Audit’ tool to assess the security of your booking system. This tool may either be run on-demand or regularly scheduled.

For MIDAS v4.38 we’ve included a new check as part of these ‘Security Audits’. This new check will alert you if there are any ‘obsolete’ user accounts within your MIDAS system. An ‘obsolete’ user account is considered to be any user account which has not been logged into for at least 6 months.

Improved Booking Grid performance

The ‘Booking Grid’ is the main area where your bookings are visually presented within MIDAS.

We’ve made some improvements to the performance of the booking grid in v4.38 by reducing the amount of data that’s initially loaded when viewing bookings for any given date.

For busy organizations with hundreds of bookings across their venues in any given day, the amount of data being loaded in the booking grid was significant, and could lead to sluggish loading.

We’ve significantly improved this for v4.38, meaning that large quantities of bookings now load and display faster than ever!

Other Improvements

This latest version of MIDAS also includes stability and performance improvements and fixes for several issues that have been detected or reported since the previous release (v4.37) – View the complete v4.38 changelog….

How To Get MIDAS v4.38…

New to MIDAS?

You can try MIDAS v4.38 for FREE with no obligation to buy!

There’s both a functional online public demo, and you can also try MIDAS free for 30 days.

We offer a choice of both cloud and self hosted solutions. So if you’re ready to get MIDAS working for your organization, purchase or subscribe today via our secure website.

“Self Hosted” Customers:

Self-Hosted customers with active Support Subscriptions can update to v4.38, and it only takes a couple of clicks.

Simply log in to your MIDAS system and go to MIDAS Admin Options → Manage MIDAS → Update.

“Cloud Hosted” Customers:

All our active Cloud-Hosted customers MIDAS systems have previously been update to v4.38.

We seamlessly apply software updates for our cloud hosted customers. So you’ll always have access to the latest features, and never need to worry about running outdated software.


Consistently Delivering Exceptional Customer Support

Customer Service

There’s nothing more frustrating than emailing a business for help and then having to wait ages for a real person to reply, right? Sometimes it can take days for any sort of human response from a business. And if it’s out-of-hours, a weekend or public holiday, this can further add to the annoyance in awaiting their response.

We do things differently!

We know that one of the key factors that sets our room booking software solutions miles apart from our competitors is our exceptional customer support. Not only are our support staff professional, friendly, and knowledgeable – they provide a fast response to queries too!

How do we know this? – Because our customers tell us!

“As someone who also works in the technical support industry, I am thoroughly impressed not only by the speed of satisfactory resolution but also from the fact that it was outside normal working hours!!!

I fully expected this to be picked up the next day and take a few days to fix.”

That’s recent feedback from a customer who emailed us with an issue at 5.40pm one Thursday evening. Within 90 minutes, we’d been able to diagnose and replicate the cause of his issue, update the customer, and seamlessly push an update out to his cloud-hosted MIDAS system to address it.

To ensure that we continue to maintain these high levels of service 365 days a year, one of the metrics we continually monitor is the speed of response to each Priority Support query.

In fact, we’re so proud of our responsiveness that we’re totally transparent about how our support team are performing. We even publish real-time live data over on our dedicated Service Status site.

As 2025 gets underway, we’ve also taken a few moments to review our support performance over the past several years. Here is how we’ve performed in recent times:

 Priority Support Emails…201920202021202220232024
Answered within 15 minutes64.24%65.86%55.16%56.81%53.31%50.38%
Answered within 30 minutes81.68%82.32%77.00%73.09%70.53%72.14%
Answered within 1 hour90.73%93.22%91.31%88.70%86.09%86.26%
Answered within 2 hours97.13%98.55%96.24%93.69%94.70%97.33%
Answered within 3 hours98.68%99.03%97.42%96.68%98.01%98.09%
Answered within 4 hours98.68%99.52%98.12%97.34%99.67%99.24%
Answered within 5 hours99.34%99.76%99.30%98.34%100%100%
Answered within 6 hours100%100%99.77%98.67%100%100%
Answered within 7 hours100%100%100%99.67%100%100%
Answered within 8 hours100%100%100%100%100%100%
Percentage of Priority Support Email response times

We also looked at the “average” response time across the same period:

Priority Support Emails…201920202021202220232024
Average Response Time23
minutes
20
minutes
27
minutes
34
minutes
30
minutes
28
minutes
Average Response Times for Priority Support Emails between 2019 and 2024

Key Takeaways

  • Over the past 6 years, our Priority Support service has achieved consistent response times.
  • More than half of all Priority Support emails are responded to by a human within 15 minutes of receipt.
  • In 2024, the average response time to a Priority Support email was just 28 minutes.
  • Over the past 2 years, all Priority Support emails were responded to by a human within 5 hours of receipt, regardless of the day of week or time of day.
  • Even during a global pandemic, our support continued to be robust and responsive.

Our rock solid uptime and unrivalled support are just a couple of the reasons our customers choose – and indeed stick with – MIDAS for their business needs year on year.

So if you’re considering a new room booking system in 2025, and have been frustrated by your existing provider’s lacklustre response times previous, look no further!

We think you’ll be hard pushed to find a product back-up by 365 days a year support as efficient as MIDAS!

But if you’re still not convinced, check out some more of our Customer Testimonials about our booking solution, and the outstanding levels support we consistently provide year on year!

Oh, and we’re also rated ‘Excellent’ on TrustPilot where you can read more reviews.

Have questions and not sure whether MIDAS is right for you? Why not reach out to our sales team (who are just as friendly as our support team!)