What is Priority Support?

We know how frustrating it is when you email a business and they take several days to respond to you. With our Priority Support service, you won't need to worry about that!

With "Priority Support", if you have questions or run into difficulties with your MIDAS room booking system, you'll receive fast email responses to your queries from a real person whatever day of the week. That includes weekends and public holidays too!

Typical email response times are less than 1 hour, and are often within a matter of just minutes! - and these are not automated acknowledgement responses, these are individually tailored human responses from one of our knowledgeable support team.

In fact, we're so confident of the levels of Priority Support we offer, that actually we publish our response times in real-time. You'll find these over on our Service Status page.

We believe the speed of our Priority Support responses set us apart from the competition, and are one of the many reasons that our customers love MIDAS! - Your operations may not be confined to Monday to Friday 9-5, so ours aren't either!

Priority Support is included as standard within all active cloud-hosted MIDAS subscriptions.

Priority Support is included as part of an optional support subscription available to self-hosted customers.

Self-hosted customers without an active support subscription do not have access to Priority Support. Without Priority Support, email response times to queries can take significantly longer, and it may be a number of business days before you'll receive a response. This is because priority is given in the first instance to customers with access to Priority Support.

You'll find our Terms and Conditions for Priority Support here.