MIDAS KnowledgebaseMIDAS Knowledgebase

Is support available out of hours?

Yes!

We appreciate that not every business runs 9-5 Monday-Friday, and neither does ours!

We have customers using our software all around the world, and for many of them their busiest operational periods are actually outside of regular office hours, in the evenings and at weekends.

That's why with our Annual Support Subscription, customers get access to "Priority Support" with a fast response to queries from our friendly and knowledgeable support staff whatever day of the week! ...even during the evenings, weekends and on Public Holidays!

What's more, we publish live support response time statistics on our dedicated Service Status page, so that you can see for yourself just how responsive our Priority Support service is right now!

We also actively monitor our various Social Media accounts, so there are a wealth of ways to get in touch with us if you've got questions or issues with your MIDAS scheduling system, even out of hours!

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