MIDAS Knowledge Base
Is support available out of hours?Yes!
We appreciate that not every business runs 9-5 Monday-Friday, and neither does ours!
We have customers using our room booking software all around the world, and for many of them their busiest operational periods are actually outside of regular office hours, in the evenings and at weekends.
That's why with a cloud-hosted MIDAS system, or a self-hosted system with optional support subscription, customers get access to "Priority Support" with a fast response to queries from our friendly and knowledgeable support staff whatever day of the week! ...even during the evenings, weekends and on Public Holidays!
What's more, we publish live support response time statistics over on our dedicated Service Status page, so that you can see for yourself just how responsive our Priority Support service is right now!
We also actively monitor our various Social Media channels, so there are a wealth of ways to get in touch with us if you've got questions or issues with your MIDAS room scheduling system, even out of hours!
Please note that support priority is given in the first instance to active cloud-hosted customers, and self-hosted customers with active subscriptions. Self hosted customers without an active subscription will not have access to priority support, and therefore response times may vary and could be several days or more.
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