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Outgoing email fails with "No SASL mechanism found"

This error can be caused if all the following conditions are true:
  1. You've configured your MIDAS to send outgoing email via SMTP
  2. Your SMTP server requires authentication
  3. Your SMTP server does not support compatible authentication methods

MIDAS natively attempts to connect to your SMTP server using LOGIN or PLAIN authentication methods. If your SMTP server doesn't support either of these, a "No SASL mechanism found" error may be shown when trying to send email through MIDAS.

To resolve this issue, you should either;

  1. Enable support for LOGIN and/or PLAIN authentication methods on your SMTP server
  2. Change your MIDAS settings to deliver mail using "Sendmail" instead of SMTP (if Sendmail is available on your server)

If your SMTP server supports NTLM authentication, you can enable experimental NTLM support in MIDAS as follows:

  1. Locate your "midasglobal.dat" settings file for your MIDAS installation on your server
  2. Open this file in a standard text editor
  3. Locate the <email> section of this file, and within the <smtp> subsection add the following line:
    <auth>NTLM</auth>
  4. Save your modified "midasglobal.dat" settings file back to your server
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