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Help! I've forgotten my login details

If you've forgotten the login details for your user account within your organization's MIDAS scheduling system, then there are a couple of ways to reset your password.

Please note that due to the way passwords are securely stored, if you forget your password the only option is to reset it (as original passwords cannot be retrieved).

Option 1 - Reset your own password

Option 2: Ask an administrative user to reset your password for you


Any administrative user within your MIDAS system with sufficient privileges (i.e. any user account that has been granted the "Can Manage Users & Permissions" user permission) can change/reset your password on your behalf via MIDAS Admin Options → Manage Users & Permissions.

If you are the only user in your MIDAS system with permission to "Manage Users & Permissions", cannot remember your own credentials, and are unable to retrieve them via Option 1 above, you will need to contact our support team for further assistance.

Our support team will be unable to reset your password if there are other user accounts within your MIDAS system that have the necessary permissions to change/reset user's passwords.

Tips for System Administrators:
  • To ensure your users can reset their own passwords, please check that you've correctly configured (and tested) your MIDAS system is able to send email.
  • Consider granting the "Can Manage Users & Permissions" user permission to at least two user accounts, that way if one of these users is ever unable to reset their own password, another user with the necessary privileges can reset the affected user's password.
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MIDAS » KB » Support » Article 00068

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