Do MIDAS employees have access to customer's MIDAS systems?

One of the questions you might ask when considering a booking system is whether it contains any 'backdoors' allowing allow the developer/vendor undetected and unaudited access to your data stored within.

In the case of MIDAS, the short answers is - no!

We develop MIDAS entirely in-house. Development is never 'out-sourced'. As a result, we know the ins and outs of our software's code.

Self-Hosted MIDAS Systems

Our self-hosted option allows a customer to download, install, and run MIDAS on their own infrastructure. This may be on a public-facing server, or within a restricted local 'intranet' environment to which their is no external/outside access.

Regardless of the install environment of a self-hosted MIDAS booking system, our developers have not added any 'backdoor' access to our software.

MIDAS employees have no means to directly access a self-hosted customer's MIDAS system or the data stored within it.

If a self-hosted MIDAS customer requires support that our dedicated support team are unable to assist with without additional information the customer's specific MIDAS system, our team may provide the customer with a Support Code and request that they generate a 'Support Bundle' within their MIDAS system. More information on this may be found in our "Making it easier to support our self-hosted customers" blog post.

Cloud-Hosted MIDAS Systems

The data in our cloud-hosted customer's MIDAS systems are stored on our servers in the cloud. Data is encrypted in transit and also encrypted at rest.

A limited number of MIDAS employees can access this data in order to be able to provide support for specific customer queries that they would be unable to assist with without such access.

Access to customer's MIDAS data in this way is tightly controlled. Access control policies are in place to ensure that only authorized connections and users are allowed to access this data.

In certain situations, it may also be necessary for our support team to create a temporary support account within a customer's MIDAS system with administrative permissions, for the sole purpose of troubleshooting a specific issue the customer has reported with their MIDAS system.

Any actions performed through a temporary support account created within a MIDAS system are recorded in the Recent Activity (audit) log.

Any such temporary support accounts are automatically purged (removed) daily.

If you are concerned that MIDAS support staff may have access to your cloud-hosted MIDAS data in order to provide effective support for a specific issue, then you should instead choose our self-hosted option.