MIDAS Knowledge Base
If I purchase a self-hosted (on-premises) edition, will you install/troubleshoot it for me?If you purchase a self-hosted edition of MIDAS, it is on the agreement that you...
- ...already have a web server correctly configured to meet the minimum requirements for running the software, and
- ... you (or your in-house IT department, or external IT service provider) have sufficient knowledge and access to be able to install and configure software on your server.
We provide a free "Server Readiness Tool", which you can download at any time and run on your server to check that it's ready for MIDAS prior to purchase.
As we are a small UK-based business with a global customer base, it is sadly not possible for us to visit each of our customer's organizations to install or assist with the install of MIDAS on their behalf on their own infrastructure.
We are also unable to offer a "remote assistance" service, whereby we are granted remote access to your server/infrastructure for us to remotely install/troubleshoot your server/MIDAS installation issues.
Therefore, if you do not have a web server correctly configured to run MIDAS (as determined by our Server Readiness Tool), or you're not confident in installing MIDAS yourself, then it would be advisable to opt instead for our cloud-hosted edition of MIDAS. For our cloud-hosted edition, we install and "host" your booking system on our own infrastructure - so there's nothing for you to install!
If you're unsure which edition if right for you, then please talk to us.
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