Why am I being frequently logged out of my booking system?
If you're regularly being automatically signed out of your MIDAS booking system, perhaps even within a few seconds/minutes of logging in, then there are a few potential reasons for this:Your IP Address has changed
For enhanced security, if your MIDAS scheduling system detects that your IP address has changed whilst you're currently signed in, then by default your active session will be automatically terminated and you'll need to sign in again.If you're on an unstable or public Wi-Fi internet connection, try switching to a more stable/fixed connection. If you're being signed out due to IP changes within your own organization's internal network/Wi-Fi, you may need to speak with your network administrator for further assistance.
If you're an administrative user in your MIDAS system, you can enable the "User is on an unstable connection" setting. This is a per-user setting. Enabling this setting bypasses the enhanced IP address security in MIDAS for that user. Therefore, enabling this should only be considered a temporary last resort if the user is unable to switch to a "stable" connection.
You've signed in from another device, and multiple sign-ins are not enabled
If you've not enabled the "Allow multiple sign-ins for each user" option (in earlier versions, this setting was called "Allow multiple logins by users"), then each user account may only be signed into from one device/browser/location at any given time. As soon as an account is signed into from a second browser, location or device, the first session will be automatically terminated. To allow users to be signed into your MIDAS scheduling system from multiple browsers, locations or devices at the same time, please enable the "Allow multiple sign-ins for each user" option. You'll find this setting via MIDAS Admin Options → Manage MIDAS → Security.
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