With the latest update (v4.24) to our MIDAS web based room booking and resource scheduling software fast approaching, we’ve been introducing some of the highlights of the new update over the past few blog posts.
In our previous post, we revealed a new editable “Booking Feedback” template and options to allow your MIDAS system to automatically send clients a post-booking follow-up email. This could be used, for example, to thank them for their recent visit and to encourage them to use your facilities again soon.
To further enhance and extend this new feature, we’re also introducing a new optional “Reviews” addon, which works in conjunction with this feature. This addon allows you to automatically collect feedback, ratings, and reviews of your facilities/business on leading independent review sites, such as Trustpilot.
Initially, the new optional “Reviews” addon supports four leading independent review platforms;
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How It Works
The “Reviews” addon works by automatically notifying an independent review collection platform after a client’s booking has taken place at your facilities. The review platform then in turn sends out a review invitation by email to your client asking them to leave a review or rating of your business on their website.
Here’s how the process works:
- A client’s booking in MIDAS takes place.
- Shortly thereafter, MIDAS automatically sends the client a post-booking email (the content of which is customizable via a template)
- When this email is sent, it is also transparently BCC’d (Blind Carbon Copied) to your chosen review collection platform
- The review platform in turn sends your client an invitation to rate/review your business on their independent review platform
What you’ll need
In order to be able to take advantage of the functionality the optional “Reviews” addon offers, you’ll need the following:
- MIDAS v4.24 (or later)
- A valid account with a supported review platform (see above for a list of currently supported review platforms)
- Your MIDAS system correctly configured to send email
- Scheduled Tasks correctly configured to run in MIDAS, and the new Post-Booking email notification option enabled.
Complete documentation for the new Reviews addon is available online.
Once MIDAS v4.24 is released, new customers will be able to purchase the “Reviews” addon through our secure site.
Existing customers with valid subscriptions running MIDAS v4.24 may add the optional “Reviews” addon to their system by upgrading.
Are there any other review platforms you’d like to see included in this addon in the future? Let us know!