Sub-Processors & Third Party Services
Last Updated: 26th May 2026
A "sub-processor" is a third party that we engage to help deliver our services, and which may process personal data in the course of doing so. In the interest of transparency, this page lists the sub-processors we use. It should be read alongside our Data Processing Agreement and our Software Privacy Policy.
We have separated these into sub-processors involved in providing your hosted MIDAS system, and those involved in operating our website.
1. Sub-processors for hosted MIDAS systems
These sub-processors may be involved where you have a "cloud-hosted" MIDAS system, or a trial, hosted on our servers.
| Sub-processor | Purpose | Location |
|---|---|---|
| KnownHost | Primary hosting of your MIDAS system and database | Customer-selectable: EU, US East Coast, or US West Coast |
| InMotion Hosting | Off-site database replication / backup (customers may opt out) | Global / multiple regions |
| Cloudflare | Content delivery, security, and service monitoring | Global / multiple regions |
| SMTP2GO | Sending of email from your MIDAS system (used by default; you may instead configure your own SMTP server, in which case email does not pass through SMTP2GO) | Global / multiple regions |
| Stripe | Processing of online payments, only where you enable payment collection within your MIDAS system | Global / multiple regions |
| PayPal | Processing of online payments, only where you enable payment collection within your MIDAS system | Global / multiple regions |
2. Sub-processors for our website
These sub-processors may be involved when you visit or interact with the mid.as website. Where a service relies on cookies, it remains disabled until you give your express consent via our cookie consent banner.
| Sub-processor | Purpose | Location |
|---|---|---|
| Cloudflare | Content delivery, security, and monitoring of our website | Global / multiple regions |
| SMTP2GO | Sending of automated website email notifications, such as subscription renewal and trial expiry reminders | Global / multiple regions |
| Anthropic | Powering "Miriam", our website chat assistant, in respect of any personal data you choose to enter into the chat | Global / multiple regions |
| Google (Analytics) | Website analytics (consent-gated; disabled by default) | Global / multiple regions |
| Microsoft (Clarity) | Website analytics (consent-gated; disabled by default) | Global / multiple regions |
| YouTube (Google) | Hosting of tutorial videos (consent-gated; loaded via the youtube-nocookie.com domain) | Global / multiple regions |
| Stripe | Processing of online payments made through our website | Global / multiple regions |
| PayPal | Processing of online payments made through our website | Global / multiple regions |
A note on tools that are not sub-processors
Some of the tools we use run on our own infrastructure and do not transmit data to the software vendor. These include our Live Chat software and our backup software. As no personal data is disclosed to the vendors of these tools, they are not sub-processors and are not listed above.
Changes to this list
We reserve the right to amend this list at any time. We will notify cloud-hosted customers of material changes in accordance with our Data Processing Agreement.
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