Does a Support Subscription support older versions of MIDAS?

An active subscription entitles you to be able to update to the latest version of MIDAS, and as a general rule, we are only able to provide support for the current version of MIDAS.

Therefore, should you have an active support subscription and require support relating to a legacy version of MIDAS, you will be encouraged to update to the current version of our software in the first instance.

However, we do understand that when we release a new update to our MIDAS software, it's not always convenient or practical for some organizations to update to the latest release immediately. For this reason, when we release a new update for our web based room booking system, we will continue to provide limited support for the most recent legacy version for the remainder of your current subscription period, or until a subsequent newer update is released, whichever is sooner.

"Limited" support for the most recent legacy version means that whilst we will be able to answer questions relating to it, generally no further updates will be made available to it.

So, for example, if the latest version of MIDAS (as indicated in the changelog) is v4.23, customers with an active Support Subscription will be able to receive support for v4.23 and v4.22. Support for v4.21 and earlier however may not be available.