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Why are Public Booking / Requests disabled when I have enabled them?

The Public Booking Request and Public Web Booking features of MIDAS allow non-users (guests) to check room availability and make booking requests (or bookings) online.

In order to enable either of these public features, you'll need to:

  1. Enable Public Booking Requests and/or Public Web Booking via MIDAS Admin Options → Manage MIDAS → Public:

    Enable Public Web Booking or Requests in MIDAS

  2. Assign at least one "Manager" to each venue you wish to make publicly requestable/bookable (MIDAS Admin Options → Manage Venues → [select venue] → Managers)
    Only users who have been assigned the "Can Process Booking Requests" user permission will appear in this list
    Assign Venue Managers in MIDAS
  3. Select the "Public" box for each venue you wish to make publicly requestable/bookable (MIDAS Admin Options → Manage Venues → [select venue] → Public). This applies to both Public Booking Requests and Public Web Booking:

    Publicly Requestable Venues in MIDAS

If you've followed the above steps, and your public booking/request screen still indicates that the feature is disabled, there's one more setting you can check. On the MIDAS Admin Options → Manage MIDAS → Public screen, check that the "Public Requests/Bookings cannot be made past" setting.

This setting allows you to set a specific date after which public bookings or requests won't be accepted. If this setting contains a date which occurred in the past, public booking/requesting will be disabled. To resolve, simply delete this expired date, or set a new date in the future instead.


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MIDAS » KB » Support » Article 00124

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