MIDAS Knowledge Base
Do you offer telephone support?As we have a global customer base spanning various different timezones, our sales and support teams are web based, providing prompt and dedicated support and answers to pre-sales questions either via email or through the Live Chat facility on our website.
We are committed to providing our customers with the best possible support whilst at the same time ensuring that the price of our software remains fair, affordable and within reach of even the tightest of customer budgets. One of the ways we achieve this is by devoting our resources to providing lightning fast, efficient, individually tailored, human, responses to support emails 365 days a year, as well as having Live Chat capabilities on our website.
Were we to invest in expensive 24/7/365 call centre infrastructure/staff - this would in turn have a direct impact on the price of our software which we'd have to pass on to our customers. Whilst many of our competitors have no problem inflating the price of their software to cover a telephone service which you might never use, we believe in fair and accessible pricing for all!
That's why our prices continue remain so competitive! We don't believe that our customers should have to pay more just to cover the running costs of call centres for a telephone service they may never need to use! - especially when our Priority Support service is as efficient and responsive as it is!
Our customers with active subscriptions have access to our "Priority Support" service.
Typically, over 95% of Priority Support Emails are answered within just 1 hour, regardless of the day of the week! (and, yes, that includes weekends and public holidays too!)
What's more, we also publish real-time statistics on our Priority Support response times on our dedicated Service Status page, so you can see just how we're performing!
Still not convinced that our support service is second to none?! Well, don't just take our word for it, here's what real customers say about the quality, speed, and efficiency of our support service...
Finally, we actually actively monitor our presence on major Social Media Networks, and promptly respond to interactions through these mediums, so there are plenty of additional ways you can also get in contact, get support, and interact with our friendly team!
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