MIDAS Knowledge Base
What is your return / refund policy?We want you to be happy with your MIDAS software purchase. That's why we provide a functional online public demo of our MIDAS scheduling system through our website absolutely free of charge. In addition, we also offer private no-risk, fully functioning, 30-day free trials hosted on our servers should you wish to test our room and resource scheduling software beyond the limitations of the public demo.
We believe making these options freely available prior to purchase of our software allow prospective new customers to fully explore, test, and assess the capabilities of our booking system to allow an informed decision to be made as to our software's suitability for their particular booking and scheduling needs.
"Cloud Hosted" Customers:If you decide to subscribe to a "cloud hosted" edition of our software (where your MIDAS system resides on our servers), you have the right to cancel your subscription period at any time. If you cancel within the first month of your initial subscription, you will be entitled to a pro-rota refund for any unused portion of the first month of your initial subscription (minus a small administrative fee). If you decide to cancel after the first month of your initial subscription period, you will not be eligible for a refund for any remaining portion of your subscription.
"Self Hosted" Customers:As we offer an online demo and options for a full 30-day "no-risk" trial of our software prior to purchase, then in accordance with the license agreement you acknowledge and accept when purchasing and installing our scheduling software on your own server, that due to the downloadable nature of the software, it is not possible to return it for a refund once installed.
If you're still not sure whether our web based room and resource scheduling system is right for you, talk to us!
Active MIDAS Subscriptions:Should you wish to cancel an ongoing active subscription before it is due to renew/expire you will not be entitled to a refund for any remaining time left in your current subscription period. An exception is made if the subscription period forms part of your initial purchase of a cloud-hosted MIDAS system, and you are still within the initial cancellation period outlined in the "Cloud-Hosted Customers" section above.
Addons & Upgrades:License Upgrades are not eligible for refunds.
Refunds for any Addons subsequently purchased and added to a customer's MIDAS system are at our sole discretion.
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