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I've limited the IP addresses that can access MIDAS, and now I can't get in!

If you've limited access to your MIDAS to a specific IP/range of IP's, you will not be able to access your room and resource scheduling system if your current IP address doesn't match the IP address/range you've setup in the software (via MIDAS Admin Options → Manage MIDAS → Security)

If you do not have a static IP address, and your computer's IP address has changed, then unless you can change your own IP address to one that is within the accepted range, or access your MIDAS from another computer with an accepted IP address, then you will need to proceed as follows:

Self-Hosted MIDAS System

You can remove the IP restrictions and restore access by using our quick and easy online self service tool

Cloud-Hosted MIDAS System

Please contact us and we can remove the IP address/range restrictions you've previously set.
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MIDAS » KB » Support » Article 00012

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