Zoom Meetings Addon: Troubleshooting

If MIDAS encounters issues when attempting to create a Zoom meeting, these will be logged to a file named "debug-zoom.dat". You'll find this file within your MIDAS installation directory on your server.

Some common issues, their causes and resolutions are outlined in the table below...

Symptom	Possible Cause(s)	Resolution
Zoom meetings are not being created	Incorrect (or missing) Account ID, Client ID, or Client Secret values.	Check that App Credentials (Account ID, Client ID, and Client Secret) are correct in the addon settings page. To locate your Zoom App credentials go to marketplace.zoom.us, and select your created app.
	"Meeting Host" is set to "Booking Creator".	For the "Meeting Host" setting of "Booking Creator" to work, the email addresses of MIDAS users who are adding bookings must also be valid Zoom users under your Zoom account. To resolve, either add these users to your Zoom account, or change the "Meeting Host" setting to "Zoom Account Owner".
Zoom meetings are created for different times to their corresponding bookings in MIDAS	Incorrect timezone settings.	Adjust the "Timezone" setting in the addon settings page.
Zoom meeting links are not being saved with bookings	"Store Meeting Link" setting not set.	Assign the "Store Meeting Link" setting to a custom URL booking field in the addon settings page.
	Zoom meeting was not successfully created.	Review the "debug-zoom.dat" log for more information as to why the Zoom meeting was not created.
Clients are not receiving Zoom meeting links via email	"Invite Client" setting not enabled.	Enable the "Invite Client" option on the addon settings page.
	Ensure there is an email address stored in MIDAS for the client whom the booking(s) are for.	MIDAS can only send email to clients who have an email address associated with them. If the client you are adding bookings for doesn't have an email address associated with their client record, they will not be able to receive email from your MIDAS system.
	Your MIDAS system has not been correctly configured to send email.	Please check your email settings.
There's no "e-mail: Zoom Meeting Invite" template	You've not yet configured the addon settings.	Once you save settings on the addon settings page the Zoom Meeting Invite template will be automatically created.