MIDAS Knowledge Base
Why is my card declined whilst trying to purchase, renew, or upgrade MIDAS?If you receive a message that your credit or debit card has been declined when attempting to purchase, renew, or upgrade your MIDAS system through our secure website, please don't worry - no money will have been taken from your card.
In the majority of instances your card issuer won't have disclosed to us the specific reason why they declined your transaction. However, it's possible that their automated systems flagged your MIDAS transaction as unusual or out of the ordinary, based on your previous spending habits and transaction history on the card you've attempted to use. This can be especially true if it's for a larger amount than you would normally spend on your card, and/or if you're geographically located outside of the UK (as we are a UK-based business).
A card decline of this nature - whilst frustrating - does show that at least you have a responsible card issuer who's being proactive in detecting and protecting you from unusual card activity.
In such instances, this can usually be readily resolved by simply contacting your card issuer. As your card issuer to unblock or ease the restriction on your card so that future payments of this particular nature will be accepted. You should then be able to successfully retry your card transaction.
If you're still unable to complete your card payment after speaking to your card issuer, you may wish to try using a different card or an alternative payment method. We also accept card payments via the PayPal payment option, as well as payment by Electronic (Bank/Wire) Transfer.
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