Help! My account is locked

If you're unable to access your MIDAS account, this article will help you regain and restore access, depending on whether it's just your user account that has been locked, or your entire MIDAS booking system.

If your user account is locked

As a pro-active security measure, MIDAS will automatically lock your individual user account if it detects a high volume of failed sign-in attempts to it.

Should this happen, your MIDAS system will automatically send you an email with the subject "Account Locked". This email will contain a link to allow you to instantly regain access to your locked user account.

If you're unable to locate this email, please check your spam/junk folders, and if no "Account Locked" email is found, you can instead contact an administrative user within your organization's MIDAS system. Any administrative user who has the "Can Manage Users & Permissions" permission can unlock any user's account for them.

If you're a cloud-hosted customer who's not received an "Account Locked" email, and your own internal MIDAS administrator hasn't been able to unlock your account, then you can contact our support team for further assistance.

If your MIDAS system is locked

Cloud-hosted MIDAS systems become automatically locked if the customer's subscription expires.

If this happens, rather than being presented with the usual sign-in screen, users will instead be shown a message that their MIDAS system has expired.

This message will also include a link to allow anyone to renew the expired subscription. Once the subscription is reactivated, access will be restored for all users.

To avoid your subscription expiring, we automatically send subscription reminders to the Primary Contact we have on record for your MIDAS system on several occasions in the weeks leading up to your subscription's renewal date date. In addition, MIDAS will show a notification to users on the sign-in screen in the days running up to the end of the current subscription period, along with a link to renew.