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Why does the layout appear wrong with visual elements missing/in the wrong place after updating the software?

If you're using your own "custom" made/modified visual theme for MIDAS, it may be that your theme is no longer compatible with the latest version of MIDAS you've just updated to.

If you've updated to a version of MIDAS prior to v4.20, then please download and customize/use the latest version of one of the pre-built themes available here.

If you've updated from a version of MIDAS prior to v4.20 to v4.20+, then your previous custom theme is no longer compatible with MIDAS v4.20+. Please see How to customize the appearance of your MIDAS system for more information on customizing a new visual theme for your room booking system.

If however you're not using a custom theme, and are experiencing a corrupt visual layout in your MIDAS booking software, then it may be that your web browser is still "caching" parts of the version of MIDAS you were using prior to performing a software update.

Therefore, to correct the problem, please clear your browser's cache (Temporary Internet Files), restart your browser, and try accessing your MIDAS system again.

If this does not correct the problem, then it's possible that either:

  1. Elements from your earlier version of MIDAS are still being cached elsewhere i.e. on your wider corporate network cache. You may need to contact your IT/network/system administrator for assistance.
  2. In running MIDAS v4.19 or earlier, it may be that MIDAS was unable to fully update its theme files due to a permissions issue on your server. Please manually download and update your MIDAS theme, and check the server permissions for your MIDAS "Themes" directory to ensure that for future updates, your MIDAS system can automatically write to this directory in order to update theme files.

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MIDAS » KB » Support » Article 00008

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