Geolocation Addon: Frequently Asked Questions

---

How accurate is the geolocation data?

Please see our Data Accuracy page.

---

All our users login from "local" IP addresses, how does this affect geofencing?

It is not possible to determine the geographic location of private or local IP addresses or ranges, such as 127.0.0.1 or 192.168.x.x.

If you have users connecting from local/private IP addresses, you should configure the addon settings to allow logins from unknown countries/locations, or disable the geofenced login options.

---

I've set my geofence settings too strict, and now I can't log in!

Cloud-hosted customers, please contact us for assistance.

Self-hosted customers, please use our online self service tool to disable geofence security to allow you to log in.

---