MIDAS Reviews Addon MIDAS Reviews Addon: Troubleshooting

Emails not being picked up by the review platform

Your chosen review platform may provide a list of currently pending and recently sent review invites. These should correspond to the post-booking email notifications sent to clients from your MIDAS system. If these emails are not being picked up by your chosen review platform, then it may be due to the following:
  1. Your MIDAS system is not correctly configured to send email
  2. Scheduled Tasks have not been correctly to run on your server (For assistance please refer this KB article)
  3. The "Send clients a post-booking email..."option has not been enabled (via MIDAS Admin Options → Manage MIDAS → Scheduled Tasks → Bookings)