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Why am I being logged out after a few seconds/minutes?

If you're automatically logged out of your MIDAS booking system within a few seconds/minutes of logging in, then there are a few potential causes:
  1. Your IP Address has changed
    For enhanced security, if MIDAS detects that your IP address changes whilst you're logged in, your session will be automatically logged out and they will need to login again. If you're unsure whether your IP address has changed, try reviewing the "Originating IP" column in Recent Activity log in MIDAS.
  2. You've logged in from another device, and multi-logins are not enabled
    If you've not enabled the "Allow multiple logins by users" option for your MIDAS (which you'll find via MIDAS Admin Options → Manage MIDAS → Security), then each user account may only be logged in from one device/browser/location at any given time. As soon as an account is logged into from a second browser, location or device, the first session will be automatically logged out. To allow users to be logged into your MIDAS scheduling system from multiple browsers, locations or devices at the same time, please enable the "Allow multiple logins by users" option.
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