Why am I being logged out after a few seconds/minutes?If you're automatically logged out of your MIDAS booking system within a few seconds/minutes of logging in, then there are a few potential causes:
- Your IP Address has changed
For enhanced security, if MIDAS detects that your IP address changes whilst you're logged in, your session will be automatically logged out and you'll need to login again. If you're on an unstable or public internet connection, try switching to a more stable/fixed connection. If you're being logged out due to IP changes within your own organization's network/wi-fi, you may need to speak with your network administrator for further assistance.
- You've logged in from another device, and multi-logins are not enabled
If you've not enabled the "Allow multiple logins by users" option for your MIDAS (which you'll find via MIDAS Admin Options → Manage MIDAS → Security), then each user account may only be logged in from one device/browser/location at any given time. As soon as an account is logged into from a second browser, location or device, the first session will be automatically logged out. To allow users to be logged into your MIDAS scheduling system from multiple browsers, locations or devices at the same time, please enable the "Allow multiple logins by users" option.
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