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How reliable is the "cloud hosted" edition?

We know that maintaining access to your booking information is crucial to the smooth running of your operations. We therefore strive to make every reasonable effort to ensure 100% uptime of our servers and infrastructure. However, as with any computer system/network, in the unlikely event that unforeseen circumstances arise which are beyond our control, 100% uptime can never be guaranteed.

Our primary servers and infrastructure, however, are monitored 24/7 by our hosting provider, and we also perform our own in-house monitoring using leading PRTG Network Monitoring software.

So in the unfortunate event that an issue does arise, we can swiftly diagnose and address the problem, limiting the impact this has on our "cloud hosted" customer's operations.

MIDAS scheduling systems can also be set to automatically backup its database(s) upon the first successful login each day. These backups are then stored on the same server as your MIDAS system for an adjustable period of time, and may be restored directly from within the administrative user interface. Additionally, these automated daily backups can also be emailed to a specified account to allow you to retain your own "off-server" backups.

Furthermore, we also automatically take a complete backup of our cloud-hosted customer's MIDAS databases each day, which are stored off-site in a geographically separate location. These backups are retained for a period in accordance with our Data Retention Policy.

If you are concerned about potential downtime of your "cloud hosted" MIDAS, please check out our Emergency Access add-on, allowing you to retain access to your room booking information in the event of any such issues with our main servers.

Also, If you're a "cloud hosted" customer be sure to Follow us on Twitter and bookmark our dedicated Service Status page, as if there are ever any issues which may affect the service which we provide, we'll always endeavor to provide regular and timely updates through these channels.

Our full terms & conditions for having MIDAS remotely hosted by us in the "cloud" may be found here
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