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What is your return/refund policy?

We provide a functional online public demo of our MIDAS scheduling system through our website absolutely free of charge. In addition we are also able to offer private no-risk, fully functioning, 30-day free trials hosted on our servers if required should you wish to test our room and resource scheduling software beyond the limitations of the public demo.

We believe making these options freely available prior to purchase allow prospective new customers to fully explore, test, and assess the capabilities of our software to allow an informed decision to be made as to our software's suitability for their particular booking and scheduling needs.

"Cloud Hosted" Customers:

If you decide to purchase a "cloud hosted" edition of our software (where your MIDAS system resides on our servers), you have the right to cancel your subscription at any time. If you cancel within 14 days of your initial purchase, you will be entitled to a full refund.

"Self Hosted" Customers:

As we offer an online demo and options for a full 30-day "no-risk" trial of our software prior to purchase, then in accordance with the license agreement you acknowledge and accept when purchasing and installing our scheduling software on your own server, that due to the downloadable nature of the software, it is not possible to return it for a refund.

If you're still not sure whether our web based room and resource scheduling system is right for you, talk to us!

Annual Hosting and/or Support Subscription Renewals:

Each renewed "Annual Support Subscription" (in the case of self-hosted systems) or "Annual Hosting + Support Subscription" (in the case of a cloud-hosted system) is valid for a period of 1-3 years from the date your previous subscription was/is due to expire. Should you wish to cancel your subscription part way through an active subscription period you will not be entitled to a refund for the remaining time left on your current subscription.

Addons & Upgrades:

License Upgrades are not eligible for refunds.
Refunds for any Addons subsequently purchased and added to a customer's MIDAS system are at our sole discretion.
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MIDAS » KB » Sales » Article 00037

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