We know that for our cloud hosted customers, maintaining 24/7/365 access to their room booking and calendar scheduler information is crucial to the smooth running of their business operations. We therefore strive to make every reasonable effort within our control to ensure 100% uptime of our cloud servers and network infrastructure.
However, as with any IT infrastructure, in the unlikely event that unforeseen circumstances arise which are beyond our control, 100% uptime can never be guaranteed. We are, for instance, reliant on external data centers and ISPs to provide us with infrastructure and services which facilitate our hosted MIDAS services to our end customers. Our ISPs guarantee us 99.9% uptime of their infrastructure and services.
For additional piece of mind we also offer an optional "Emergency Access" addon to customers who choose a cloud hosted edition of our MIDAS booking software.
With this optional addon, a cloud hosted customer is provided with a secondary "Emergency URL" in addition to the primary URL used to access their MIDAS system. At this secondary "Emergency URL", a separate MIDAS system runs independently on a different server. This secondary server resides in a different data center (located in Ashburn, Virginia in the United States), and is proved though a different ISP to the customer's primary booking system.
This means that should there ever be any issues affecting our hosted customer's access to their primary room scheduling system, they would still be able to access all their booking and scheduling information via their secondary "Emergency URL" backup.
The data contained at these "Emergency URLs" are exact copies (mirrors) of the data held in the corresponding "live" systems, and is updated in "real-time".
If maintaining 24/7/365 access to your room booking and resource scheduling information is paramount to your operations and business continuity, you may like to consider this addon.
